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WorksheetsTLE: FBS 10
Total questions: 10
Worksheet time: 8mins
What is the first step in food and beverage service when guests arrive?
Take their orders
Acknowledge and greet them politely
Serve water immediately
Present the bill
What should be checked first when guests have a reservation?
Food preference
Weather condition
Reservation details
Guest’s tableware
What document shows table assignments and seating plans?
Order pad
Seating chart
Reservation book
Table napkin list
When serving water, it should be poured:
Over the guest’s shoulder
From the guest’s right side
From the guest’s left side
In any direction
The guest complains about slow service even though tables are full. What can you infer?
Staff scheduling or table allocation needs improvement
Guests are impatient
The kitchen is lazy
The menu is too long
A guest requests a table change. What should be considered first
Guest satisfaction and table availability
Server preference
Cleaning convenience
Room lighting
Which situation shows proper traffic flow in the dining area?
Guests are seated evenly across sections
Guests are crowded near one corner
All guests are seated near the entrance
Some tables stay empty all night
You are tasked to design a checklist for seating guests. What should come first?
Greet guest → Check reservation → Escort to table
Take payment → Serve food → Offer dessert
Ignore guest → Wait for manager
Ask guest to stand
A guest requests a drink refill. What should you do?
Serve it promptly and with a smile
Ignore the request
Wait for another order
Tell them to wait for dessert
Why should special requests be noted carefully?
To ensure guest satisfaction and prevent errors
To make the order longer
To impress the chef
To save time
