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WorksheetsBài tập: COMMUNICATION (MGT101 Principles of Management)
Total questions: 18
Worksheet time: 6mins
What's the communication?
Receive information without adding personal opinions.
Sharing information, conversing, listening and feeling together
Ignore others’ feelings.
Just inform someone and decide for oneself/yourself
How many Management Functions are in Communication?
2+2+8+2-6-4
14:12x100:90+2
42-30+10
(47-3 +10) : 5 - 3 + 10)
Why is communication important in management?
Improving the Controlling and Decision-Making Functions
Supporting the Planning and Organizing Functions
Enhancing the Leading and Motivating Functions
All of above
Managers usually spend 10% - 60% of their working time on communication activities.
TRUE
FASLE
Which of the following is the correct order of the communication process?
Receiver → Sender → Message → Channel → Feedback
Encoding → Sender → Receiver → Noise → Message
Message → Receiver → Sender → Feedback
Sender → Encoding → Message → Channel → Receiver → Decoding → Feedback
The department manager sends an email to employees: “Please complete the report as soon as possible.” Distortion: Employee A understands it as “by the end of today.” Employee B understands it as “by the end of this week.” Who is misunderstanding the meaning of the message?
Employee B
Employee A
What is the main goal of managing organisational communication?
To limit employee interaction
To increase the number of messages
To replace informal networks
To ensure accurate, timely, and clear information flow
Which statement correctly compares formal and informal communication?
Formal is faster, informal is slower
Both follow strict company policy
Formal is official and structured; informal is casual and personal
Informal has more written records
When should a manager use downward communication?
When coordinating between departments.
When expressing personal feelings.
When giving instructions, policies, or work guidelines.
When asking for feedback from employees.
Which statement about non-verbal communication is TRUE?
It replaces written communication in formal reports.
It is always more accurate than verbal communication.
It only occurs during online meeting.
It helps express emotions, attitudes, and hidden meanings.
What is a key characteristic of the grapevine (informal communication)?
It is multi-directional and spreads quickly
It always requires manager approval
It is slow but accurate
Information flows only from top to bottom
Which of the following best describes informal communication in an organization?
Always written and documented
Official and follows hierarchy
Slow and one-way
Unofficial and often uncontrolled
Which statement best describes a high-context culture?
People rely heavily on non-verbal cues, shared understanding, and context.
Most information is expressed through words rather than context.
People communicate directly and say exactly what they mean.
Communication is fast and informal, focusing on efficiency.
Which of the following is an effective way to reduce cross-cultural misunderstandings?
Assume everyone interprets messages the same way.
Avoid asking for clarification to save time.
Provide cultural awareness training and use clear, simple language.
Use complex vocabulary to sound professional.
A common risk of digital communication is:
Perfect clarity
Better emotional connection
Higher trust
Misunderstanding messages
Why should managers choose the right tool for the message?
To avoid talking
To look modern
To ensure the message fits the purpose
To waste time
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