WorksheetsTechnology in the Hospitality & Tourism Industry
Total questions: 20
Worksheet time: 10mins
Directions: Answer the following questions. The hospitality and tourism industry accounts for which of the following portions of the world’s service exports?
28 percent
30 percent
54 percent
12 percent
Directions: Answer the following questions. The application of information and knowledge for practical purposes describes which of the following terms?
Management
Ethics
Technology
Consuming
Directions: Answer the following questions. Which of the following pieces of technology provide a safe, short-range wireless interaction between two electronic devices?
Internet
Radio Frequency Identification
Social media applications
Near Field Communication
Directions: Answer the following questions. Which of the following is NOT one of the pathways found within the hospitality and tourism industry?
Foreign services
Amusement and attractions
Travel and tourism
Restaurant
Directions: Answer the following questions. According to the presentation, which type of technology would Robert be utilizing if he arrived at his hotel and avoided the front desk by using a kiosk to receive his key?
Travel blog
Online ordering
Self check-in
Online reservation
According to the presentation, which of the following influences trends in technology the greatest?
Public expectation
Scientific discovery
Company managers
Availability
Which of the following is NOT a kind of technology typically utilized for business management?
E-marketing
Transportation
Travel blogs
Computer software and systems
If a company or business sends the same e-mail to 1,000 subscribed customers, which type of technology is being used?
Social media marketing
Software
E-marketing
RFID technology
When a theme park uses RFID enabled wristbands or cards, which frequency level is best for tracking guests within the park?
Low frequency
Ultra-high frequency
Ultra-low frequency
Mid-frequency
How many U.S. citizens traveled internationally in the year 2014?
68 million
72 million
46 million
59 million
Based on the presentation, which of the following is NOT an example of a consumer technology?
Travel blogs
Online ordering
Mass e-mailing
Social media
How many American teenagers use the Internet on a daily basis?
92 percent
36 percent
50 percent
84 percent
According to the presentation, a person who purchases goods and services for their own use describes which of the following terms?
Manager
Consumer
Business owner
Marketers
When Iris uses her Apple Pay app on her smartphone to pay for her dinner, she is utilizing which type of technology?
Online ordering
RFID technology
Self check-ins
NFC technology
In the year 2014, how many people traveled internationally?
1.1 billion
2.6 billion
1.9 billion
3.7 billion
Which of the following is NOT an example of how RFID technology may be used by management?
A worker scans the incoming shipment to ensure the right inventory arrived
The hotel manager may access every room with his key card
The airport boarding passes track and monitor their passengers at all times
A mechanic tracks his shipment of tools from the warehouse to delivery
In which year was the first instance of more mobile devices accessing online content than desktops or laptops?
2014
2015
2016
2013
Which of the following terms makes the industry more accessible to consumers while reducing costs and improving quality of goods and services?
E-mail technology
Management technology
RFID technology
Consumer technology
How many restaurant guests have been served by the company Ziosk® and their table kiosks?
350 million
400 million
265 million
522 million
Which nationwide rail network operates more than 500 U.S. destinations in 46 states?
United Rail®
Amtrak®
US Railway®
American Railroad®
