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PTS Front Office

Total questions: 50

Worksheet time: 50mins

Name
Class
Date
1.

  • What is the main function of the Front Office?

a)

  • To cook food

b)

  • To wash dishes

c)

  • To handle guest interactions

d)

  • To clean rooms

e)

  • To manage the restaurant

2.

  • The Front Office is called “the face of the hotel” because …

a)

  • It handles food and beverage

b)

  • It creates the first and last impressions for guests

c)

  • It manages laundry

d)

  • It controls room rates

e)

  • It manages security

3.

  • Which section handles room reservations?

a)

  • Cashier

b)

  • Information Desk

c)

  • Concierge

d)

  • GRO

e)

  • Reservation Section

4.

  • Who assists guests with their luggage?

a)

  • Bellboy

b)

  • Receptionist

c)

  • Housekeeper

d)

  • Cashier

e)

  • Security

5.

  • What is the duty of a Front Office Manager?

a)

  • Clean rooms

b)

  • Oversee all front office operations

c)

  • Serve breakfast

d)

  • Cook meals

e)

  • Handle laundry

6.

  • Where is the Front Office located?

a)

  • Restaurant

b)

  • Basement

c)

  • Hotel lobby

d)

  • Rooftop

e)

  • Parking area

7.

  • What equipment is used for internal and external communication?

a)

  • Photocopier

b)

  • Encoder

c)

  • Property Management System

d)

  • EDC machine

e)

  • PABX telephone system

8.

  • PMS stands for …

a)

  • Property Management System

b)

  • Personal Management Service

c)

  • Payment Monitoring Software

d)

  • Public Message System

e)

  • Property Maintenance Section

9.

  • Which section provides hotel and tourist information?

a)

  • Security

b)

  • Guest Relation Officer

c)

  • Cashier

d)

  • Information Desk

e)

  • Concierge

10.

  • Which section handles VIP guests and complaints?

a)

  • Guest Relation Officer (GRO)

b)

  • Concierge

c)

  • Reservation

d)

  • Bell Desk

e)

  • Cashier

11.

  • What document is completed when a guest books a room?

a)

  • Check-out Form

b)

  • Reservation Form

c)

  • Registration Card

d)

  • Guest Folio

e)

  • Room Change Slip

12.

  • What is the purpose of a Registration Card?

a)

  • To make room keys

b)

  • To write down messages

c)

  • To record food orders

d)

  • To confirm the guest’s stay legally

e)

  • To calculate tax

13.

  • Which information is NOT included in a Registration Card?

a)

  • Restaurant menu

b)

  • Guest name

c)

  • Room rate

d)

  • Payment method

e)

  • Guest signature

14.

  • Guest Folio is used to …

a)

  • Record all guest transactions

b)

  • Record guest meals

c)


  • d. Record lost and found items
    e. Record maintenance issues

15.

  • Which form is used when a guest changes rooms?

a)

Room Change Slip

b)

  • Check-out Form

c)

  • Reservation Form

d)

  • Message Slip

e)

  • Registration Card

16.

  • The EDC machine is used for …

a)

  • Communicating internally

b)

  • Storing files

c)

  • Printing reports

d)

  • Debit or credit card payments

e)

  • Making keys

17.

  • What equipment is used to print bills or reports?

a)

  • Encoder

b)

  • Printer

c)

  • Cash Register

d)

  • Scanner

e)

  • PMS

18.

  • The Reservation section receives bookings from …

a)

  • Phone, website, or OTA

b)

  • F&B Department

c)

  • Housekeeping

d)

  • Security

e)

  • Laundry

19.

  • The Information Desk provides …

a)

  • Accounting data

b)

  • Reservation lists

c)

  • Breakfast menus

d)

  • General hotel and tourist information

e)

  • Laundry service

20.

  • The Concierge handles …

a)

  • Luggage and transportation

b)

  • Financial reports

c)

  • Guest payments and folio

d)

  • Room cleaning

e)

  • Food and drink preparation

21.

  • The Cashier’s main duty is …

a)

  • Cleaning the hotel lobby

b)

  • Greeting guests

c)

  • Handling guest payments

d)

  • Booking taxis for the guest

e)

  • Carrying guest luggage

22.

  • Supplies are items that are …

a)

  • Used by security

b)

  • Decorative items

c)

  • Only used by the hotel managers

d)

  • Expensive and permanent

e)

  • Consumable and replaced regularly

23.

  • A Reservation Form includes …

a)

  • Guest information, payment method, and stay details

b)

  • Only guest name without others information

c)

  • Housekeeping schedule and room status

d)

  • F&B orders

e)

  • Security log

24.

  • PMS helps Front Office staff to …

a)

  • Plan menus for the restaurant

b)

  • Manage reservations, check-in/out, and billing

c)

  • Save the meals order from guest

d)

  • Record the guest laundry

e)

  • Decorate rooms as ordered by the guest

25.

  • “Vacant” room status means …

a)

  • The room is reserved

b)

  • The room is occupied

c)

  • The room is empty and ready to sell

d)

  • The room is under repair

e)

  • The room is dirty and will be clean

26.

  • The Key Rack is used to …

a)

  • Book taxis for the guest

b)

  • Record the guest bills

c)

  • Create key cards

d)

  • Print reports

e)

  • Store metal room keys

27.

  • “Out of order” means …

a)

  • Guest is checking in

b)

  • Room is not for sale (under maintenance)

c)

  • Room is vacant

d)

  • Room is clean and ready to occupied

e)

  • Guest is checking out

28.

  • The Log Book is used to …

a)

  • Record sales

b)

  • Record daily activities and shift handovers

c)

  • Record the guest payments

d)

  • Record laundry services for guest

e)

  • Record complaints only

29.

  • The Concierge assists guests by …

a)

  • Arranging transportation and luggage delivery

b)

  • Printing bills for the guest

c)

  • Making food ordered by the guest

d)

  • Cleaning rooms before the guest check in

e)

  • Checking payments

30.

  • The use of proper Front Office equipment helps to …

a)

  • Reduce staff communication

b)

  • Delay guest service

c)

  • Improve guest service and record accuracy

d)

  • Limit guest access for the hotel facilities

e)

  • Confuse departments

31.

  • The Reception section handles both check-in and check-out processes.

a)

True

b)

False

32.

  • The Bellboy is responsible for preparing guest bills.

a)

True

b)

False

33.

  • The Information Desk gives guests information about tourist attractions.

a)

True

b)

False

34.

  • The Registration Card is filled out after check-out.

a)

True

b)

False

35.

  • PMS is a manual booking system.

a)

True

b)

False

36.

  • Supplies are durable items that last for many years.

a)

True

b)

False

37.

  • The Guest Folio contains all guest transactions during their stay.

a)

True

b)

False

38.

  • The Front Office department is located in the lobby area.

a)

True

b)

False

39.

  • The Cashier receives and records all guest payments.

a)

True

b)

False

40.

  • The Concierge only handles phone calls.

a)

True

b)

False

41.

  • The GRO focuses on guest satisfaction and handling VIP guests.

a)

True

b)

False

42.

  • “Occupied” means the room is currently in use.

a)

True

b)

False

43.

  • A check-out form is filled when the guest arrives.

a)

True

b)

False

44.

  • The Key Card Encoder creates magnetic key cards.

a)

True

b)

False

45.

  • A Reservation Form can be used to check guest stay duration.

a)

True

b)

False

46.

  • Message slips are used to record lost items.

a)

True

b)

False

47.

  • The Log Book is used to communicate between shifts.

a)

True

b)

False

48.

  • The EDC machine is used for handling cash transactions only.

a)

True

b)

False

49.

  • The Front Office must coordinate with other departments like Housekeeping.

a)

True

b)

False

50.

  • The purpose of Front Office forms is to keep guest data organized.

a)

True

b)

False

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