WorksheetsBatch10=2
Total questions: 15
Worksheet time: 9mins
For the Next Day COD fee, Bosta deducts 1% of the transaction amount per order, with a minimum charge of 12 EGP, even if the COD amount is zero.
True
False
If the consignee refused to receive the shipment on 22 Oct, (the business location is in Matrouh) (the drop-off hub is Red Sea). The order will be returned on ... as max
25 Oct
26 Oct
27 Oct
28 Oct
The consignee asked to change his full address for Order 12345 CRP (OutForPickup) for 1st attempt
The next attempt will take 24 WH
The next attempt will take 48 WH
Raise a closed ticket to the hub
Direct him the change it via tracking page
Raise a open ticket to the hub
Order 12345 (Out for return) the business asked to contact him via WhatsApp, we should
Send a ticket to the LM.
Send a ticket to the SF.
send an Open ticket to the return hub.
Send a ticket to the current hub, whatever it is.
In case the business contacts us complaining that the order is delayed, and after checking, we find that the address needs to be clarified, what is the category in this scenario?
Category: Order Inquiry
Category: Delivery Issue
Sub: Address Issue
Sub: Address Modification
The business contacted us today to complain that this order was returned on the dashboard, but he did not receive it (6990624- Real TN)
We will reject the case from our side
Raise a ticket to DX
Raise a ticket to the hub
Raise a ticket to Investigation
Order 12345 (Exchange type) has an exception (Refused) and is currently not at LM
The consignee confirmed that the courier refused to deliver it to his address
Raise a ticket to the escalation team.
Raise a ticket to the delivery experience
Raise a ticket to the investigation team
Raise a ticket to the hub
Order 19567168 was updated as delivered on the system, and the business confirmed that the consignee didn't receive the shipment
Advise him that we can't take action
Raise ticket to the delivery experience team to validate
Raise a ticket to the investigation team
Raise a ticket to the concerned hub
What are Bosta fees? 3003665417
(a)
Business (e72mAYUjNBJ8emUXbQCBc) asked to change his payment gateway to Fawry
Direct him on the steps from the business dashboard.
The action can’t be done as per our process.
Raise a ticket to commercial payments
Send him form for Fawry request
The business contact us confirmed that the consignee didn't refuse the order and asked to restart it (86127163-Real TN)
Educate him that the exception is correct and validated
Educate him about the return SLA
Raise a ticket to the hub to restart it
Raise a ticket to DX
The business requested 20 Small Boxes, which were delivered on 25 Oct. he want to exchange them on 26 Oct. We should
Advise him that we can't take this action + Reason
Raise a ticket to the concerned hub
Send a ticket to the flyer validation
Send a email to the flyer validation
We will deduct ... % of the cash collected upon delivery from each cash cycle, dividing ..% interest & ..% repaying
12%
8%
4%
9%
8%
4%
12%
4%
8%
9%
4%
8%
Business (IFrluB7JL3l5gyLe9uK9M) asked to change his insurance plan to Basic Package
Raise a ticket to commercial payments
Change it from your side (AD)
Educate him on how to change it using BD
The action can’t be done as per our process.
In case the consignee is flagged on the damaged order, we will reject the case even if they provide all the required data.
True
False
