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WorksheetsWORKPLACE READINESS SKILLS TEST
Total questions: 20
Worksheet time: 20mins
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
creativity and innovation
routine maintenance
cost-cutting measures
standard operating procedures
Being a responsible citizen means you should
make ethical decisions.
ignore the law.
prioritize personal gain.
disregard community needs.
Why was Hector fired? Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work.
He was late to work frequently.
He refused to cooperate with others.
He did not meet his sales targets.
He took too many sick days.
After work, you stay for an extra, non-paid hour to learn how to use the computer system to track and manage the shipment of orders. You are demonstrating:
A lack of interest in your job
An eagerness to learn
A desire to leave work early
A need for overtime pay
Which is the best example of "demonstrating creativity and innovation"?
Evaluating potential solutions and resources
Displaying a disciplined work ethic
Prioritizing your job tasks on a daily basis
Developing and/or improving products, services, or processes
You've worked on the job for 6 months and have only missed 1 day of work because you attended your sister's graduation. You have demonstrated:
Attendance
Punctuality
Dedication
Commitment
An example of demonstrating punctuality at work is to:
arrive to work on time each day.
take extended lunch breaks.
leave work early without notice.
arrive late to meetings.
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following the problem-solving steps, what is the FIRST step you should take to?
Define the problem
Gather information
Generate possible solutions
Evaluate the outcomes
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
creativity
organization
technical skills
leadership
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
brainstorm with colleagues
research how competitors have done it.
ask customers for feedback
review past customer complaints
Jerome solved a problem by analyzing it and coming up with the best solution. This is an example of:
creative thinking
critical thinking
emotional intelligence
problem-solving skills
The activity that requires you to think of various solutions to solve a problem is called:
brainstorming
problem-solving
critical thinking
decision making
How would Barry most efficiently determine if the problem is with the power company or the sign itself?
Reset the circuit breaker in the basement.
Replace the bulb in the sign.
Call an electrician right away.
Attempt to switch on another device to see if it has power.
Which of the following best resembles initiative?
Following leadership obediently
Ethically demonstrating opportunity
Making quality evaluations
Seizing a leadership opportunity.
While working as a restaurant cashier, your friends come in to eat dinner. You should
treat them as you would any other customers.
give them a discount because they are your friends.
ignore them to maintain professionalism.
serve them first before other customers.
Which of the following statements best resembles creativity and innovation?
A product or service that copies another product
A product or service that is an 'updated version' of an existing product or service
A product or service that is extremely popular among teenagers
A product or service that transforms the industry
Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
Reschedule your plans.
Ignore the request and stick to your plans.
Ask for a different deadline.
Delegate the presentation to a colleague.
A customer forgets their expensive watch on the table. Instead of reporting the missing watch to your boss, you take it. You lack:
integrity
honesty
responsibility
empathy
Sylvia regularly stays after work to complete tasks. She demonstrates:
time management
work ethic
team collaboration
creative thinking
What is the process for Laurette to select the best contractor for an upcoming construction job?
Ask a coworker to help make the decision and select the best contractor using this rationale.
Evaluate all factors needed and select the best contractor based on the factors.
Select the contractor who is the most affordable and explain why to your supervisor.
Select the contractor who is closest in distance to the job location.
