Worksheets3.12 Quiz: Speaking Like a Professional
Total questions: 23
Worksheet time: 12mins
Keller has been asked to give a report on the latest sales trip to Europe. What is the BEST action for him to take when reporting this information to his colleagues?
He should begin by mentioning the achievements.
He should describe the details of the entire process.
He should avoid mentioning any problems he experienced.
He should use a monotone voice, low volume, and a fast pace.
Hilaria is supposed to have a teleconference meeting with her colleagues today. What is the BEST advice for Hilaria to follow for this teleconference?
Avoid using the video option.
Give colleagues just a glimpse of your profile.
Turn on a light in front of you.
Don't dress up if everyone is working from home.
After rehearsing his speech, Randall asked his colleague for some feedback. The colleague said that Randall needs to pay attention to his pace. How will Randall MOST likely correct this issue?
He will speak more slowly.
He will speak more loudly.
He will speak more smoothly.
He will make his voice sound lower.
Regina's office uses a lot of acronyms. What is one example of an acronym they might use?
Mrs. (missus)
Let's circle back. (We can return to this.)
Win-win (Everyone succeeds.)
T. B. A. (To be announced)
'The food you sent me was completely burnt! We couldn't eat any of it!' What is the MOST appropriate way for Antonio to respond to this comment?
I'm sorry to hear the food wasn't prepared to your satisfaction.
Are you sure that the food just wasn't to your particular taste?
I'll be sure to let the chef know that you didn't like his food.
Are you able to cut off some of the burnt parts and eat the rest?
How should India MOST appropriately handle introductions when her manager and a new client have never met?
Introduce the client first, then the manager.
Introduce herself first then let them introduce themselves.
Let the two parties introduce each other immediately.
Introduce the manager first, then the client.
While everyday conversations are important, what truly drives the day-to-day activities of business forward?
True
False
When giving instructions for a task that involves more than four steps, is it better to give written instructions instead of spoken instructions?
True
False
What is the BEST advice to offer Fatima, who is nervous about interacting with colleagues after working from home for years?
Try not to overshare information.
Avoid any and all small talk.
Always give your opinion about things.
Visit other workers often at their desks.
What is the LEAST appropriate sentence for Joachim to use in closing a conversation about sales?
The goal of the meeting is to talk about sales.
I appreciate everyone's input this morning.
Think the discussion about sales was definitely needed.
We will talk again next week on Friday at noon.
Marguerite describes herself as being conflict averse. What is MOST likely TRUE about Marguerite?
He enjoys talking with friends about stressful topics.
He likes engaging in heated debates with colleagues.
He is an introvert who fears talking on the telephone.
She avoids arguments and difficult conversations.
She avoids arguments and difficult conversations.
She enjoys debates and confrontations.
She seeks out disagreements with others.
She prefers to argue rather than resolve issues.
At the local big box electronics store, Daniel explains that they serve both customers and clients. How is this BEST explained to a new employee?
The customers buy their services; the clients buy their products.
The customers buy their products; the clients buy their services.
The customers provide profits; the clients provide personal connection.
The customers provide personal connection; the clients provide profits.
George uses the "sandwich method" when talking to his employees about their job performance. How is this MOST likely demonstrated?
He always has three people in the room when giving feedback.
He offers them food before he gives them any feedback.
He asks a question, makes a statement, then asks another question.
He gives feedback in a specific order: positive, negative, positive.
Pedro wants to add some artistic flair to his next presentation by using some figurative language. Which statement in his script BEST demonstrates the use of onomatopoeia?
When you call for our services, we will be safe, swift, and secure.
Our staff act as keys that open doors for any challenge you face.
You need us? Poof! Like magic, our experts will appear on screen.
We have had over 30 years of customer satisfaction.
Zander has a croaky voice. He is working with a vocal coach to create a smoother sound for his voice. What is the MAIN focus of Zander's voice lessons?
His tone
His pitch
His volume
His pace
Guillermo was responsible for providing alterations to a wedding gown for his client, Margot. Unfortunately, the gown got a tear in it while it was in his care, and he was unable to properly repair it. How should Guillermo MOST appropriately respond in this scenario?
Say nothing to Margot; she might not even notice.
Wait until the wedding to tell Margot; she doesn't need more stress.
Send Margot an email; she will find out whenever she checks it.
Talk to Margot right away; she needs to know immediately.
Jonathan is practicing a monologue. What is MOST likely part of his process?
He uses only nonverbal messages.
He studies sociolinguistics.
He gives a speech by himself.
He has a conversation with someone else.
A successful business conversation requires all participants to be involved in the conversation. What is LEAST likely to be required to have a fruitful conversation?
All participants should agree on all discussion points.
All participants should practice active listening.
All participants should show respect for one another.
All participants should speak clearly and concisely.
Nadine plans to be a C-level employee one day. What will this job position MOST likely mean for Nadine?
She will have very little responsibility or stress.
She will be ranked higher than a D-level employee.
She will become an executive at her organization.
She will no longer have employees working for her.
Marcus speaks with a "standard" dialect. What does this MOST likely mean for Marcus?
He speaks at a fast pace with a high pitch.
He is not a native English speaker.
He is difficult to understand.
He sounds like a TV newscaster.
Anna, a corporate trainer, is planning to teach a class to a group of executives. Her boss offers her the advice, "Know your audience." How would Anna MOST likely interpret this statement?
Do background research on every person in the room before teaching.
Spend most of the class time on small talk to really make connections.
Talking to a group of executives is different than talking to your peers.
Executives probably don't want to hear anyone teach them something.
Monica is told by a voice coach that she needs to adjust her pitch if she ever wants to be hired as a sportscaster for network television. How can Monica BEST work to fix this issue?
She can speak more slowly and clearly.
She can make her voice sound lower.
She can try to sound breathier.
She can increase her level of volume.
