WorksheetsROUND 1 – Basic Quality Concepts (Multiple Choice)
Total questions: 31
Worksheet time: 18mins
What does 'TQM' stand for?
Total Quantity Management
Total Quality Management
Team Quality Monitoring
Technical Quality Model
Who is known as the 'Father of Quality'?
Philip Crosby
Joseph Juran
W. Edwards Deming
Kaoru Ishikawa
The PDCA cycle stands for:
Plan, Do, Check, Act
Process, Design, Control, Analyze
Prepare, Develop, Create, Assess
Plan, Drive, Control, Audit
What is the main aim of quality control?
To improve profits
To detect defects
To eliminate marketing costs
To train workers
Which of these is not a quality tool?
Fishbone Diagram
Pareto Chart
Histogram
SWOT Analysis
Kaizen refers to:
Large-scale improvement
Continuous small improvements
Which quality tool helps identify root causes of a problem?
Histogram
Fishbone Diagram
Control Chart
Flowchart
What is the main objective of benchmarking?
To copy others’ strategies
To compare best practices and improve performance
To train employees
To control costs
In quality management, a 'non-conformance' means:
A process improvement
A deviation from set standards
A cost-saving idea
A completed audit
What does Six Sigma primarily focus on?
Marketing
Process improvement and defect reduction
Employee training
Product design
ISO stands for:
What does ISO stand for?
International Standards Organization
International Standardization Organization
International Organization for Standardization
Industrial Standards Office
Which ISO standard relates to Quality Management Systems?
ISO 9001
ISO 14001
ISO 45001
ISO 27001
ISO 14001 deals with:
Information Security
Environmental Management
Occupational Health and Safety
Quality Auditing
ISO 45001 focuses on:
Product Design
Health and Safety at Workplace
IT Security
Data Handling
ISO 27001 is related to:
Energy Efficiency
Food Safety
Information Security Management
Quality Auditing
How often should ISO certification audits be performed?
Every month
Every 3 years
Every 5 years
Every year
ISO's headquarters is in:
France
Switzerland
Germany
UK
What is a 'Quality Manual'?
A document listing employee salaries
Record of company accounts
Document describing the QMS
Marketing brochure
What symbol represents ISO certification on products?
Tick mark in a circle
Star
Leaf
Arrow
In ISO terminology, 'Audit' means:
Fixing a problem
Reviewing processes to ensure compliance
Marketing the product
Hiring employees
Expand QMS.
Quality Management System
Quick Management Service
Qualified Medical Staff
Quantum Measurement System
What is the full form of ISO 9001:2015?
International Standard for Quality Management Systems (2015 version)
International Safety Organization (2015 version)
Indian Standards Organization for Quality (2015 version)
International System for Operations (2015 version)
Which Japanese term means 'error-proofing'?
Poka-Yoke
Kaizen
Kanban
Muda
What does CIP stand for?
Continuous Improvement Process
Critical Inspection Procedure
Certified Information Professional
Customer Interaction Protocol
Name one quality guru besides Deming.
Joseph Juran
Elon Musk
Steve Jobs
Bill Gates
What does 'Quality Policy' define?
An organization's commitment and direction towards quality.
The organization's annual financial plan.
The company's marketing strategy.
The organization's employee benefits program.
What is the goal of Root Cause Analysis?
To identify the underlying reason for a problem.
To implement random solutions.
To ignore the symptoms of a problem.
To document unrelated issues.
What does ISO stand for?
International Organization for Standardization.
International Society Organization.
International Standards Office.
Institute of Standardization Organization.
Name one benefit of implementing ISO 9001.
Customer satisfaction / process improvement / better efficiency.
Increased product prices.
Reduced employee training.
Decreased market share.
What does 'Quality' primarily mean?
Fitness for purpose / meeting customer expectations.
Having the highest price in the market.
Being the most popular product.
Using the latest technology.
