WorksheetsQuality Awareness Week – Moderate Level Quiz
Total questions: 30
Worksheet time: 20mins
What does ISO stand for?
International Standards Organization
Internal System Operations
Industrial Safety Organization
Institute of Standard Operations
Which of the following is a principle of Total Quality Management (TQM)?
Customer focus
Profit maximization
Short-term goals
Top-down communication
Kaizen refers to:
Rapid prototyping
Continuous improvement
Benchmarking
Employee rewards
Which tool is used for identifying root causes of problems?
Pareto chart
Ishikawa diagram
Control chart
Histogram
What does Six Sigma primarily focus on?
Reducing defects
Increasing production
Employee welfare
Marketing efficiency
Who is considered the father of Quality Control?
Elton Mayo
W. Edwards Deming
Abraham Maslow
Frederick Taylor
The PDCA cycle stands for:
Plan, Do, Check, Act
Prepare, Deliver, Control, Adjust
Plan, Develop, Create, Apply
Process, Design, Control, Analyze
Benchmarking is the process of:
Comparing with best practices
Setting internal standards
Measuring customer loyalty
Estimating future costs
What does ‘defect’ mean in quality terms?
A product not meeting specifications
An incomplete document
An unplanned expense
An overproduced unit
Which ISO standard focuses on Quality Management Systems?
ISO 9001
ISO 45001
ISO 27001
ISO 14001
The ‘Voice of the Customer’ refers to:
Customer complaints only
Customer expectations and feedback
Survey data alone
Product testing
Control charts are used to:
Detect process variation
Improve customer service
Plan financial budgets
Document training
Which of these is NOT a quality tool?
Check sheet
Histogram
Fishbone diagram
Gantt chart
Which of these best defines Quality Assurance?
A. A process to prevent defects
B. A process to detect defects
C. An audit process
D. A production plan
In Six Sigma, the term DPMO stands for:
Defects Per Million Opportunities
Defective Product Measurement Output
Design Process Monitoring Objective
Data Process Management Office
Customer satisfaction depends most on:
Meeting expectations
Price discounts
Advertising
Company size
‘Right first time’ means:
Reducing rework
Ignoring feedback
Increasing production speed
Delegating work
Which of the following is a preventive quality measure?
Which statement about quality cost is true?
Prevention costs are cheaper than failure costs
Failure costs are lower than prevention costs
Quality costs can't be measured
All costs are equal
The 'Fishbone diagram' is also known as:
Ishikawa diagram
Pareto chart
Control chart
Flow chart
In ISO 9001, the term 'Non-conformance' refers to:
A deviation from requirements
A new improvement
A product recall
A customer complaint
The primary goal of Quality Control is to:
Identify and fix defects
Market new products
Increase salaries
Create policies
Which of these is part of 5S methodology?
Seiri
SIPOC
Scrum
Sigma
What does QMS stand for?
Quality Management System
Quality Measurement Standard
Qualified Manufacturing Setup
Quick Monitoring System
A control chart's central line represents:
The process average
The highest value
The lowest value
The target value only
What is the main purpose of internal audit in quality systems?
Ensure compliance and improvement
Find faults with employees
Reduce documentation
Delay certification
Continuous improvement is best achieved through:
Which term represents the cost of rework and scrap?
Internal failure cost
Prevention cost
Appraisal cost
External failure cost
'Do it right the first time' principle is associated with:
Crosby
Deming
Juran
Feigenbaum
Which of these refers to customer-driven quality?
Meeting or exceeding customer expectations
Meeting internal deadlines
Reducing supplier costs
Increasing inspection frequency
