WorksheetsQualifications and Attributes
Total questions: 30
Worksheet time: 15mins
Name a reason why Chefs wear long sleeved chef whites
To cover the arms to avoid burns and spillage
To look fashionable in the kitchen
To keep their arms warm during winter
To hide tattoos from customers
Why is the kitchen brigade structure important for the restaurant?
Everyone has a specific job role, ensures good organisation and that quality food arrives on time to the customer
It allows chefs to cook without any supervision or rules
It encourages staff to work independently without communication
It reduces the need for any training or experience in the kitchen
Which qualification is recommended at Key Stage 4 for getting a job in the H&C industry?
Diploma in Professional Cookery
Level 1/2 vocational award in Hospitality and Catering
Degree in hotel management
Apprenticeship
For which role is Maths and English GCSE recommended according to the pathway to get a job in the H&C industry?
Chef
Receptionist
Manager
Waiter
What is the main benefit of an apprenticeship in the H&C industry?
You earn money while you work and get mentored by experienced chefs
You study full-time at university
You get paid and you don't have to study
You get a diploma in cookery
At university, which degree is suggested for a career in the H&C industry?
Degree in catering, hospitality or hotel management
Diploma in Professional Cookery
Maths and English GCSE
Apprenticeship
How many good GSCE passes are required for an apprenticeship
5
3
7
2
Which of the following is NOT listed as a benefit of apprenticeships?
Work with experienced staff
Have a mentor for support
Free meals
Learn new skills
Fill in the blank: An attribute is a ______, characteristic or feature of someone or something.
quality
location
object
event
Which of the following is an attribute of someone?
Calm
GCSE english
Friendly
Level 1/2 hospitality and catering
Being organised means that you can get tasks done properly, _______ and on time. Fill in the blank.
efficiently
slowly
randomly
carelessly
What skill helps a business run smoothly as everyone knows what they are doing?
Good personal presentation
Good communication
Punctuality
Being organised
Good personal presentation is important as you represent the business. You must have good standards of personal _______ when dealing with customers. Fill in the blank.
hygiene
appearance
behavior
attitude
Punctuality is needed in an industry where customer _______ depends upon people being there when needed. Fill in the blank.
satisfaction
growth
profit
attendance
Which skill is vital when dealing with co-workers and customers in hospitality jobs?
Politeness
Laziness
Dishonesty
Impatience
Always make sure the customer is ______. For example, if they say their steak is undercooked, recook it.
happy
angry
confused
ignored
Hospitality jobs need people who can be ______ and communicate effectively with their co-workers to ensure the smooth running of the business.
helpful
rude
silent
selfish
Honesty is important when you are dealing with ______.
payments
colors
weather
furniture
Telling the truth if something happens is also ______ in hospitality jobs.
optional
essential
discouraged
unnecessary
Give an example of an attribute needed for front of house staff. An example of an attribute needed for front of house staff is __________ because __________.
An attribute needed for front of house staff is friendliness because they interact directly with customers.
An attribute needed for front of house staff is technical expertise because they work with machinery.
An attribute needed for front of house staff is physical strength because they lift heavy objects.
An attribute needed for front of house staff is accounting skills because they manage financial records.
Give an example of an attribute needed for back of house staff. An example of an attribute needed for back of house staff is __________ because __________.
An attribute needed for back of house staff is attention to detail because they prepare food and need to ensure quality and safety.
An attribute needed for back of house staff is public speaking because they need to address large crowds.
An attribute needed for back of house staff is salesmanship because they need to sell products directly to customers.
An attribute needed for back of house staff is artistic ability because they need to design restaurant logos.
Which attribute means being able to keep things in order and plan ahead?
Organised
Flexible
Willing to learn
Calm under pressure
Which attribute helps a person stay relaxed and focused even in stressful situations?
Calm under pressure
Organised
Willing to learn
Flexible
Complete the following job adverts: Will be relaying information to the head chef so must have good... c__________n skills
communication
cancellation
combination
concentration
Complete the following job adverts: Is customer facing so must have good ... good ________ presentation
good personal presentation
good technical presentation
good written presentation
good online presentation
Complete the following job adverts: Will be working alongside co-workers so must be a good _____
Team player
Solo worker
Loud speaker
Late arriver
Fast talker
Complete the following job adverts: Time keeping is important to us so you must be... r _ _ _ _ _ _ _
reliable
reluctant
reclusive
reckless
Certain qualities are needed to be a good member of the waiting staff team because:
They help provide excellent customer service and ensure smooth restaurant operations.
They allow staff to cook food faster.
They make staff more popular among customers.
They help staff avoid doing any work.
Who is second in charge of the kitchen brigade
Head chef
Chef de partie
Sous chef
Commis chef
Which is not part of the reception team?
Receptionist
Room attendant
Valet
Porter
