NEW
Font size
WorksheetsBUSINESS OF RETAIL CHAPTER 2
Total questions: 15
Worksheet time: 8mins
What should the sale associate do first if he witnesses a customer’s child slip and fall causing the child to get a scratch on his elbow but appears to be otherwise unhurt?
Contact the company lawyer
Ask the parent if the child is okay
Call the paramedics
Notify the store manager
Courtney has been a full-time employee of a pet store for 2 1/2 years and she just had a baby. ______ allows her to take unpaid, job-protected leave for specified family or medical reason.
Occupational Safety and Health Administration (OSHA)
Food and Drug Administration (FDA)
Fair Labor Standards Act (FLSA)
Family Medical Leave Act (FMLA)
It’s Easter time and the different size Easter baskets are heavily shopped. As you’re walking past, you notice some empty bins where certain sizes of baskets have all been heavily shopped. What’s the best next step?
Move some other sizes to the empty location so it doesn’t look as bare
Tell your co-worker to restock the Easter baskets
Leave the bins until the end of the night
Immediately check to see what size baskets are sold out, check the back room for additional items and restock the bins
Chuck works in an electronics store is supposed to move large items from the storeroom to the store shelves. Chuck is able to move several large items at a time, but he is not using the back brace that he was trained to use when moving heavy objects. Is Chuck managing his responsibilities wisely?
No – Chuck could seriously injure himself by picking up heavy loads improperly.
No – It would probably be wiser for Chuck to transfer smaller armloads even though it would take him a bit longer and involve more trips to the storeroom.
Yes – By picking up large batches at a time, Chuck is working efficiently and getting the job done in a shorter period of time.
Yes – Chuck is the best judge of his ability to handle large loads.
______ is the process of rotating perishable items that may expire so the newer items are in the back and the older items are in the front.
Stocking
Cross Selling
First In, First Out
Up selling
A supermarket has about 50 1-gallon milk jugs that are close to their expiration date. What would you recommend as a sales associate?
Stop buying milk until all the eggs in stock are purchased.
Place the jugs with the nearest expiration date in the front.
Give a free jug of milk to customers spending more than $50 in the store.
Create a sales promotion of “Buy 2 jugs of milk, get one free.”
_____ is the most common type of preventable loss.
Employee theft
Shoplifting
Operational errors
Vendor fraud
A sales associate witnesses a customer slip on the floor and get back up immediately without any visible injuries. What should the sales associate do next?
Write an incident report if the manager asks for one.
Write an incident report only if 911 is called to the store.
Write an incident report no matter how small the incident was.
Write an incident report only if the customer complains about the incident.
Which of the following does Occupational Safety and Health Administration (OSHA) not require employers to do?
Inform employees of potential hazards
Record all accidents or hazards
Train employees how to respond when an accident occurs
Encourage employees not to report accidents
The inventory life cycle is disrupted when
merchandise arrives on time
supply equals demand
merchandise is stolen or broken
the customer has a clean, inviting environment to shop in
The clear, acrylic shelf where the luggage is stored is chipped on the edge. Shelby, a customer, accidentally bumped her head into it when bending over to look at a piece of luggage. What kind of safety problem does this describe?
Slips, trips and falls
Struck-by injury
Workplace Violence
Whistleblower Act
Which is not a proper safety technique when using a ladder?
Have a co-worker hold the ladder while you’re climbing to ensure it is stable
Maintain a three-point contact (two hands and a foot or two feet and one hand) whenever climbing up or down
Verify that the ladder is locked in position before use
Stand on the top step of the ladder
You are a sales associate in a large electronics store. A child of a customer has pulled a wire out from the wall behind some big screen TVs. The wire is now missing the plug portion and the wires are exposed. You should
Make temporary repairs as best you can
Secure the area and report the live wire to management
Do nothing as maintenance will find the wire and fix it
Pick up the wire and move it back behind the TVs then let the maintenance man know
You work in the pharmacy, and you find that one of the over-the-counter medicine shelves like the one depicted in the image are fairly empty. Why do you try to keep the shelves replenished? Select the best answer.
So I don’t get in trouble with the manager.
So I can be selected as the employee of the month.
So all the medicine in-stock can be sold quickly, before they go bad.
So there are enough options available for the customers to purchase at all times.
What should a sales associate do if they find a product with the packaging broken on a shelf?
Move the item to the clearance section.
Move the item to the stockroom.
Leave it on the shelf hoping that a customer will buy it eventually.
Remove the item from the shelf immediately and take it to my manager.
