WorksheetsCustomer Perception Product
Total questions: 5
Worksheet time: 3mins
Net Promoter Score (NPS) are used to measure ___________ & satisfaction based on perception & owner experience.
Customer loyalty
Product improvement
Sales Experience
Production Volume
To evaluate customer satisfaction, we conduct
Internal Quality Audit
Fishbone Diagram
Quality Survey
New Product Survey
Which factor are not the 3 major dissatisfaction factor of our cars?
Lack Of Power
Unstable At High Speed
Panel Gaps
Wind Noise
Which is NOT the 3 important aspect to produce a good quality car?
Good Design
Good Production By Manufacturer
Good Part From Supplier
Good Voucher Amount
Which of the following best represents a customer perspective on product quality?
Zero Defects in Manufacturing
Passes All Internal Audits
Meets their needs, is easy to use, and delivers value
Uses the latest technology
