Font size
WorksheetsCustomer Satisfaction (Sales & After Sales)
Total questions: 6
Worksheet time: 3mins
Customer Experience (CX) is the sum total of _________ and feeling from interaction with a brand's products and services
Customer's Perception
Sales Perception
Production's Perception
Supplier's Perception
Why Customer Experience (CX) is Important? (Select 3 reasons)
Guarantees instant profit
Helps reduce manufacturing costs
Increase customer satisfaction
Increase customer loyalty
Better word-of-mouth marketing
What "Sense" is used in this situation to improve customer experience?
During a test drive, customers feel the smooth leather steering wheel, responsive controls, and comfortable seats.
Smell
Taste
Touch
Sound
What "Sense" is used in this situation to improve customer experience?
When delivering a new car, the dealership ensures the interior smells fresh and clean, with the signature "new car" scent.
Taste
Touch
Sight
Smell
When dealing with a dissatisfied customer, what is the most effective course of action?
Ignore the complaint
Listen actively and seek solutions
Avoid taking responsibility
Defend the company's actions
What is the appropriate way to view and act upon customer feedback?
As a tool for personal and team improvement
As irrelevant to daily operation
As something only managers should handle
As critism to be avoided
