What are the elements of the purchasing mix?

Organisations such as accountancy firms sell services, rather than products, to customers.

Which of the following statements relating to services are true?

1. 1. Setting the price for a service is easier than setting the price for a product

2. 2. Standard pricing can be adopted in a service organisation

3. 3. Services have no tangible components

4. 4. Quality and reputation are fundamental to a service organisation’s success

Roger Co’s product Q is wildly popular and is currently the number one best seller on the market, which was Roger Co’s primary objective over the past two years. However, product Q’s sales performance has hurt Roger Co’s profitability.

Which aspect of pricing is Roger Co’s product Q not adequately considering?

Committees serve a number of purposes.

The statements below describe the purposes of committees, which of them are true?

1. 1. Generation of new ideas

2. 2. Making decisions for implementation

3. 3. Making recommendations

4. 4. Management of day-to-day operations

An organisation has an Ethics Committee which meets quarterly to review the compliance of the organisation in relation to ethical matters.

What type of committee is this?

Committees play important roles in organisations.

Which of the following functions best describe the purpose of a committee?

1. 1. Give advice

2. 2. Enter into negotiations for new contracts

3. 3. Plan and co-ordinate

4. 4. Review progress of the external audit

Committees are usually given a formal name or title, depending on the role it plays in the organisation.

Which of the following are functions of an Executive Committee?

1. 1. Enforce disciplinary measures

2. 2. Monitor progress in a major project

3. 3. Discuss the current performance of the organisation

4. 4. Power and authority to make decisions that affect management of the organisation

The use of committees has both advantages and disadvantages.

Which of the following are disadvantages of a committee?

1. 1. Setting up committees can intentionally delay decisions

2. 2. Blurring responsibility for an effective but unpopular decision

3. 3. Failure to reach decisions

4. 4. Costly and time consuming

Edgar Schein suggested that there are three different levels of culture which management need to understand.

Which of the following is one of the levels of culture identified by Edgar Schein?

Charles Handy has suggested that business organisations can be divided into four types, which differ according to their structure, the management methods used and the process for getting work done.

Which of Handy’s four management styles would best describe the following situations?

1. 1. A large public sector organisation characterised by formal job descriptions and documented procedures

2. 2. A consultancy business that aims to solve problems for other organisations

Geert Hofstede suggested that organisational cultures differ because of differences in national culture. He claimed that national cultures can affect the organisation along different dimensions.

Which TWO of the following are dimensions identified by Hofstede?

1. 1. Power distance

2. 2. Maturity/emerging

3. 3. Uncertainty avoidance

4. 4. Task culture

The culture of an organisation will be influenced by a number of factors.

Which of the following factors are likely to have an impact on the culture of the organisation?

1. 1. The number of employees working for the organisation

2. 2. The age of the employees working for the organisation

3. 3. The directors of the organisation

4. 4. The location of the organisation

Edgar Schein suggested that there are three different levels of culture which management need to understand.

Which of the following of Schein’s levels of culture is extremely difficult to identify and as such very difficult to change?

Corporate governance is important for companies.

Which of the following statements does NOT describe why good corporate governance is important?

Which of the following is considered best practice under Corporate Governance?

Which of the following is often a factor of corporate scandals?

The statements below relate to the current activities of the audit committee of an organisation.

Do these activities represent appropriate action by the audit committee?

1. 1. The audit committee have recently instructed the internal audit team to review the internal controls of the accounts payable department.

2. 2. The audit committee acts as a barrier between the external auditors and the board of directors.

Compliance with rules or standards is sometimes a matter of public concern. When the government believes that the public interest is affected, it may establish a __________.

Select the correct words to complete this sentence from the list below.

Neill works as the procurement manager of JL Company, a large services company.

Information provided by Neill is most relevant to which of the following elements of the marketing mix?

Marketing is mainly concerned with which of the following?

Which of the following is correct regarding the size of a committee or board?

“A good ________ requires a full and complete understanding of the formal committee procedures and how and when to apply them.”

Which of the following best completes the sentence above?

Which of the following best describes the role of a standing committee within an organisation?

Which of the following is a responsibility of a committee secretary?