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F&B service

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Guests should be greeted within how many seconds?

a)

10 second

b)

20 seconds

c)

30 seconds

d)

40 seconds

2.

Beverage orders should be delivered within ______.

a)

1 Minutes.

b)

2 Minutes.

c)

5 Minutes.

d)

10 Minutes.

3.

What should be done when taking food orders?

a)

Only take the order.

b)

Upsell and suggest specials.

c)

Wait untill guest ask.

d)

Give the order to another waiter.

4.

When should the order be punched into the POS?

a)

After serving the beverage.

b)

After checking back.

c)

Immideatly.

d)

At the end of service.

5.

What is important during food delivery?

a)

Deliver all food at once.

b)

Follow proper sequence and timings.

c)

Serve desert first.

d)

Avoid checking the table.

6.

What must the server ensure when delivering food?

a)

Table is set properly.

b)

Plates look fancy.

c)

Order accuracy and presence of all items.

d)

Guests finish the food

7.

When should a server check back with guests after delivering food?

a)

After 10 minutes.

b)

Immidiately.

c)

Withing 3 minutes.

d)

When the quest calls.

8.

What should be done after the last plate is removed?

a)

Offer complimentry snacks

b)

Present the check

c)

Ask them to leave.

d)

Start cleaning the table loudly.

9.

Change or vouchers should be returned within ______ minutes.

a)

1 Minutes.

b)

2 Minutes.

c)

3 Minutes

d)

5 Minutes.

10.

The last step in the service cycle is to:

a)

Ask for top.

b)

Ignore the guest after payments.

c)

Thank the guest and invite them to return.

d)

Take back the comment card.