WorksheetsConsultation: Communication and Recording Information
Total questions: 29
Worksheet time: 15mins
Which word best describes talking and listening with a client to understand what they want during a salon visit?
Consultation
Decoration
Transportation
Computation
Why is good communication important in a consultation with a client?
It helps the stylist guess the client’s wishes.
It helps make sure the service matches the client’s expectations.
It helps the stylist avoid talking to the client.
It makes the visit shorter.
Which statement shows client confidentiality?
Sharing a client’s personal details with friends.
Keeping a client’s information private and safe.
Posting a client’s record card online.
Talking loudly about a client’s health in the waiting room.
Which is an open question a stylist might use to help a client feel at ease?
Is it still raining out?
Do you like your fringe?
What’s the weather doing out there?
Did you wash your hair today?
A record card helps the salon remember details of a client’s service. Which item belongs on a record card for colouring hair?
Favorite cartoon character
Products used during the service
Lunch order
Shoe size
Why do salons keep client records on file?
To plan vacations for staff
To refer back to past services and make safe choices next time
To decorate the walls
To sell toys
Which action shows effective communication during a consultation?
Listening carefully and asking helpful open questions
Interrupting the client often
Ignoring the client’s words and doing any style
Talking only to other staff
If a client says the result was not what they asked for, which step should the stylist plan for next time?
Skip the consultation to save time
Use better listening and clear questions to understand the request
Avoid writing on the record card
Tell the client not to speak
Which list shows the 5 Golden Rules for doing a good hair and scalp check?
Test, Observe/Visually, Question, Listen, Communicate
Wash, Cut, Dry, Color, Style
Run, Jump, Skip, Hop, Dance
Heat, Cool, Mix, Measure, Pour
Incompatibility test: What are you checking for in the hair before applying chemicals?
If past products could react badly with new ones
If the hair can make music
If the hair can change eye color
If the hair makes the brush heavier
Which statement is true about contagious conditions?
They can spread from one person to another.
They never need to be reported.
They are always caused by allergies.
They only happen on the hands.
Ringworm on the scalp is best described as which type of problem?
A fungal infection that can spread.
A harmless bruise that can’t spread.
A virus that always makes a fever.
A broken bone under the skin.
What does hair density describe in a simple way?
How curly the hair is
How many hairs are on the head
How long each hair grows
How shiny the hair looks
Which factor helps choose a style that suits the person’s features?
Head and face shape
Sweat pore
Dermal papilla
Arrector pili muscle
Which thin strand sends feeling messages from the skin to the brain?
Nerve fibre
Hair shaft
Sebaceous gland
Sweat gland
Which small bump under the hair bulb feeds the hair with blood?
Dermal papilla
Arrector pili muscle
Sweat gland
Nerve fibre
Which group carries blood through the skin to give food and oxygen?
Blood capillary vessel
Nerve fibre
Sweat gland
Hair shaft
Which hair type label could be placed on one of the three oval diagrams showing cross‑sections of hair?
Asian/Oriental
Afro/Caribbean
Mountain
Ocean
If a child has strong, very curly hair, which factor from the list would a stylist think about first?
Curl
Sweat pore
Capillary loop
Nerve endings
If a style needs to fit glasses and a round face, which factor helps plan the look?
Head and face shape
Blood capillary vessel
Sweat gland
Hair shaft
Which stage is a short, changing stage between growth and rest?
Catagen
Anagen
Telogen
What happens during the catagen stage?
Hair changes from growing to resting
Hair grows fast and long
Hair is already resting
Which stage is the shortest stage?
Catagen
Anagen
Telogen
Which stage is known as a rest stage?
Telogen
Anagen
Catagen
Which item from the list is a drink that helps the body and hair?
Water
Soda every day
No drinks
Which body activity from the list can help health and hair?
Exercise
Sitting all day
Never moving
Which choice is a good habit for hair from the list?
Regular trims
Never cutting hair ever
Cutting with dirty tools
You want stronger hair. Which plan uses items from the list?
Eat fresh fruit, drink water, and brush gently
Skip meals, pull hair, and avoid water
Only watch TV and never trim
You feel your hair is not growing much. Which stage would you hope to be in soon to see growth?
Anagen
Telogen
Catagen
