WorksheetsServiceNowTest2
Total questions: 28
Worksheet time: 14mins
for a customer’s inventory application, several inventory applications fields on a needed-on inventory ticket. this ticket will be assigned to inventory support team members. how would you start to implement this requirement?
create inventory table as a new base table. then add inventory specification fields as needed.
create inventory table with the inventory specification fields. in create view between the inventory and task table.
create the inventory table with the inventory specification fields. then create many to many relationships between the inventory and the task table.
create inventory table as an extended table from the task table. then add the inventory specification fields, as needed.
when using the report designer, it is best practice to make copy of an existing report then make modification to your copy of that report. when viewing the report inside the designer, how would you make a copy of the report?
click on the paper icon and select create new.
click on the down triangle and select insert and stay
click on the properties tab and select save as
click on context menu and select insert and stay
click on the funnel icon and create copy
while testing a catalog item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob Smith, but not for any of the other requests. what could explain the issue?
the manager does not have a delegate assigned
there is a business rule, excluding bob Smith with from any approvals
the Bob Smith user account, does not have a manager specified
Bob Smith is a VIP
Bob Smith does not have a delegate set up on his account
what module do you use to access the report that are available to you?
self-service> my reports
reports> overview
report's> home page
report's> view/run
self-service> my dashboards
Why is it recommended that you Limit update sets to maximum of 100 records? Choose 2 answers?
improve ability to troubleshoot issues with the default update set
smaller update sets can be imported to production during business hours
Comply with ISO audit requirements
make it easier to identify and review changes
reduce potential conflicts
which flow components allow you to specify when a flow should be run?
Trigger and condition
trigger and condition pill
condition and table
scope and trigger condition
trigger criteria and clock
a customer has asked for the following updates to a form: make resolution code mandatory, when state is changed to resolved, hide major incident checkbox, unless logged in user as major incident manager role. what type of rules would you use to implement this requirement?
field Lipper
UI policy and actions
UI design
dictionary design
form constraint
what utility enables process owners to other cross enterprise workflows within a single unified process?
process automation designer
Flow editor
floor designer
process owner dashboard
workflow manager
which type of script runs in the browser?
ACL scripts
business rules
script includes
flow designer actions
UI policies and client scripts
it time for end user is based on the round trip between the client and the server. What activities are included in the round trips?
Submit+ query
request+ response
insert+ verify
save+ update
write+ read
What instance resource allows you to access guided tours, information about actions, and instruction on how to use inputs and outputs in your flow?
Wiki
Docs
Getting started
help panel (question mark Icon)
user guide
here is as example of the criteria set for a knowledge base: Companies: ACME North America, department: HR, groups: ACME MANAGERS, Match all: yes. in this example, what user would have access to this knowledge base?
members of the acme managers group, and HR department, regardless of geography.
Employees of the ACME North America, who are members of HR department or the ACME managers group
members of the ACME Manager group, who are also members of HR departments and part of ACME North America
users which are members of either ACME North America, or HR department or ACME Managers group
What is a set of condition applied to a table list to show as subset of the data?
Mask
Divisor
Filter
Funnel
Query
what are the different ways you can create a favourite for a particular record? Choose two answers?
from the record related links, click add favourites
from the record form header, click additional action menus and select create favourite
from list, drag record number to favourites on the navigator.
from list, click the star icon
from the record form header, click the star icon
if you have the impersonate role, what type of user are you not able to impersonate?
Extended security admin
security desk users
special agents
government customers
security incident response users
on a list, what part of the table, does each column show?
an element
a relationship
a record
a attribute
a Field
Which type of field allows you to enter freely using letters, numbers, and special characters?
multi line text
single line text
open text
text
string
To quickly return to your instances home page, what item would you click?
gear icon
navigation header
shortcuts icon
star icon
instance logo
Which admin role is required to make changes to high security setting?
Ad_admin
High_sec_admin
Sn_ad_admin
Admin
Security_admin
with the admin role, a user would have access to all platform features, functions, and data with what exceptions?
High security and human resources
human resources and security operations
employee personality identification information and security operations
human resource and enterprise CMDB
security operations and vulnerability response
from the my approval module, you want to quickly authorize a request. how can you do this quickly from the list view?
right click on the requested state, select approve
right click on the approval number, select approve
select approval record by checking box, click on green check
right click on the approval number, select approved, click green check
what attributes you can manage using system properties> basic configuration UI16? Choose five answers?
base theme
banner image
header background colour
browser tab title
module text colour
What module do you use to access the full screen view of connect?
Connect> dashboard
Connect> workspace
Connect> connect chat
Connect> tools> workspace
Connect> agent workspace
A new employee joins the IT department and needs to perform work assigned to network and Hardware groups. how would you set up their access? Choose 3 answers?
add user account to network group
Create user account
add user account to hardware group
add user account to ACL
add user account to itil group
when would you use the following steps? i) Homepage admin > pages ii) Right click on homepage record iii) select unload portal page
to add a homepage to an update set
to delete homepage
to publish a homepage to the portal
to retire homepage
On a business rule, when setting determines at what points the rule executes. what are the options for specifying that timing?
Prior to, synchronous, on update
Insert, update, delete, query
Before, synchronous, schedule job, views
Before, after, Async, display
what is the language used for scripting in the ServiceNow?
Python
Perl
C++
PHP
JavaScript
which script can run when a record is displayed, inserted, updated, deleted or when a table is queried?
client script
business rule
UI script
scheduled job
record rule
