WorksheetsOM Lesson 1 Post Test
Total questions: 20
Worksheet time: 8mins
Name
Class
Date
1.
Operations Management (OM) is best defined as:
a)
The function that focuses only on selling products
b)
The business function that plans, organizes, coordinates, and controls resources to produce goods and services
c)
The function that manages only money and investments
d)
The department responsible for advertising and promotions
2.
According to the slide, every business is managed through three major functions:
a)
Accounting, Engineering, and HR
b)
Marketing, Logistics, and IT
c)
Finance, Marketing, and Operations Management
d)
Procurement, Sales, and Customer Service
3.
The 'Need for Integration' in OM means operations must:
a)
Ignore marketing and focus only on production
b)
Deliver what marketing promises and stay within financial constraints
c)
Work separately from HR and IT
d)
Prioritize speed even if cost targets are exceeded
4.
Which of the following is NOT listed as an input in the Transformation Process Model?
a)
Human resources
b)
Materials
c)
Information
d)
Customer satisfaction surveys
5.
In the Transformation Process Model, 'service activities' include:
a)
Manufacturing and assembly
b)
Consultation, treatment, teaching, and support
c)
Physical movement and storage only
d)
Selling and advertising
6.
Outputs in OM can be:
a)
Only tangible goods
b)
Only intangible services
c)
Tangible goods, intangible services, or a combination of both
d)
Only information
7.
Which are sources of feedback in the Transformation Process Model? (Select all that apply)
a)
Customer surveys/complaints/reviews
b)
Internal performance reports (cost, time, quality, productivity)
c)
Raw materials
d)
Capital (money)
8.
A key characteristic of manufacturing operations is that:
a)
Output is intangible and cannot be stored
b)
Customer contact during production is usually high
c)
Output is tangible and can be inspected and stored as inventory
d)
Quality depends mostly on customer perception
9.
Which statement best describes service operations?
a)
Output is tangible and inventory can be stored
b)
Customer contact is often high and output is intangible
c)
Production is always capital-intensive
d)
Quality is measured only by size and weight
10.
Which organization is a mixed operation (both product and service)?
a)
Automobile plant
b)
Restaurant
c)
Call center
d)
Bank
11.
Deciding what goods/services to offer and defining features and quality standards is called:
a)
Process and Technology Selection
b)
Product and Service Design
c)
Scheduling
d)
Maintenance and Reliability
12.
Choosing equipment, automation level, and information systems belongs to:
a)
Product and Service Design
b)
Capacity Planning
c)
Process and Technology Selection
d)
Facility Location
13.
Capacity planning decisions include:
a)
Choosing brand colors and logos
b)
Number of machines, number of workers, working hours, and facility size
c)
Advertising budget for the semester
d)
Writing the company mission statement
14.
Facility location decisions consider proximity to:
a)
Customers, suppliers, labor, and transportation
b)
Only competitors
c)
Only raw materials
d)
Only company headquarters
15.
Scheduling in OM primarily refers to:
a)
Allocating tasks, machines, and employees over time
b)
Designing new products
c)
Selecting company markets
d)
Buying new land for a branch
16.
Maintenance and reliability focuses on:
a)
Planning preventive maintenance and repairs to ensure critical assets operate reliably
b)
Setting tuition fees
c)
Developing low-cost competitive priorities
d)
Choosing a new LMS
17.
The era that introduced machines, factories, and mass production is the:
a)
Human Relations Movement
b)
Industrial Revolution
c)
Computer and Information Systems Era
d)
Quality and Lean Focus
18.
Scientific Management emphasized:
a)
Employee satisfaction and group dynamics
b)
The 'one best way' found through time-and-motion studies
c)
AI and cloud-based systems
d)
Global supply chains
19.
Which items are part of the Contemporary Operations Environment? (Select all that apply)
a)
Globalization
b)
Technology and automation
c)
Data and analytics
d)
Sustainability
e)
Risk and disruption
20.
Which level of strategy decides which industries/markets the organization will operate in (e.g., mergers, acquisitions, diversification)?
a)
Functional strategy
b)
Business strategy
c)
Corporate strategy
d)
Operations strategy
100 %
