WorksheetsLevwell Hotel Quiz
Total questions: 20
Worksheet time: 15mins
Levwell’s board is considering whether to target more business guests. Based on
the pre-seen, which facility would be most critical to attract them?
Spa and wellness centre
Fast and reliable Wi-Fi
Complimentary breakfast
Locally sourced food
A competitor chain is planning to open a 3* hotel near one of Levwell’s coastal
sites. Which of the following is least likely to differentiate from Levwell’s 4* offering?
Basic guest rooms
En-suite bathrooms
Leisure facilities such as pools and spas
Complimentary tea and coffee
Levwell’s CEO notes that ‘Independents’ still account for nearly half of Essland’s
hotel rooms. What strategic risk does this pose?
Lack of economies of scale
Reduced guest satisfaction
Strong consolidation pressure
Limited access to technology
Levwell is benchmarking against Beston, the largest chain. Which key difference
stands out?
Levwell uses franchising, Beston does not
Levwell has significantly fewer hotels
Levwell focuses on cities, Beston on rural areas
Levwell is a 4* hotel, whereas Beston is 5*
During an economic downturn, which guest segment is most likely to reduce
demand for Levwell’s hotels?
Business guests
Leisure guests
Conference organisers
Wedding planners
If Levwell was considering adopting yield management software, what would be its
primary benefit?
Reduce staff turnover
Optimise room pricing in real time
Automate housekeeping
Improve supplier contracts
If Levwell pursued a sale and leaseback, what immediate financial impact would
occur?
Higher occupancy
Lower ADR
One-off cash inflow
Reduced guest satisfaction
Levwell’s marketing team is promoting sustainability. Which initiative would most
directly appeal to environmentally conscious guests?
Reducing water and energy usage
Expanding spa facilities
Offering more discounts
Adding fine dining restaurants
Levwell’s average occupancy is approximately 77%. How does this compare to
industry benchmarks?
Below good performance
Equal to good performance
Above good performance
Not relevant
One of the Levwell hotels reports ADR of $200 and occupancy of 75%. What is its
RevPAR?
$250
$200
$150
$75
Levwell’s hotels are all located in rural and coastal areas. What strategic limitation
does this create?
Over-reliance on leisure guests
Higher staff turnover
Stronger competition from 5* hotels
Limited access to technology
Levwell closed two hotels seven years ago. What does this suggest about its
growth strategy?
It relies on acquisitions
It is cautious and responsive to performance
It avoids organic growth
It prioritises franchising
Levwell’s board has equal numbers of executives and non-executives. What
governance benefit does this provide?
Faster decision-making
Reduced costs
Balanced oversight and independence
Stronger branding
Levwell’s revenue mix shows 62% from rooms, 33% from food and drink. What
does this imply for profitability?
Food and drink are more profitable
Rooms generate higher margins
Events are the largest contributor
Food and drink drive guest loyalty
Levwell’s managers can discount room rates by up to 25%. What risk could this
create?
Erosion of brand value
Reduced occupancy
Increased staff turnover
Lower guest satisfaction
Which operational task is outsourced by Levwell?
Catering
Laundry services
Reception
Reservations
Levwell refurbishes hotels every 10 years. What strategic advantage does this
provide?
Stronger branding
Maintains guest satisfaction and compliance
Reduces food costs
Improves employee retention
Levwell’s procurement team assesses suppliers’ environmental credentials. What
does this demonstrate?
Cost minimisation focus
Preference for international suppliers
Avoidance of local contracts
Commitment to responsible sourcing
Levwell’s HMS allows housekeeping staff to update room status via mobile app.
What benefit does this provide?
Reduces food waste
Improves operational efficiency
Increases ADR
Enhances branding
Levwell’s employee recognition programme offers cash or vouchers. What
strategic HR benefit does this provide?
Reduces wage costs
Increases guest occupancy
Improves staff motivation and service quality
Enhances branding
