WorksheetsTHIRD PERIODICAL EXAM — Business Analysis in IT
Total questions: 50
Worksheet time: 25mins
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Process Automation uses software and technologies to automate business processes to accomplish ______.
technical reports
defined business goals
virtual meetings
document storage
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Which area benefits from process automation by simplifying recruitment and onboarding tasks?
Payroll
Employee onboarding
Marketing
Finance
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. What is at the center of any digital automation transformation?
Machine Learning and AI
Chatbots
Robotic Process Automation and workflow automation
Data Analytics
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. What is defined as making the flow of tasks, documents, and information perform independently based on rules?
Workflow automation
Data automation
Hyperautomation
AI management
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Which technique aims to automate as many processes as quickly as possible?
Hyperautomation
Low-code automation
Process mining
NLP
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Intelligent process automation (IPA) mimics ______.
financial processes
human tasks
machine cycles
low-code applications
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Low-code/no-code automation tools often use ______.
coding scripts
drag-and-drop functionality
manual forms
written templates
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Process mining is a technique used to ______.
build documents
replace employees
analyze and track processes
design marketing strategies
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Which of the following is not a step in process mining?
Use digital footprints
Zoom in on processes
Focus, fix, and prioritize
Create AI chatbots
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Concept drift in process mining means ______.
users fail to record data
processes change while being analyzed
the system cannot read event logs
data is deleted automatically
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Workflow automation is important because it ______.
reduces workforce
replaces human creativity
improves efficiency and eliminates bottlenecks
adds more manual tasks
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. What connects various devices and platforms like IoT and cloud systems?
Integrated Automation Platform (IAP)
Document automation
Process mining tool
Workflow engine
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. Which is not a benefit of process automation?
Transparency in management
Less errors
Improved productivity
Increased manual workload
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. In process mining, “process discovery” creates a model using ______.
event log data
manual inputs
interview data only
employee notes
Multiple Choice Exam — Choose the letter of the best answer. Use small letters only. A modern BPA solution integrates into ______.
both back-end and front-end applications
manual HR systems
printed workflows
AI chatbots
Intelligent Automation (IA) combines ______.
AI and NLP
BPM and cloud computing
RPA and AI
bots and CRM
What are the three pillars of Intelligent Automation?
NLP, AI, ML
AI, BPM, RPA
RPA, RDA, RTA
AI, ERP, CRM
Which is not a benefit of Intelligent Automation?
Reduce costs
Improve accuracy
Increase manual workload
Improve customer experience
RPA bots are designed to ______.
manage employees
mimic human digital actions
write computer codes
send physical mail
Which of the following is not a type of AI?
Weak AI
Strong AI
Smart AI
Artificial Super Intelligence
Weak AI is also called ______.
AGI
Artificial Narrow Intelligence
Artificial Super Intelligence
Self-aware AI
Strong AI includes which of the following?
Artificial General Intelligence
Machine learning
Robotic scripts
Data mining
Which AI application converts human speech into written text?
Speech recognition
Computer vision
Recommendation engine
NLP
Which AI feature helps detect trends for cross-selling strategies?
Recommendation engine
Automated trading
NLP
Process mining
Which industry uses bots for customer service and marketing?
Agriculture
E-commerce
Manufacturing
Construction
Chatbots are used to ______.
simulate conversations with users
control hardware
generate reports
manage databases
Voicebots are used in ______.
web applications
smart home devices
banking systems
manufacturing lines
Spam bots are primarily used to ______.
mass-send advertisements
detect malware
generate invoices
manage payroll
Social bots can ______.
generate automatic messages and fake followers
mine data for AI
send voice commands
manage inventory
Which is a benefit of using bots in business?
Slows down response time
Automates simple tasks and saves time
Requires manual configuration always
Replaces all employees
Document automation automates the creation of ______.
documents at scale
employee schedules
financial records
marketing ads
Document automation works by pulling data from ______.
printers
multiple data sources and templates
voice commands
photos
Which is not a component of document automation?
Data collection
Guided forms
Manual input review
Data management
The main benefit of document automation in sales is ______.
saving time and reducing risk
increasing human workload
removing templates
reducing personalization
HR automation is mainly used to ______.
digitize repetitive HR tasks
increase paperwork
decrease efficiency
remove HR staff
Which is a benefit of HR automation?
More paper use
Increased manual approval
Reduced errors and improved communication
Increased cost
Built for Teams software is mainly used for ______.
leave management and attendance tracking
payroll computation
recruitment analysis
chatbot creation
BambooHR focuses on ______.
HR data tracking and payroll management
customer service
file encryption
cloud deployment
WorkBright is mainly for ______.
time management
remote onboarding
marketing automation
payroll
The Fuse Workforce Management integrates ______.
time, HR, and payroll functions
sales and marketing
hardware and sensors
AI systems
Marketing automation helps businesses ______.
collect payroll data
design invoices
automate email and ad campaigns
manage human errors
One benefit of marketing automation is ______.
personalized customer workflows
reduced customer understanding
manual segmentation
physical promotion
Automated customer service allows customers to ______.
solve issues without human help
always wait for staff
call a manager
print forms manually
Which is a tool for automated customer support?
Chatbots guided by AI
Payroll software
File automation system
Sales spreadsheet
What is a benefit of customer service automation?
24/7 support availability
Increased cost to serve
More human error
Manual routing
One disadvantage of customer service automation is ______.
some issues require human touch
consistent service
reduced cost
fast resolution always
Which strategy helps automate customer service effectively?
Integrate automation into CRM
Remove knowledge bases
Avoid templates
Eliminate live chat
Which document automation software is no-code?
Nanonets
Adobe Acrobat
Woodpecker
PandaDoc
PandaDoc is specifically designed to streamline ______.
sales processes
HR payroll
logistics
finance approval
Customer service automation systems are available ______.
24/7, 365 days a year
only during office hours
once a week
monthly
