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Worksheetsменеджмент
Total questions: 71
Worksheet time: 40mins
Working time is
the duration of an employee's participation in the labor process
individual labor contract
international agreement
established norm
A working day is
the time during which an employee performs labor duties
the period of time an employee works in an organization during one day
international labor decree
the duration of a working year
What law regulates the duration of normal working hours in Kazakhstan
The Law on Holidays of the Republic of Kazakhstan
the internal rules of the organization
The Constitution of the Republic of Kazakhstan
The Law on Labor
In which article of the Labor Law is the duration of normal working hours in Kazakhstan set forth
45
36
41
24
Working time measured
by the length of the working day
all answers are correct
by the length of the working week
by the length of the working month
Wages are based on
actual time worked
by the length of the working week
by labor productivity
by the quality of work
To which categories of workers can short-time work be applied
disabled persons of groups 1-2
all answers are correct
people with disabilities
workers aged 16-18
To which categories of workers can short-time work be applied
fathers with children under 3 years old
all answers are correct
mothers with children under 3 years old
in case of illness of one of the family members
The length of working hours for minors is
45
24
36
41
Conflict is
the presence of informal groups in the organization
cooperation between groups
disagreement between two or more parties
the leader in the organization presence
Give an example of interpersonal conflict
conflict with the head of the department
social worker conflict with a large family
lawyer defending a criminal
social worker failure to perform his/her work as required
Give an example of interpersonal conflict
struggle of employees in the same department for the use of equipment
disagreement between managers
disagreement between two specialists in the same department
all answers are correct
Give an example of conflict between an individual and a group
create a program base for changing the culture
develop processes that maximize people's personal contribution to the development of the organization
conflict between two specialists
disagreement between a manager and employees
Conflict management is
the process of finding a mutually acceptable solution to a problem of personal importance for the conflict participants
a conflict that arises where there is a discrepancy
a situation of hidden or open confrontation of the parties
creating a tense situation
Causes of tension in the organization
a tense situation
Age difference between employees
sources of tension
psychological stability
Indicate the cause of tension in the organization
increase of tension
causes of tension
difference in behavior and life experience
a tense event
Name the cause of tension in the organization
a tense invironment
psychological situation
lack of feedback
causes of tension
The first method of conflict management
participation of both parties in solving the problem
misunderstanding of a certain situation
unsatisfactory management style
low professional qualifications
The second method of conflict management
correct performance of tasks
ensuring the cooperation of both parties involved in the conflict
misunderstanding the situation
professional qualifications
The third method of conflict management
professional skills
performance of tasks
listening to the opinions of the groups involved in the conflict
analysis of the situation
The fourth method of conflict management
assessment of the situation to give
availability of alternative solutions to the problem
to perform tasks
to control
Conflict prediction is
a source of tension
a method of generating tension
a method of managing tension
a course of tension
Conflict prediction is
stimulation of tension
prevention of tension
a study of the objective and subjective conditions of interaction between employees
resolution of tension
Factors of interaction between employees
level of social tension
management style
all answers are correct
social and psychological climate
Prevention of tension
conflict limitation
based on the prediction of tension
conflict mitigation
testing the current situation
Example of a professional career
web developer-project manager
office manager-head of department
salesman-manager-head
intern-chief specialist
Example of an organizational career
category 1 teacher-higher category teacher
intern-chief specialist
salesman-manager-head
web developer-project manager
The salary that takes into account the level of inflation is called
daily salary
calculated salary
nominal salary
real salary
How much is the minimum wage in the Republic of Kazakhstan?
85 000
65 000
100 000
150 000
Payment by work is
salary paid in accordance with the actual output
indexed salary
position salary
shift salary
In what cases is double salary paid
for time worked on holidays and weekends
for work performed outside working hours
for work performed in adverse weather conditions
in the case of combining services
Outplacement is
employee motivation
work with laid-off workers
functional workers recruitment
motivation
Factors influencing the choice of the type of personnel strategy
personnel problems
personnel policy
the organization's development goals and objectives at that time
personal progress
"E-service" is
a platform for improving the qualifications of civil servants
a personnel training platform
a platform for accepting applications from citizens
an information system for integrating personnel in the civil service
A job description is
a document specifying the main functions, duties, and rights of an employee performing a certain service within an organization
a document specifying working hours
an employee's employment contract
training an employee program
In what cases is social leave granted to an employee
for intensive purpose
for study purposes
for business trips
for developing programs
Holidays of the Republic of Kazakhstan
international
religious
national, state, professional
domestic
The classical theory of motivation research is based on
job satisfaction
career grough
social intensivites
economic incentives
The human relations theory of motivation research is based on
social incentives
economic incentives
career grough
job satisfaction
The human resources theory of motivation research is based on
social incentives
career grough
economic incentives
reward
Working overtime Which country's personnel is typical
France
USA
Japan
Kazakhstan
Which country's HRM system, where points are awarded for each new specialty mastered, is typical
France
Kazakhstan
Japan
USA
Which categories of civil servants are provided with state benefits
All civil servants
Administrative civil servants
Category B civil servants
Category A civil servants
Meritocracy is
principle of good governance
principle of social governance
form of public governance
principle of economic governance
How many levels of evaluation of civil servants in Corps B are used
3
4
2
5
A method of evaluating the work of civil servants through a survey
evaluation
KPI
360
guestion
If the work of a civil servant is assessed as unsatisfactory for 2 quarters,
the employee's professional training may be reviewed
the employee may be sent for training
the employee's position may be reduced
the employee's professional personal ability to solve a certain class of tasks may be considered
Auxiliary workers include
tailor
engineer
warehouse worker
shop foreman
Service personnel include junior personnel
speacialists
accountants
floor cleaners
experts
Main stages of personnel planning
planned preparation with time limits for providing the organization with the necessary personnel
assessment of the organization's internal labor resources
forecasting the organization's needs for personnel
all answers are correct
The structure of the operational plan for work with personnel
all answers are correct
on the permanent composition of personnel
on the volume of the working day
on the wages of workers and employees
Types of personnel adaptation
primary and secondary
initial and derivative
first and second
professional and social
Types of personnel training
hard skills, soft skills
economic and social
in the workplace and outside the workplace
social and professional
question2>Causes of conflict
economic
international
social
national
<question2>Types of non-material incentives
management
participation in management
overtime
official recognition of labor
<question2>Name non-material incentives
reward
bonus
psychological environment
improvement of working conditions
question2>Personal assessment methods
biography
economic
social
control
question2> Show personal assessment methods
testing
business game
conflicts
analysis
question2> What does personal training and development give to an organization
personnel reserve is formed
business game
productivity and quality increase
testing
question2> What can personal training and development give to an organization
employee satisfaction increases
productivity and quality increase
motivation increases
personnel reserve is formed
question2>What are the internal factors of the organization's personnel policy
equipment in the organization
the structure and goals of the organization
financial situation in the organization
location
question2>What are the external factors of the organization's personnel policy
moral climate in the organization
psychological situation in the organization
national labor legislation
economic situation in the organization
question3>Types of conflict
vertical
closed
economic
parallel
interpersonal
question3>Causes of conflict
Timely completion of tasks
Differences in ideas
Fair distribution of resources
Poor communication
Lack of life experience
question3>Causes of conflict
Mutual independence of tasks
Fair distribution of resources
Specialized structural units in the organization
Duplication of tasks
Difference in values
question3> Stages of personal training and development
Organizational strategy plan
Fair distribution of resources
Choosing a training program
Analysis of training needs
Determining the budget required for training
question3>Name the stages of personnel training and development
performance assessment
setting guols
training
correction
organisation plan
<question3>Indicate the principles of effective training
connection with the organization's strategy
direct career
connection with the interests of employees
management's interest
mixed career
question3>Name the principles of effective training
training
planning
continuity
participant motivation
correction
question3>Types of personnel policy
passive
connection
active
planning
reactive
question3>Types of personnel strategy
forecasting
staff rejuvenation
reducing personnel costs
rational
management of personnel knowledge
