WorksheetsQUIZ 2 TQM
Total questions: 31
Worksheet time: 33mins
Name of the student
Registration No.
Faculty
Programme
Six Sigma primarily focuses on:
Increasing production speed
Reducing process variation
Reducing cost only
Improving employee attendance
The statistical goal of Six Sigma is to achieve:
3.4 defects per million opportunities
10% defect rate
Zero customer complaints
100% automation
The first phase of the DMAIC cycle is:
Analyze
Define
Control
Improve
In DMAIC, the purpose of the Measure phase is to:
Train employees
Identify customer complaints
Collect data and determine current performance
Implement solutions
Six Sigma Black Belts are primarily responsible for:
Approving budgets
Leading complex improvement projects
Casual data collection
Supervising only Yellow Belts
QFD is mainly used to:
Reduce product cost only
Translate customer needs into design requirements
Improve employee communication
Manage supply chain risks
The main tool used in QFD is:
Fishbone diagram
House of Quality
Scatter plot
Flowchart
QFD begins with identifying:
Competitor strategies
Process failures
Customer voice (VOC)
Employee needs
FMEA is mainly used to:
Speed up production
Identify and prevent potential failures
Train new employees
Reduce documentation
The ranking used in FMEA to prioritize risks is:
Cost index
Time index
Risk Priority Number (RPN)
Quality index
MTBF in reliability engineering stands for:
Mean Time Between Failures
Maximum Tolerance Before Failure
Mean Time Before Fault
Minimum Time Between Faults
Documentation in FMEA is important because it:
Helps reduce costs
Keeps a record of failures and corrective actions
Increases employee morale
Is required only for audits
A Pareto chart helps in identifying:
Causes occurring least frequently
Causes with equal distribution
Vital few causes contributing most to a problem
Solutions with lowest cost
A fishbone diagram is also known as:
Histogram
Cause-and-effect diagram
Check sheet
Scatter plot
Control charts are used to:
Display customer requirements
Check if a process is stable over time
Rank failures
Design products
A scatter plot shows:
Relationship between two variables
Customer feedback
Frequency distribution
Process flow
Affinity diagrams help to:
Identify process variation
Organize ideas into related groups
Measure performance
Reduce inventory
Interrelationship digraphs are used to:
Analyze cause-and-effect relationships
Measure customer satisfaction
Compare two matrices
Prepare flowcharts
PDPC stands for:
Process Diagram for Product Control
Product Decision Planning Chart
Process Decision Program Chart
Project Development Priority Chart
Activity network diagrams are used for:
Budget allocation
Project scheduling and sequencing
Customer surveys
Employee evaluation
Benchmarking refers to:
Setting unrealistic targets
Comparing performance with industry leaders
Hiring new employees
Reducing documentation
A major benefit of benchmarking is:
Increased competition inside the company
Identifying gaps and improvement opportunities
Reducing the need for audits
Lowering training requirements
Poka Yoke is also known as:
Value engineering
Waste elimination
Mistake-proofing
Speed optimization
A common example of a Poka Yoke device is:
Water filter
USB plug that fits only one way
Air conditioner remote
Refrigerator light
ISO 9004:2000 focuses on:
Product certification
Guidelines for long-term performance improvement
Customer complaints only
Supplier audits
Which principle is emphasized in ISO 9004?
Employee layoffs
Customer focus
Zero documentation
Quality only in production
A quality audit is conducted to:
Punish employees
Evaluate the effectiveness of the quality management system
Increase product price
Reduce marketing expenses
Internal audits are conducted by:
Third-party agencies
Government bodies
Trained people within the organization
Customers
TQM culture primarily focuses on:
Customer focus and continuous improvement
Increasing machinery only
Reducing teamwork
Increasing product cost
A quality council is responsible for:
Designing product advertisements
Setting quality goals and monitoring progress
Salary decisions
Hiring new employees
