WorksheetsCultural Diversity HS1
Total questions: 20
Worksheet time: 12mins
While you are recording Mr. Johnson's blood pressure, he tells you that he was very dissatisfied with the service he received when he was checking in. You sit down to speak with him, sympathetically, and ask some clarifying questions. After he's finished speaking, you say
"They are very busy out front today. I'll have to have a talk with them,"
" I'm sorry you had a bad experience , Mr. Johnson. Thank you for letting me know"
"I'm sorry you had a bad experience Mr. Johnson. I'll have to have a talk with them"
"I'm not out there. I'm not sure why you are telling me. Let them know about it."
Your patient is sitting in the exam room chair, telling you his/her complain. You should:
Stand up
Sit at eye level
Even with good service recovery, you're likely to lose the majority of patients as clients.
True
False
" I can see why you are frustrated," is an example of:
making amends
offering alrternatives
apologizing
acknowledging feelings
" I don't have an appointment available right now, bit I can give you the next available appointment, " is an example of:
making amends
offering alternatives
apologizing
acknowledging
feelings
Health disparities are
all differences people experience in terms of health quality, healthcare access, and health outcomes
preventable differences in terms of health quality, healthcare access, and healthcare outcomes
differences between children and adults in healthcare access and healthcare outcomes
similarities between disadvantaged populations in terms of healthcare access and outcomes
Health Disparities are also called
health inequalities
health equities
health equailities
Health equity ensures that:
everyone has access to the same food as everyone else.
everyone has the same access to healthcare and quality of health
everyone has the same income and things as everyone else.
everyone has the same goals and dreams for the future as everyone else.
Health literacy includes which of the following? (Select all that apply.)
Knowledge of the health insurance table
Spelling
Reading
Knowledge about healthful practices to stay healthy
Writing
Why are people with limited literacy skills more likely to skip important preventive measures?
Because they may have limited knowledge of health information
Because they may have difficulty reading the instructions given to them
Because they dont understand the health information being given to them
Because they dont care about their health and well-being
because they may have more difficulty paying attention than people with high literacy skills.
Of the following options, who is the central focus of culturally competent healthcare?
The patient
The top leadership of healthcare institutions
The ethnic or cultural group
The healthcare professional or provider
Cultural competency improves healthcare for diverse populations by: (select all that apply)
providing relevant health education and training
providing prescriptions for medications
providing standard medical care for treatment of disease
reducing health disparities
Which of the following are HELPFUL steps toward achieving cultural competency ?
(select all that apply)
following your own cultural habits in regards to eye contact and touching
think about the effect of your words on the patient before you speak
be aware of your co-workers personal beliefs and prejudices
learn information about a culture before accepting all you hear from others
be aware of your own personal beliefs and prejudices
Some cultures and religions have beliefs about health practices and treatments that conflict with what their doctor might prescribe.
True
False
Patients can refuse treatment that interferes with their cultural and religious beliefs.
True
False
While speaking with a Chinese patient, you notice that they are looking down towards the ground not making eye contact. How might you interpret their lack of eye contact?
They are very shy when they communicate
They are clearly being rude
It is a communication trait of their culture
They don't care about what you're saying
You are working as a medical office assistant, and a new female patient calls to schedule a physical. She mentions that she is a Muslim.
You remember that it would be best to assign her to:
a male physician
a female physician
Which of the following is NOT part of socioeconomic status?
Income
Upbrining
Education
Occupation
Socioeconomic status can affect a patient's:
(click all that apply)
Exposure to illness or toxins
Healthcare behaviors
Availability of healthcare
Ability to understand treatment
Spoken language
What are some causes of health disparities? (Select all that apply)
Accessibility
Environment
Income
Pets
