WorksheetsIT Support and Windows Troubleshooting Assessment16-30
Total questions: 15
Worksheet time: 8mins
Name
Class
Date
1.
What can Microsoft Authenticator do?
a)
It can only generate time-based one-time passwords
b)
It can only send push notifications for sign-in approval
c)
It can send push notifications and generate time-based passwords
d)
It can help you recover your account if you forget your password
2.
If a folder has Read permissions at the Share level and Modify permissions at the NTFS level, what actions can a user perform?
a)
Open files only
b)
Open files and create new files
c)
Open files, create files, and edit files remotely
d)
No actions can be performed due to permission conflict
3.
Where are 64-bit applications installed by default in Windows?
a)
C:\Program Files (x86)
b)
C:\Program Files
c)
C:\Windows\System32
d)
C:\Users\Public
4.
What is the proper way to completely uninstall an application in Windows?
a)
Delete the application's folder and associated files
b)
Use the uninstaller in Control Panel or Settings
c)
Delete registry entries manually
d)
Restart the computer after deleting the application folder
5.
Which Windows power-saving option saves program state to disk and uses no power?
a)
Sleep
b)
Hibernate
c)
Fast startup
d)
Power saver
6.
Which command would you use to assign a new IP address to all network adapters?
a)
ipconfig
b)
ipconfig /all
c)
ipconfig /release
d)
ipconfig /renew
7.
Where would you go to end a program that is not responding in Windows?
a)
App History tab in Task Manager
b)
Processes tab in Task Manager
c)
Startup Apps tab in Task Manager
d)
Performance tab in Task Manager
8.
What should you do if an external hard drive connected via USB-C doesn't appear in Windows Explorer and isn't visible in Device Manager?
a)
Update all USB drivers
b)
Click "Show hidden devices" from the View menu in Device Manager
c)
Check Disk Management
d)
Restart the computer
9.
As a tier 1 tech support technician, what should you do when encountering an issue outside your training?
a)
Research the solution online
b)
Ask a colleague for help
c)
Escalate the issue to a tier 2 technician
d)
Tell the user to contact the software vendor
10.
Which account type is required to manage system files in Windows 10 Home Edition?
a)
Administrator User Account
b)
Domain User Account
c)
Microsoft Account
d)
Standard User Account
11.
If you want to revert to a previous state after a Windows feature update but keep newly installed applications, which feature should you use?
a)
Go Back
b)
System Restore
c)
Reset this PC
d)
System Image Recovery
12.
If Microsoft Word crashes, which Event Viewer log should you check for errors?
a)
Security
b)
Setup
c)
System
d)
Application
13.
What command should you run to refresh and apply new IT department security settings on a Windows computer?
a)
gpresult /h
b)
sfc /scannow
c)
msconfig
d)
gpupdate /force
14.
Which of the following is true about Public networks in Windows?
a)
Network discovery is turned on by default
b)
They are typically used for home networks
c)
File sharing is enabled
d)
Network discovery is turned off
15.
What should you do if a touchpad stops working after updating its driver?
a)
Reinstall Windows
b)
Roll Back Driver
c)
Update the driver again
d)
Disable and re-enable the device
100 %
