Which of the following team members are found in a corporate veterinary practice and not in a small animal private practice?

While training a new kennel assistant, which of the following duties would you not include?

A veterinary assistants duty includes all of the following except:

Which of the following best describes the skills needed to be a good animal groomer?

A receptionist is at the front line of a veterinary hospital, which means this team member is most likely to be responsible for?

The mission of a hospital is best defined as the___________________.

The values of a veterinary hospital are best defined as the _______________.

The vision of the veterinary hospital is best defined as the _____________.

Traits of an individual with a high emotional intelligence include someone that is:

Positive practice culture promotes all of the following except:

Which of the following is an outcome of a “WOW” service experience?

The purpose of the FLSA: Fair Labor and Standards Act is to:

_____________ provides a quick reference resource when personnel issues arise.

Work ethic is an example of ________ skills.

The impact that caring for others has on you is known as:

______ refers to a mental or emotional state, wherein a person encounters tension due to adverse conditions.

____________ is characterized by a state of emotional, mental, and physical exhaustion that is caused by excessive and prolonged stress.

What does STS stand for?

What are the three ‘R’s’ of burnout?

The veterinary Code of Ethics outlines _______________ within the industry.

Which type of ethics do the following documents uphold: the American Veterinary Medical Association’s Principles of Veterinary Medical Ethics, the Veterinary Hospital Managers Association’s Code of Ethics, and the National Association of Veterinary Technicians in America’s Code of Ethics?

__________ is defined as the performance of an act that a reasonable person under the same circumstance would not perform.

Any form of negligence is defined as ________.

The AVMA Code of Ethics requires all veterinary hospitals to provide what type of after hours services?

Which of the following is one of the most common violations presented to the board of veterinary medicine?

A consent form that makes the owner aware of risks, benefits, and a prognosis of potential treatment; is which type of consent?

Ethical violations are enforced by which of the following:

Medical records are owned by the _____________.

Lack of communication describes a common complaint to the _________________.

When is it most appropriate for a veterinary team member to engage in career-planning exercises?

Skills that have been gathered through various jobs and experiences are known as:

Which of the following is most likely to help with client traffic flow, reduce staff tension, and maximize productivity?

Which of the following best describes one of the key reasons for staggering client appointments in a multi-veterinarian clinical practice?

When a practice manager is setting up a template in a new appointment management system, which of the following variables should be put in place first?

A team member is scheduling an appointment for a client. The team member, using the practice’s appointment management software, types into the appointment slot the client’s name and phone number as well as the patient’s name. Which of the following additional information is most appropriate to include?

If a client comes into the clinic without an appointment during a busy time day, what should the receptionist offer the client:

Using an appointment management system allows the clinic to be ____________. This allows the clinic to determine needs and wants before the client walks in the door.

A client arrives at the clinic with a cat 2 days earlier than the scheduled appointed time for a routine wellness examination. The client claims this is the correct scheduled appointment, but the practice’s appointment management software states otherwise. Which of the following is the most appropriate initial step that the receptionist should take?

What does the acronym SWOT stand for?

How often should a practice’s marketing strategy be reanalyzed to ensure it is accomplished the practice owner’s goals?

Which of the following best describes the goal of internal marketing?

Marketing targeting individuals with conditions such as allergies or obesity is best defined as ________________.

Designing a logo and a few accompanying descriptive words about a veterinary practice and then using the logo and text on letterhead, advertisements, signage, and other materials constitutes which of the following types of marketing?

Which of the following best describes a product distributor?

The top 20% of inventory items within a veterinary practice should turn ______ times per year.

Which of the following could be a problem when using a just-in-time product or supply reordering method?

The point a stock level reaches when it is time to order is defined as the:

Items such as surgical tables, exam tables, and laboratory equipment is defined as:

Which of the following are federally required for all chemical products that are sold or used within a veterinary practice?

Which of the following best describes controlled substances?

Which controlled substance schedule has the highest rate of abuse?

After completing an annual controlled substance physical inventory, a manager checks the results against the clinic’s drug log book. The manager finds some controlled substance is unaccounted for and must report it to the proper authorities if the discrepancy equals or is more than which of the following percentages?

A new veterinary practice owner must establish a controlled substance log book. The log book should include the initials of the person dispensing the drug, the bottle number, date/time, and the client’s and patient’s names. Which of the following also should be included?

Which controlled substance schedule has no DEA limits for dispensing?

A dog is brought into the hospital prior to surgery to repair a laceration. The client is apprised of the estimated charges for the procedure and follow-up care and is told that charges may vary depending on the rise of unforeseen circumstances. During surgery, the veterinarian encounters an unexpected complication requiring an additional procedure, which is completed while the dog is still on the surgical table. Which of the following is the most appropriate course of action for the practice team to take?

Which of the following is the most appropriate way for a practice owner to gauge how satisfied clients are with the services being offered by the practice?

When utilizing the SMART acronym during the implementation phase of strategic planning, what does the “S” represent?

Mission, vision, and values should be developed during which phase of the business life cycle?

An OSHA inspection can be postponed by ______ hours, if the safety manager is not present at the time of the inspection.

Hearing protection should be provided for all employees is the noise level exceeds ______ db.

Which of the following agencies creates policy concerning the safe use and disposal of chemicals used in a veterinary practice?

Which of the following has passed a comprehensive examination that tests knowledge of accounting and tax principles, auditing standards, and business law?

Which of the following is most likely to be responsible for accounts payable, accounts receivable, and payroll?

Which of the following are most likely to be considered helpful planning tools that can ensure a practice’s success?

Medical supplies and medications are examples of which type of cost for the veterinary practice?

Accounts receivable should not exceed _____ of the annual budget.

Use of a collection agency can help a clinic to collect a client’s outstanding balance. For this service, the agency collects a percentage of the client’s outstanding balance. What percentage does the collection agency typically collect?

Which of the following best describes the annual limit as it pertains to pet health insurance?

Payment plan that allows a client to divide the cost of preventive care into small monthly payments is best known as a(n) _______________.

A client pays a set amount each month for a pet health insurance policy. Which of the following is the name of this monthly payment?