WorksheetsAssessment 1 - 25
Total questions: 25
Worksheet time: 17mins
Name
Class
Date
1.
Communication between a business and its employees is called which of the
following?
a)
A. External communication
b)
B. Public relations
c)
C. Internal Communication
d)
D. Employer relations
2.
Which of the following is the meaning or subject of information being
communicated?
a)
A. Message
b)
B. Medium
c)
C. Receiver
d)
D. Feedback
3.
John is sending out a customer satisfaction survey to his company's past customers. This is an example of which of the following?
a)
A. Observational study
b)
B. Experimental research
c)
C. Normative survey research
d)
D. Experimental survey research
4.
Which of the following allows individuals to use their understanding of others to choose how to think and act?
a)
A. Emotional intelligence
b)
B. Personality management
c)
C. Orderly thinking
d)
D. Motivating rational
5.
Which of the following styles of citations is used by the following citation?
Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New
York Times, p. A13
a)
A. APA
b)
B. MLA
c)
C. Chicago
d)
D. ASA
6.
When using terms such as, “I,” “You” and “Me” in writing, which of the following types of language is being used?
a)
A. Inclusive
b)
B. Exclusive
c)
C. Normal
d)
D. Effective
7.
Which of the following can be defined as generally accepted behavior required in
social relations?
a)
A. Actions
b)
B. Etiquette
c)
C. Traditions
d)
D. Body language
8.
Charlie was just put in charge of the accounting department. Charlie’s plan to manage his employees is to rely heavily on using policies, procedures and regulations, as well as making all of the decision with little input from his employees. Which of the following types of leadership will Charlie be using?
a)
A. Abdicratic
b)
B. Authoritarian
c)
C. Participative
d)
D. Laissez faire
9.
Which of the following is the opening greeting of a letter or memo?
a)
A. Salutation
b)
B. Heading
c)
C. Body
d)
D. Enclosures
10.
Sarah has written a paper and organized the information where the most important is included first, followed by supporting and less important information.
Which of the following organizational styles did Sarah use?
a)
A. Deductive reasoning
b)
B. Inductive reasoning
c)
C. Scaled pyramid
d)
D. Inverted pyramid
11.
Which of the following describes an indirect object?
a)
A. Noun which receives an action
b)
B. Phrase which has all the necessary parts to be a sentence
c)
C. Vocabulary which relates to class subjects or professions
d)
D. Terms which provide a name or assign a category
12.
Which of the following is an important part of evaluating or assessing presentation performance?
a)
A. Answering questions about the speech
b)
B. Making a good first impression
c)
C. Identifying the main topic
d)
D. Pointing out mistakes to correct them for next time
13.
What is the term used for justifying, proving or enhancing the points which are being made?
a)
A. Connection
b)
B. Review
c)
C. Support
d)
D. Evaluate
14.
Which of the following presentation types would be best for presenting information about a new computer program which is going to be used in your office?
a)
A. Persuasive
b)
B. Informative
c)
C. Generic
d)
D. Motivational
15.
The statement “I wish I had more money so I could go to the movies” is an example of which of the following styles of communication?
a)
A. Assertive
b)
B. Aggressive
c)
C. Passive
d)
D. Passive aggressive
16.
Which of the following refers to the channels through which the information moves from the sender to the receiver?
a)
A. Messenger
b)
B. Medium
c)
C. Sender
d)
D. Creator
17.
In which position should a microphone be held when speaking?
a)
A. Horizontally out from your mouth
b)
B. Vertically at your chin
c)
C. At your belly button
d)
D. Horizontally at your chin
18.
Why is it important to take notes during lectures or discussions?
a)
A. To make sure the speaker does not change their opinion in later lectures
b)
B. To quiz the speaker
c)
C. To reuse the notes when giving your own presentation
d)
D. To have the opportunity to review the material later
19.
Which of the following is an inappropriate way to communicate with customers?
a)
A. Using a customer’s proper name
b)
B. Inviting customers to a “customer appreciation party”
c)
C. Telling customers what they want and need
d)
D. Sending out flyers which display information on upcoming sales or new products
20.
Which of the following is NOT a part of the listening process?
a)
A. Hearing
b)
B. Understanding
c)
C. Focusing
d)
D. Talking
21.
The acronym TIPP stands for which of the following?
a)
A. Tone, Interaction, Pitch, Pause
b)
B. Time, Inflection, Pitch, Pause
c)
C. Tone, Inflection, Pitch, Pause
d)
D. Tone, Inflection, Pace, Pause
22.
Which of the following are the three keys to successful teamwork?
a)
A. Cooperation, compromise and collaboration
b)
B. Organization, instruction and leadership
c)
C. Opinions, facts and thoughts
d)
D. Goals, objectives and feedback
23.
Using the statement bank, categorize the following actions based on its use in telephone etiquette.
Categorize the following
use the hold button when leaving the line
answer the phone within three rings
identify the caller and their needs
answer all questions within reason
control tone to avoid misinterpretation
answer the phone within 10 rings
make the most business calls after 10 p.m.
talk in a loud voice
answer the telephone with "hey"
talk over the caller
Appropriate
Inappropriate
24.
Match the following type of presentation to their descriptions using the word bank provided below.
a)
Get the audience to change their behavior or belief
1.
Motivational
b)
Give specific information about products, procedures, rules and regulations
2.
Informative
c)
Convince an audience to accept a proposal
3.
Persuasive
25.
Match the following type of memo to their descriptions using the word bank provided below.
a)
Sent from a worker to a supervisor after returning from a business trip
1.
Trip
b)
Sent in order to reply to a question or information requested
2.
Response
c)
Sent to report on inspection and procedures
3.
Field report
d)
Sent in order to state policies or procedures the writer wishes the reader to follow
4.
Directive
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