WorksheetsAssessment 26 -50
Total questions: 25
Worksheet time: 15mins
Name
Class
Date
1.
Which of the following sentences is correct regarding subject-verb agreement?
a)
A. The dogs in the park is enjoying the sunshine.
b)
B. The marathon runners is closing in on the finish line.
c)
C. The groups of parents are planning a fundraising event.
d)
D. Organizing the tournaments are tough for the coach.
2.
Evaluate the following scenario and determine the type of professional communication used to solve the issue.
A restaurant has been informed a recent customer contracted a foodborne
illness. Upon further investigation, they discovered the lettuce they served had
been contaminated with E. coli. The restaurant needs to write a press release to
make recent customers aware of the contamination and how the customers
should proceed.
a)
A. Advertising
b)
B. Marketing
c)
C. Public relations
d)
D. Media relations
3.
Mountain Gear is an online retailer for camping, hiking and outdoor gear. The company has no brick and mortar store, only a website offering their products and services. Mountain Gear’s site would be categorized as which of the following?
a)
A. Instant messaging
b)
B. E-mail
c)
C. Teleconferencing
d)
D. E-commerce
4.
Which of the following steps to customer service success would the following scenario promote?
David shops at the local Freddie’s Food grocery store. After purchasing groceries, David returned home to find the seal on the milk was broken. David returned to the store and talked with the assistant store manager, Alicia. Alicia apologized, exchanged the milk for an unopened one, and added 200 point to his frequent buyers’ incentive program account.
a)
A. Product buying made easy
b)
B. Customer loyalty
c)
C. Sponsor a product
d)
D. Corporation training
5.
Which of the following is a sign of good communication with customers?
a)
A. Responding promptly to the customer’s individual needs
b)
B. Leaving the customer waiting for a long time
c)
C. Being overly attentive
d)
D. Having a negative attitude
6.
Evaluate the following and determine the nonverbal communication technique.
Matthew is pacing and twirling his thumbs in an office lobby.
a)
A. Kinetics
b)
B. Proxemics
c)
C. Eye behavior
d)
D. Paralanguage
7.
The illustration depicts which of the following communication models?
a)
A. Jones One-Way
b)
B. Aristotle
c)
C. Shannon-Weaver
d)
D. Westley-MacLean
8.
Which communication style describes the following scenario?
Isabel is a part of an organization at school promoting short films. The board of the organization is looking to sponsor a film festival and has presented all members with a choice to help at the film festival or leave the organization.
a)
A. Either or fallacy
b)
B. Glittering generalities
c)
C. Bandwagon
d)
D. Effective leadership
9.
Determine the personality type provided in the following scenario.
Shelia works very well independently were she can be in control of a project. She ensures the point she is trying to make is direct and assertive with no room for error. She is willing to take a risk and is competitive in nature.
a)
A. Driver
b)
B. Analytical
c)
C. Expressive
d)
D. Amiable
10.
Read the scenario and determine the factor for the conflict.
Mark and Javier are welders in a local fabrication shop. Recently, the men have been getting into disagreements over the technique used to create metal gates. The fabrication shop is a covered metal structure with little air conditioning in the
summer and no heating in the winter. Mark and Javier stand on their feet for nine of their ten-hour workdays and must fabricate many gates per day, causing a high stress environment.
a)
A. Situational factors
b)
B. Relationship factors
c)
C. Personal factors
d)
D. Personality factors
11.
What is the best way to reframe the following sentence to make it more appropriate and avoid conflict? “You missed your deadline again.”
a)
A. “Again, you missed your deadline!”
b)
B. “Will you ever meet another deadline?”
c)
C. “Is there a way I can help you work more efficiently?”
d)
D. “Do deadlines not apply to you?”
12.
A leader of a group is tasked to present the projects which were created by the members of the group. The reviewing committee loved the designs and applauded the efforts taken to complete the projects. The group leader dedicated the last two minutes of the presentation to recognize the work put in by the group members and their dedication to the project. Which of the following traits was the group leader exhibiting?
a)
A. Creativity
b)
B. Assertiveness
c)
C. Exclusivity
d)
D. Humility
13.
Which of the followings statements defines an ethnic group?
a)
A. People sharing common languages, customs, rituals, traditions, religions and cultures
b)
B. People sharing genetic history and identifiable physical characteristics
c)
C. People sharing behavioral norms associated with being a male or female
d)
D. People sharing similar educational background, work experience and lifestyle
14.
In a business letter, the inside address refers to the address of the _________.
a)
A. Sender
b)
B. Recipient
15.
Which of the following elements is highlighted in
the business letter?
a)
A. The body
b)
B. The introduction
c)
C. The salutation
d)
D. The heading
16.
Which of the following requires the researcher to observe and statistically analyze a specific phenomenon?
a)
A. Observational studies
b)
B. Experimental research projects
c)
C. Scholarly journals
d)
D. Normative survey research projects
17.
Julia is studying the satisfaction of customers in the selection of produce at grocery stores. She conducts interviews at the checkout and collects the results. What type of research is she conducting?
a)
A. Primary Research
b)
B. Secondary Research
c)
C. Observations research
d)
D. Experimental research
18.
Maria has been invited back to speak at her high school by her swimming coach. Maria won a gold medal in the Olympics for swimming and her coach would like for her to talk about setting goals and how to set bigger goals than what high school student might think are possible. What type of speech is this considered?
a)
A. Informative
b)
B. Expert
c)
C. Motivational
d)
D. Exclusive
19.
Brody has never spoken with a microphone before. Which of the following is the appropriate place to tell Brody to hold the microphone?
a)
A. At his chest
b)
B. Vertically, at his chin
c)
C. Horizontally, at his chin
d)
D. Directly in front of his mouth
20.
Gina is giving a motivational speech to a group of college students. Which of the following actions would be the most effective way to initiate the audience’s attention?
a)
A. Use numerous props
b)
B. Use numerous hand gestures
c)
C. Use eye contact
d)
D. Read directly off a script
21.
Shelia is presenting a speech which tells the story of a man who was raised in poverty and now manages a large financial management business. She talks slower and more serious at the beginning and end with excitement and joy at the end. The way she presented her speech informed the listeners on how to feel throughout her presentation. What technique did Shelia use?
a)
A. Tone
b)
B. Inflection
c)
C. Pitch
d)
D. Pause
22.
Evaluate the following scenario and determine a good support for the main point.
Speech Topic: Achieving Goals
Main Point #1 – Taking a Chance
Support – ____________________________
a)
A. How to set goals
b)
B. Ways to document goals
c)
C. An example of applying for an unlikely scholarship and receiving it
d)
D. Not learning from failures
23.
Match the following terms to their descriptions using the word bank provided below.
a)
Set of words and symbols the sender transmits
1.
Message
b)
Person or party receiving the message
2.
Receiver
c)
Process of assigning meaning to words and symbols to form the message back into thought
3.
Decoding
d)
Source of the communication
4.
Sender
e)
Process of transferring information from the message into a form which can be sent
5.
Encoding
24.
Match the following terms to their descriptions using the word bank provided below.
a)
taking evidence from very specific situations and applying it to more general situations
1.
Inductive reasoning
b)
Using general evidence to apply to a new situation to hypothesize what will happen
2.
Deductive reasoning
c)
Drawing a conclusion based on a set of premises that are assumed to be true
3.
Deductive reasoning
25.
Mario has been tasked with creating a presentation talking about the importance of goals. Which of the following is an example of a point he may discuss in his presentation?
a)
Personal independence
b)
Skills needed to be a good worker
c)
Need for income
d)
The purpose of a goal
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