WorksheetsUnit 5 Test h&t 2
Total questions: 65
Worksheet time: 33mins
Name
Class
Date
1.
What are the two specific sets of standards mentioned for predicting risks and responsibilities of handling guests' personal data?
a)
General Data Protection Act and Federal Trade Commission Act
b)
Payment Card Industry Data Security Standards and General Data Protection Regulation
c)
Health Insurance Portability and Accountability Act and innkeeper laws
d)
Tribal Sovereignty Act and Third-Party Liability Laws
2.
A strategy listed to avoid stereotypes and biases toward guests is to:
a)
Focus marketing efforts on a single, dominant cultural group.
b)
Develop cultural competence and prevent harassment.
c)
Only hire staff that are 21 years of age or older.
d)
Apply dram shop laws uniformly in all situations.
3.
The practice of providing transparent and honest guest service about services, pricing, and amenities is a model consideration for:
a)
Reducing a hotel's Blood Alcohol Content (BAC).
b)
Balance of guest service with handling challenging situations and ethical decision-making.
c)
Evicting guests for disorderly conduct.
d)
Complying with casino security surveillance protocols.
4.
Respect through diversity and inclusion in staff training is primarily intended to:
a)
Limit the hotel's liability in the gaming industry.
b)
Expedite the process of serving alcohol to minors.
c)
Enhance guest service by improving cultural sensitivity and language skills.
d)
Increase the number of available rooms for sale.
5.
What is the primary motivation for the hospitality industry to adopt eco-friendly practices as an ethical consideration?
a)
To comply with the regulations of the National Indian Gaming Commission.
b)
To reduce the legal age for serving alcohol.
c)
To attract ethically conscious guests and contribute positively to the environment.
d)
To justify confiscating a guest's suspicious ID.
6.
Responsible marketing and advertising in the hospitality industry requires avoiding deceptive and deceiving tactics and ensuring that promotional materials:
a)
Are published in a foreign language to demonstrate cultural competence.
b)
Truthfully represent the services offered.
c)
Only apply to guests who appear to be under 30 years old.
d)
Do not mention any security features like self-locking doors.
7.
What is the specific action recommended for equipping staff to handle ethical challenges?
a)
Requiring them to call the property owner for every challenge.
b)
Equipping staff with ethical guidelines to resolve ethical dilemmas.
c)
Only allowing them to work undercover to observe guests.
d)
Training them only in the procedures for filing incident reports.
8.
Which of the following is an Essential Question for the topic "Apply ethical practices for improved guest service" (5.01)?
a)
What legal rights and responsibilities govern guests and lodging properties under innkeeper laws?
b)
How are various travel systems and authorities classified?
c)
What legal concerns that affect operations in the cruise industry?
d)
How so laws governing the food and beverage industry affect industry practices and obligations?
9.
The legal duty to act in the way that an ordinary, prudent, reasonable person would is the definition of:
a)
Liability.
b)
Negligence.
c)
Reasonable care.
d)
Dram shop law.
10.
What is the failure to act in a safe manner, which hospitality establishments must anticipate and prevent?
a)
Liability.
b)
Negligence.
c)
Reasonable care.
d)
Tribal sovereignty.
11.
Being responsible for the actions or the condition of an establishment is referred to as:
a)
Reasonable care.
b)
Negligence.
c)
Liability.
d)
Ethical guideline.
12.
To reduce liability, a hotel manager and owner must ensure that:
a)
The staff are only hired if they are 21 years old.
b)
Staff members are trained to perform their job properly.
c)
All guests sign a waiver upon check-in.
d)
They are only open for a limited number of hours per day.
13.
Lodging properties are allowed to refuse service to guests if the guests are:
a)
Using a military ID for identification.
b)
Intoxicated.
c)
Requesting a room with a safe.
d)
From a different generation than the staff.
14.
An individual or business owner who provides overnight accommodations for guests in exchange for reasonable compensation is called a(n):
a)
Bartender.
b)
Innkeeper.
c)
Gaming Commissioner.
d)
Surveillance agent.
15.
What is one protection afforded to guests under innkeeper laws?
a)
The right to gamble with a credit card.
b)
The right to a 24-hour personal security guard.
c)
Protection from overbooking and discrimination.
d)
The right to refuse an ID check for alcohol service.
16.
Which of the following is a valid reason an innkeeper is allowed to evict a guest?
a)
The guest has a disability.
b)
The guest is from a different country.
c)
Disorderly conduct.
d)
The guest is requesting an in-room safe.
17.
Under innkeeper laws, which security feature is typically afforded to guests?
a)
A personal security team working undercover.
b)
Self-locking doors.
c)
A security camera inside their room.
d)
The ability to stop all surveillance.
18.
An innkeeper has the right to refuse service to a potential guest if:
a)
The guest appears to be financially responsible.
b)
There are not enough rooms available for sale.
c)
The guest is too polite and respectful.
d)
The guest is traveling with a friend.
19.
In the food and beverage industry, who is responsible for developing and enforcing liquor laws within a state's borders?
a)
The National Indian Gaming Commission.
b)
The Federal Bureau of Investigation (FBI).
c)
The state’s liquor board or liquor authority.
d)
The local hotel manager and owner.
20.
Laws that create a special liability for operations with liquor licenses and allow a person to sue the business for injuries caused by an intoxicated guest are known as:
a)
Innkeeper laws.
b)
Dram shop laws.
c)
General Data Protection Regulations.
d)
Reasonable care laws.
21.
What is the term for the concept that a seller or server of alcohol can be held responsible for the actions of guests they serve?
a)
Reasonable care.
b)
Innkeeper liability.
c)
Third-party liability.
d)
Tribal sovereignty.
22.
Which action is listed as one that may cause sellers or servers of alcohol to face criminal charges?
a)
Asking a guest for a Military ID.
b)
Serving a guest who is, or appears to be, intoxicated.
c)
Filing an incident report immediately after an event.
d)
Operating a cash-only bar.
23.
What is Blood Alcohol Content (BAC) defined as?
a)
The minimum age to purchase alcohol.
b)
The number of drinks served to a guest.
c)
The maximum fine for serving a minor.
d)
The amount of alcohol absorbed into a person’s bloodstream.
24.
In most states, the legal limit for Blood Alcohol Content (BAC) for operating a motor vehicle is:
a)
0.1 or higher.
b)
0.08 or higher.
c)
0.3 or hier.
d)
0.05 or higher.
25.
What is the minimum age to purchase alcohol in all 50 states? A. 18ng, such as:
a)
Bubbles and creases.
b)
A photo that is too clear.
c)
A signature that uses blue ink.
d)
A barcode that an ID reader can scan.
26.
Which of the following is listed as an acceptable form of photo ID for purchasing alcohol?
a)
School ID.
b)
Birth certificate.
c)
Voter's registration card.
d)
Passport.
27.
When checking an ID, a server should look for signs of tamperiMany operations require staff to "card" any guest who appears to be under what age to take the guesswork out of the procedure?
a)
21 years old.
b)
30 years old.
c)
40 years old.
d)
50 years old.
28.
For which of the following reasons must an alcohol-related incident report be completed?
a)
A guest is served water instead of alcohol.
b)
The operation stops alcohol service to a guest.
c)
The guest pays for their drink in cash.
d)
The server uses an ID reader to check the ID.
29.
A Blood Alcohol Content (BAC) of 0.3 or higher can lead to what outcome?
a)
An automatic fine of $\2,500.
b)
Coma or death.
c)
A mandatory jail sentence of one year.
d)
Third-party liability for the bartender.
30.
What is the number one priority in the gaming industry, as with any hospitality and tourism-related business?
a)
Maximizing profit through card counting.
b)
Guest and employee safety.
c)
Adhering to strict cash-only payment options.
d)
Regulating the issuance of liquor licenses.
31.
How do specially trained casino security team members work to keep an eye on suspicious people?
a)
They only monitor surveillance cameras from a control room.
b)
Some members work undercover.
c)
They are only on duty during the peak operating hours.
d)
They are only responsible for issuing gaming licenses.
32.
What is the main function of the surveillance team at a casino?
a)
To ensure every guest is carded before gambling.
b)
To protect the casino’s assets by stopping and preventing fraud.
c)
To provide guests with an in-room safe.
d)
To grant tribal sovereignty to local reservations.
33.
Card counting occurs when a person keeps track of all cards dealt in order to:
a)
Determine who has the advantage with the next round dealt.
b)
Calculate the Blood Alcohol Content (BAC) of the dealer.
c)
File an alcohol-related incident report.
d)
Complete a state safety audit.
34.
The policy of most casinos regarding card counting is that:
a)
It is a federal crime punishable by up to a year in jail.
b)
It is not illegal, but most casinos have policies against it and will warn or remove card counters.
c)
It is required by the state Gaming Commission for all players.
d)
It is only allowed if the player pays with cash.
35.
According to the text, gambling is legalized in all states except which two?
a)
Nevada and New Jersey.
b)
Hawaii and Utah.
c)
Illinois and New York.
d)
Texas and Florida.
36.
What is the main function of a state's gaming commission or control board?
a)
To provide guests with self-locking doors.
b)
To enact policy, issue licenses, and establish regulations.
c)
To train staff on cultural sensitivity.
d)
To represent services truthfully in marketing.
37.
Gambling establishments built on Indian reservations are often allowed to operate due to the concept of:
a)
Reasonable care.
b)
Third-party liability.
c)
Tribal sovereignty.
d)
Ethical guidelines.
38.
To limit overspending by guests, most gaming establishments do not allow the use of credit cards for betting, requiring instead that guests use:
a)
Vouchers.
b)
Cash.
c)
Checks.
d)
Bar codes.
39.
How do some casinos vary from the standard age requirement of 21?
a)
Some allow guests 18 years old to partake in gambling.
b)
They allow guests as young as 16 to gamble with parental supervision.
c)
They only allow guests over 40 to enter the premises.
d)
They are only required to card guests who appear under 18.
40.
Which set of laws is directly categorized under "Laws that affect the food and beverage industry"?
a)
Innkeeper laws and labor laws.
b)
Liquor laws, Dram shop laws, and Third-party liability.
c)
General Data Protection Regulation and Payment Card Industry Data Security Standards.
d)
Surveillance laws and Tribal gaming laws.
41.
Legal concerns that uniquely affect operations in the cruise industry include:
a)
Unique laws affecting guests, environmental, and labor laws.
b)
Casino surveillance and age restrictions for gambling.
c)
The definition of negligence and reasonable care.
d)
Adherence to a standard state-by-state BAC limit.
42.
Which of the following is explicitly not listed as an acceptable form of proper photo ID in most states?
a)
Driver’s license.
b)
Passport.
c)
School ID.
d)
State ID card.
43.
After politely asking a guest for their ID for alcohol service, the next immediate step in the proper procedure is to: A. Confiscate the ID. B. Serve or refuse the guest. C. Verify the ID for validity, genuineness, and ownership. D. File an alcohol-related incident report.
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44.
In Illinois, selling or serving alcohol to a minor is punishable by a fine of up to $\2,500 and a jail sentence of up to:
a)
3 months.
b)
6 months.
c)
One year.
d)
Five years.
45.
Innkeeper laws are laws designed to protect:
a)
Only the lodging property from guest damage.
b)
Only the guest from discrimination.
c)
Both the innkeeper and the guest.
d)
Only the staff from liability.
46.
Which legal topic is an Essential Question for the section on "Laws governing the food and beverage industry"?
a)
What legal rights and responsibilities govern guests and lodging properties under innkeeper laws?
b)
How do laws governing the food and beverage industry affect industry practices and obligations?
c)
What legal considerations in the gaming industry?
d)
What employment laws impact the hospitality and tourism industry?
47.
What must staff members be trained in regarding alcohol service to balance safety and service?
a)
Card counting and casino surveillance.
b)
Alcohol service protocols and a thorough understanding of the laws.
c)
Tribal sovereignty and environmental responsibility.
d)
Innkeeper eviction procedures and third-party liability reports.
48.
What is the process that allows the casino surveillance team to monitor a guest's movement across the entire property?
a)
Third-party liability enforcement.
b)
A 360° camera system to track guests.
c)
Application of dram shop laws.
d)
Development of cultural competence.
49.
What is one way states make an underage guest easy to spot on an ID?
a)
Only issuing paper IDs to minors.
b)
Requiring the minor to sign in a different color ink.
c)
Special features like a hologram or a stamp of "Under 21" across the photo.
d)
Requiring a separate ID that is not an official state card.
50.
The failure to act in a safe manner is called
a)
liability.
b)
negligence.
c)
reasonable care.
d)
lack of authority.
51.
What is the purpose of innkeeper laws?
a)
Require emergency procedures to be posted in every room
b)
Establish a method of informing guests of emergencies
c)
Establish the required procedure for evacuating a hotel
d)
Protect both the innkeeper and the guest
52.
The legal duty to act in the way that an ordinary, prudent, reasonable person would is called
a)
liability.
b)
negligence.
c)
reasonable care.
d)
Accountability.
53.
The front desk agent sees a guest who appears to be unsteady and stumbling. The guest is heading to the parking lot. The front desk agent approaches the guest and asks how he is feeling and if he needs anything. The front desk agent is acting
a)
irresponsibly.
b)
negligently.
c)
with reasonable care.
d)
with accountability.
54.
A business owner who provides overnight accommodations for guests in exchange for reasonable compensation is known as a(n)
a)
entrepreneur.
b)
associate.
c)
hotel manager.
d)
innkeeper.
55.
An innkeeper is allowed to
a)
discriminate against potential guests based on gender or race.
b)
refuse service if there are not enough rooms available for sale.
c)
disable security features, such as self-locking doors, for any reason.
d)
evict guests if a person comes along who is willing to pay more for the room.
56.
You are allergic to all tree nuts and so you order an Asian chicken salad without nuts. Your server brings it over and you see that there are pecans in the salad. When you point this out, your server says that pecans are not tree nuts. You get upset and ask for the manager. How should your server have handled this situation?
a)
The server should take the salad back to the kitchen to remove the pecans.
b)
The server should bring you a small plate so that you could pick out the pecans yourself.
c)
The server should set the salad aside and bring you a new one or an alternative meal.
d)
The server should tell you that the restaurant is not able to handle special requests.
57.
The body’s negative reaction to a food protein is called
a)
stress.
b)
a food allergy.
c)
malnutrition.
d)
an affinity.
58.
What causes allergic reactions to food?
a)
Fats
b)
Minerals
c)
Proteins
d)
Carbohydrates
59.
When a food item containing an allergen comes in contact with another food item and their proteins mix, it is called
a)
cross-contact.
b)
contamination.
c)
cross-contamination.
d)
infection.
60.
Which law creates a special liability for operations with liquor licenses and for the people employed there?
a)
Dram shop
b)
Third-party liability
c)
Health code
d)
ServSafe
61.
If a guest is intoxicated, but the server continues to serve him alcohol, the server and owner of the establishment can be held responsible for the actions of this guest. This is known as
a)
dram shop laws.
b)
third-party liability.
c)
health code violations.
d)
a state safety inspection infraction.
62.
In the hospitality and tourism industry, gaming refers to
a)
gambling and casinos.
b)
lottery and bingo.
c)
electronic video games.
d)
public sweepstakes.
63.
Legalized gaming occurs within a(n)
a)
casino.
b)
office.
c)
hotel.
d)
resort.
64.
Which type of casino is free-standing or located within a resort?
a)
Riverboat
b)
Yacht
c)
Niche
d)
Land-based
65.
Which do most casinos not have in public view?
a)
Clock
b)
Television
c)
Bars
d)
Restaurants
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