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WorksheetsIntro to info tech management
Total questions: 74
Worksheet time: 19hrs 30mins
Which of the following is NOT considered a core driver of the information age?
Business intelligence
Competitive facts
Data
Information
Which of the following is considered a core driver of the information age?
Fact
Goods
Competitive intelligence
Data
Why do students need to study management information systems?
Management information systems are rarely discussed in business.
Management information systems are everywhere in business.
Management information systems are rarely used in organizations.
Management information systems are found in only a few businesses.
The age we live in has infinite quantities of facts that are widely available to anyone who can use a computer. This age is called:
The Information Age
The Stone Age
The Industrial Age
The Bronze Age
Which of the following is not a technology company but used technology to revamp the business process of renting videos?
Dell
Netflix
Zappos
Amazon
Which of the following is not a typical way that a company would duplicate a competitive advantage?
Carrying large product inventories
Copying the business operations
Acquiring the new technology
Hiring away key employees
Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages?
Supplier loyalty
The three generic strategies
The threat of substitute buyer power
Differentiated costs
Updating business strategies is a continuous undertaking as internal and external environments ___________.
Rapidly Change
Remain Static
Are Always Predictable
Never Evolve
Stay Unaffected
What is a competitive advantage?
A service that an organization's customers place a lesser value on than similar offerings from a supplier.
A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.
A product that an organization's customers place a lesser value on than similar offerings from a competitor.
A feature of a product or service on which customers place a lesser value than they do on similar offerings from a supplier.
What is the process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed?
Information
Data
Feedback
Competitive intelligence
Supply chain management (SCM) is:
the management of the flow of goods and services from origin to consumption
the process of selling products directly to customers
the management of employee relations within a company
the development of marketing strategies for products
Customer relationship management (CRM) is:
a strategy for managing a company's interactions with current and potential customers.
a method for calculating company profits.
a system for tracking employee attendance.
a tool for designing marketing graphics.
What is the analysis and redesign of workflow within and between enterprises?
Enterprise resource planning
Customer relationship management
Supply chain management
Business process reengineering
Which of the following departments is primarily responsible for promoting discounts, attracting customers, processing sales, and communicating marketing campaigns?
Accounting and Finance
Human Resources
Marketing and Sales
Operations Management
Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the below does not represent a cross-functional business process?
Taking a product from concept to market
Acquiring customers
Loan processing
Processing payroll
Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share?
Chief data officer (CDO).
Chief information officer (CIO).
Chief knowledge officer (CKO).
Chief security officer (CSO).
Which of the following includes the roles and responsibilities of the CIO?
Ensuring that MIS strategically aligns with business goals and objectives.
Ensuring the ethical and legal use of information within a company.
Ensuring the speed, accuracy, availability, and reliability of the MIS.
Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
Which of the following includes the roles and responsibilities of the CSO?
Ensuring the ethical and legal use of information within a company.
Ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
Ensuring that MIS strategically aligns with business goals and objectives.
Which of the following includes the roles and responsibilities of the CKO?
Collecting, maintaining, and distributing company knowledge.
Managing company finances and investments.
Overseeing employee recruitment and training.
Designing company marketing campaigns.
According to Fast Company magazine, chief intellectual property officer is a new executive level we might see created over the next decade. Which of the following includes the roles and responsibilities of this officer?
Manage and defend intellectual property, copyrights, and patents.
Oversee company marketing strategies and advertising campaigns.
Supervise financial audits and manage company investments.
Lead human resources initiatives and employee training programs.
Which of the following represents the two fundamental building blocks that protect organizational information?
Human resources and security
Security and sales
Ethics and technology
Ethics and security
What is intangible creative work that is embodied in physical form and includes trademarks and patents?
Ethical property
Trademark property
Intellectual software
Intellectual property
In relation to privacy, which of the following is the assurance that messages and information remain available only to those authorized to view them?
Contentment
Confidentiality
Ethical standard
Firewall security
The difference between pirated and counterfeit software is:
Pirated software is illegally copied, while counterfeit software is fake and made to look like the original.
Pirated software is always free, while counterfeit software is always paid.
Pirated software is legal in some countries, while counterfeit software is illegal everywhere.
Pirated software is only available online, while counterfeit software is only sold in stores.
Which of the following means the right to be left alone when you want to be, to have control over your personal possessions, and to not be observed without your consent?
Confidentiality
Privacy
Safety
Ethical standard
What is one of the biggest pitfalls associated with real-time data?
It is only available to high-level executives due to the expense.
It is only available in aggregate levels.
It rarely changes.
It continually changes.
What is a real-time system?
Provides all of the data contained within a single business process or unit of work.
Provides the same data elements with different values.
Automates tasks for organizational systems.
Provides real-time data in response to query requests.
Which of the following implies that data is current with respect to the business requirement?
Uniqueness.
Consistency.
Accuracy.
Timeliness.
Which of the following refers to the extent of detail within the data?
Knowledge data.
Data intelligence.
Data analytics.
Data granularity.
What are the two different categories for data type?
Analytical and productive.
Transactional and productive.
Transactional and analytical.
Analytical and analysis.
What can compare two or more datasets to identify patterns and trends?
Comparative analysis.
Competitive monitoring.
Competitive analysis.
Data-driven decision management.
Which of the following represents the data analysis cycle?
Raw, cooked, source, set.
Compare, contrast, cost, concept.
Collect, analyze, communicate, visualize.
Fact, data, information, intelligence.
Which of the following is an approach to business governance that values decisions that can be backed up with verifiable data?
Competitive monitoring.
Source Data.
Comparative analysis.
Data-driven decision management.
What includes invoices, spreadsheets, time sheets, and transactions?
Source data.
Data map.
Data aggregation.
Competitive monitoring.
What is another name for raw data that has undergone processing?
Raw data.
Cooked data.
Source data.
Data map.
What is distributed computing?
Records classified and summarized transactional data.
Simply means unchangeable.
Is a type of distributed ledger, consisting of blocks of data.
Processes and manages algorithms across many machines in a computing environment.
What are the three advantages of using blockchain technology?
Digital trust
Immutability
All of these choices are correct.
Internet of things integration
What is a blockchain?
A type of distributed ledger, consisting of blocks of data.
A type of computer virus that spreads through emails.
A programming language used for web development.
A physical device used to store electricity.
Records classified and summarized transactional data. Fill in the blank: ____________
Records classified and summarized transactional data.
Records of future projections.
Records of company policies.
Records of employee attendance.
Fill in the blank: ____________
immutable
variable
temporary
mutable
Processes and manages algorithms across many machines in a computing environment. Fill in the blank: ____________
Distributed Computing
Single-threaded Processing
Local Computing
Sequential Execution
What is proof-of-work?
A way to validate transactions and achieve a distributed consensus.
A requirement to define an expensive computer calculation, also called mining, that needs to be performed in order to create a new group of trustless transactions (blocks) on the distributed ledger or blockchain.
All of these choices are correct.
What is Bitcoin?
All of these choices are correct.
A requirement to define an expensive computer calculation, also called mining, that needs to be performed in order to create a new group of trustless transactions (blocks) on the distributed ledger or blockchain.
A type of digital currency in which a record of transactions is maintained, and new units of currency are generated by the computational solution of mathematical problems and which operates independently of a central bank.
Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?
Monthly budgets
Monthly staffing
Monthly plans
All of these choices are correct
Review the below key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions?
Structured decision
Artificial intelligence decision
Optimization analysis decision
Unstructured decision
Which of the following is considered an operational decision or structured decision?
Determining how many employees are out sick.
Setting long-term company goals.
Deciding to enter a new market.
Developing a new product line.
Which of the below key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?
Semi-structured decisions
Unstructured decisions
Structured decisions
All of these choices are correct
Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?
Strategic level
Managerial level
Owner level
Operational level
Where would you find the customers' customer in a typical supply chain?
Upstream
Downstream
Where would you find the manufacturer and distributor in a typical supply chain?
Downstream
In the middle
Upstream
Not in the supply chain
What can effective and efficient supply chain management systems enable an organization to accomplish?
Increase its supplier power
Increase the power of its buyers
Increase switching costs to increase the threat of substitute products or services
All of these choices are correct
Which of the following is not one of the five basic components of supply chain management?
Source
Analyze
Deliver
Plan
What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?
Bullwhip effect
Supply chain lag
Demand echo
Inventory shock
Which question below represents a CRM reporting technology example?
What is the total revenue by customer?
None of these choices are correct.
What customers are at risk of leaving?
Why did sales not meet forecasts?
Which question below represents a CRM predicting technology question?
What is the total revenue by customer?
None of these choices are correct.
Why did sales not meet forecasts?
What customers are at risk of leaving?
Which of the following operational CRM technologies does the marketing department typically use?
List generator, opportunity management, cross-selling and up-selling.
Contact center, cross-selling and up-selling, web-based self-service.
List generator, campaign management, cross-selling and up-selling.
Contact center, web-based self-service, call scripting.
Fill in the blank: ______ are typically used by the marketing department as an operational CRM technology.
List generators
Data warehouses
Call scripting tools
Sales forecasting systems
What compiles customer information from a variety of sources and segments the information for different marketing campaigns?
Up-selling
List generator
Cross-selling
Sales opportunity
What is McDonald's performing when it asks its customers if they would like to super-size their meals?
Cross-selling
Uplift modeling
Down-selling
Up-selling
Enterprise resource planning (ERP) is:
A software system that integrates various business processes and functions into a single unified system.
A type of hardware used for data storage in enterprises.
A marketing strategy for promoting products in large organizations.
A financial tool used exclusively for budgeting in companies.
What is the keyword in ERP?
Intelligence
Resource
Business
Enterprise
Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
CRM
Accounting
Human resources
Sales
Accounting and finance components perform which of the following activities?
Recording transactions, managing budgets, and financial reporting
Designing marketing campaigns
Developing software applications
Managing employee recruitment
Which activities do human resource components perform?
None of these choices are correct.
Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
What is HTML 5?
Current version of HTML that delivers everything from animation to graphics and music to movies.
An international community that develops open standards to ensure the long-term growth of the Web.
What is the Internet Corporation for Assigned Names and Numbers?
Delivers everything from animation to graphics and music to movies.
All of these choices are correct.
The Internet protocol Web browsers use to request and display Web pages using universal resource locators.
A nonprofit organization that has assumed the responsibility for Internet Protocol (IP) address space allocation, protocol parameter assignment, and domain name system management.
Which of the following is a type of Web browser?
Microsoft word and excel.
All of these choices are correct.
Facebook and YouTube.
Internet Explorer and Mozilla Firefox.
Many social media sites today allow you to customize your Web address, for example, www.facebook.com/Womenwithdrive. What is an alternate name for a Web address such as www.apple.com?
Universal resource locator
Web browser
Digital bookmark
Internet bookmark
What links documents, allowing users to move from one to another simply by clicking on a hot spot or link?
Digital Darwinism
Universal resource locator
Hypertext transport protocol
Web browser
What are the three primary models that a B2C can use to operate?
Click-and-mortar
Brick-and-mortar
Pure play
Which type of e-business model is Barnes & Noble using?
Pure-play
Brick-and-mortar
Virtual
Click-and-mortar
What is a plan that details how a company creates, delivers, and generates revenues on the Internet?
Ebusiness model
Ecommerce model
Ecommerce
Ebusiness
Which of the following represents a brick-and-mortar business?
Amazon
The Gap
McDonalds
For the past 20 years, Perry has been an owner of several Coldwell Banker Real Estate franchises. To increase business Perry spends a great deal of money marketing and advertising his businesses online. Perry decides he would like to move beyond just marketing and create an actual ebusiness that acts like a search engine but only focuses on the real estate industry. The main revenue source for this Perry's ebusiness will be a charge of $50 a month for each property that is listed on the website. What is the primary revenue model for Perry's new business?
License fees
Advertising fees
None of these choices are correct.
Subscription fees
