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WorksheetsChap 1 Property Management System Quiz
Total questions: 25
Worksheet time: 13mins
What is the primary purpose of a Property Management System (PMS)?
To design the hotel lobby
To manage daily hotel operations
To hire hotel employees
To create hotel advertisements
PMS is often called the “central nervous system” of the hotel because:
It controls the hotel’s electricity
All operations and departments are connected to it
It decorates the lobby
It manages only housekeeping tasks
Which of the following is not a function of PMS?
Check-in and check-out processing
Updating room status
Guest billing
Preparing meals
What is one major benefit of PMS for guests?
More expensive room rates
Faster and smoother check-in
More paperwork
Manual payment processing
Which benefit of PMS helps reduce human mistakes?
Real-time reports
Automated processes
Lobby decorations
Marketing promotions
PMS helps hotel managers by:
Playing background music
Providing real-time data for decision-making
Designing uniforms
Hiring staff
A small hotel with a limited budget should choose which type of PMS?
On-premise PMS
Cloud-based PMS
Mechanical PMS
Offline-only PMS
Integration is important in a PMS because it allows the system to:
Change the hotel’s wall color
Connect with OTAs, POS, and door-lock systems
Turn off the lights
Control air-conditioning
Before purchasing a PMS, managers should ask:
Does this PMS match the lobby paint?
Does it solve operational problems and meet hotel needs?
Does it play music?
Can it replace the GM?
Which hardware is essential for verifying guest identity?
Speaker
ID Scanner
Vacuum cleaner
Microwave oven
A PMS workstation where check-in and check-out are processed is found at:
Sales office
Housekeeping
Front Office
Engineering
Which workstation is responsible for updating room conditions such as “Clean” or “Dirty”?
F&B Workstation
Accounting Workstation
Housekeeping Workstation
Management Dashboard
The restaurant POS sends charges directly to the guest’s folio, which is handled by which workstation?
Front Office
Sales and Marketing
Engineering
Security
Night audit reports are prepared using which PMS workstation?
Housekeeping
Accounting
Sales
Kitchen
Which PMS feature helps increase hotel revenue during peak seasons?
Lobby background music
Dynamic rate management
Room make-up service
Laundry service
Which of the following is NOT a hardware requirement for PMS?
Printers
High-speed internet
POS terminals
Flower arrangements
The aesthetic placement of PMS hardware is important because:
It influences the hotel’s professional image
It improves the chef’s cooking
It reduces electricity consumption
It automatically decorates the lobby
What happens when the internet becomes slow on a cloud-based PMS?
The PMS works faster
The hotel check-in process may be delayed
The hotel lobby gets colder
Food service becomes unavailable
The following are reasons to consider when selecting a PMS except:
User-friendliness
Budget
Ability to integrate
Color of the computer
Which department benefits from real-time room status updates?
Kitchen
Front Office
Spa
Security
A PMS helps eliminate double bookings through:
Automated reservation updates
Physical logbooks
Guest complaints
Manual record keeping
A decision-maker’s question: “Is it scalable in the future?” refers to:
Food presentation
Ability to grow as the hotel expands
Design of the hotel room
Number of pillows per room
Which workstation manages group bookings and corporate accounts?
Sales & Marketing Workstation
Engineering Workstation
Housekeeping Workstation
Laundry Workstation
One of the biggest risks of choosing the wrong PMS is:
Lower hotel façade
Inaccurate billing and poor operations
Free laundry for guests
More hotel decorations
Which feature of cloud-based PMS makes it attractive to small hotels?
It requires expensive servers
It allows access anytime with internet
It has built-in cooking software
It removes the need for front desk staff
