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WorksheetsPOM Quiz #2 (QC Rep)
Total questions: 30
Worksheet time: 15mins
What is the POM’s first responsibility when starting the role?
Perform QC Rep duties to a high standard
Recruit subcontractors immediately
Support sales appointments
Manage painter schedules
Why must the POM master the QC Rep role before moving up?
It’s required for payroll approval
It builds credibility with sales
It’s the foundation before leadership tasks
Corporate requires 90 days in QC
Who is the ONLY person allowed to handle homeowner questions or changes?
Painting Operations Manager
QC Rep
Project Manager
Subcontractor crew lead
Why should the POM avoid homeowner and painter coordination?
It slows production
It causes liability issues
It robs the PM of clarity and creates conflict
It reduces review rates
What should the POM do if a homeowner pulls them into an issue?
Solve it on the spot
Call the painter directly
Pass it to the Project Manager
Ignore the homeowner
What is the POM’s correct job flow at each house?
Inspect, fix issues, talk to homeowner
Inspect, submit form, leave
Inspect, coach painters, leave
Inspect, call PM on-site
How long should a QC visit typically take?
10–15 minutes
20–30 minutes
45–60 minutes
As long as needed
What should NEVER happen during a QC visit?
Friendly homeowner interaction
Complete documentation
Problem-solving or long conversations
Photo documentation
Where should all QC findings be documented?
Text messages to PM
Notes app
GoCanvas forms
Email summaries
When must QC forms be submitted?
End of day
Within 24 hours
Before leaving the job
After PM review
What are the three types of QC inspections?
Setup, mid-job, close-out
Initial, daily check-in, final walkthrough
Pre-job, mid-job, post-job
Inspection, audit, warranty
How soon must the daily check-in form be completed after arrival?
Within 15 minutes
Within 30 minutes
Before lunch
By end of day
What should the QC Rep do during daily inspections?
Spot-check visible areas
Scan every surface top to bottom
Only inspect active work areas
Inspect homeowner concerns only
What happens if a QC Rep skips a question on a form?
Nothing, if photos are good
PM fills it in later
It creates a blind spot for the PM
It delays payment only
Why are GoCanvas forms critical to the PM?
For payroll tracking
They are the PM’s eyes on the project
They replace customer calls
They track painter hours
What must happen at every final walkthrough?
Painter meeting
Homeowner payment collection
5-star review and video request
Warranty scheduling
What should the QC Rep do after asking for a Google review?
Leave and follow up later
Wait while the homeowner leaves it
Email the link
Ask the PM to handle it
Why should the QC Rep never leave without the review?
Corporate policy
Homeowners won’t do it later
Payment depends on it
It speeds up closeout
If a homeowner lacks a Google account, what should the QC Rep do?
Skip the review
Call the PM
Help create one quickly
Send a follow-up email
What should a video testimonial include?
Painter names
Why they chose Panamera and what stood out
Pricing details
Lengthy project summary
What should the QC Rep say when a homeowner raises an issue?
“I’ll handle that for you.”
“I’ll tell the painters.”
“Let me pass that to your PM.”
“Email the office.”
Why must the PM remain the center of all communication?
They control payroll
They have schedules and full context
They are on-site daily
They manage sales
How should QC Reps interact with painters?
Give instructions and corrections
Coach them on-site
Report issues through GoCanvas
Ignore visible issues
What is the QC Rep’s role in quality control?
Fix painter mistakes
Be the first line of defense for quality
Approve painter work
Train homeowners
What should NEVER happen on a job site?
Painter questions
Minor touchups
Homeowner finding issues before QC
PM follow-ups
Which item must be inspected on every job?
Only active paint areas
Only trim and siding
Caulking, scraping, priming, masking, paint, cleanup
Just homeowner concerns
Which tool is required for all QC work?
Personal phone only
Laptop
iPad with GoCanvas
Paper checklist
What driving standard must QC Reps follow?
Fastest route
Personal preference
Assigned GPS route only
Painter directions
When is a QC Rep clocked out for the day?
Leaving the last job
Calling the PM
Submitting the final form
Returning to the office
What is the QC Rep role really about?
Walking houses
Protecting the brand and customer experience
Supporting painters
Reducing PM workload
