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WorksheetsCLA Certification Prep Questions
Total questions: 112
Worksheet time: 56mins
Name
Class
Date
1.
In logistics terms, the need for a particular product or component is driven by
a)
inventory
b)
supply
c)
trend data
d)
demand
2.
Which of the following is the most important cost productivity measure for logistics?
a)
efficiency
b)
accuracy of the order fulfilment
c)
customer satisfaction
d)
pick-task simplification
3.
The transportation of goods within a state is called
a)
intrastate commerce
b)
interstate commerce
c)
freight forwarding
d)
internal transport
4.
The main components of the supply chain that involve inventory storage and physical distribution of goods are referred to as
a)
production
b)
warehousing/material handling
c)
wholesale
d)
retailing
5.
Which of the following is a critical function of a warehousing and distribution center operation because errors that occur here typically continue throughout the material handling chain?
a)
stocking
b)
shipping
c)
order processing
d)
receiving
6.
Which of the following is NOT a form of inventories?
a)
finished goods
b)
work-in-process
c)
just-in-time goods
d)
raw goods
7.
Economic and global trends have steadily increased the impact of supply chain logistics on companies. Which of the following is TRUE of what is being asked of warehouses today?
a)
Receive and ship LESS international orders
b)
Use MORE time to process an order
c)
Execute LESS, but larger transactions
d)
Handle and store MORE items
8.
Which type of warehouse places the receiving dock at one end and follows a straight line to the loading dock?
a)
U-line warehouse
b)
linear warehouse
c)
cross-dock warehouse
d)
flush-dock warehouse
9.
Which of the following is NOT a key element of facility design in terms of logistics?
a)
Space
b)
Throughput
c)
Accessibility
d)
Cost of Material Handling Equipment
10.
Which of the following aims to guarantee safety and security, as well as boost profits for the United States, Canada, and Mexico?
a)
Container Security Initiative
b)
Advanced Manifest Regulations
c)
Free and Secure Trade (FAST)
d)
Customs-Trade Partnership Against Terrorism (C-TPAT)
11.
Unique physical characteristics, such as fingerprints, that are used for automatic recognition are called
a)
watch lists of known terrorists
b)
identity theft
c)
digitized scans
d)
biometrics
12.
Which of the following was the first major global supply chain security initiative?
a)
Advanced Manifest Regulations
b)
Customs-Trade Partnership Against Terrorism (C-TPAT)
c)
Free and Secure Trade (FAST)
d)
Container Security Initiative
13.
The area in the distribution center where received products are placed after unloading and before being placed in the storage rack is known as the _____ area.
a)
picking
b)
shipping
c)
storage
d)
staging
14.
What does AGV stand for?
a)
Auto Gas Vehicle
b)
Acquisition Gated Velocity
c)
Automated Guided Vehicle
d)
Acid Graded Viscosity
15.
In terms of materials, the supply chain is a network of connected facilities, transportation lanes, and information systems. Which of the following facilities stores materials for future use or temporarily stores materials that are passed on to transporters?
a)
Production Facility
b)
Transportation
c)
Warehouse/Distribution Center
d)
Raw Material Provider
16.
A substance or material that the U.S. Department of Transportation has determined is capable of posing an unreasonable risk to health, safety, and property when transported in commerce is a/an
a)
defect
b)
work-in-process
c)
HAZMAT
d)
finished good
17.
Protection and security of materials and information as they move through the supply chain is an important concern. Which of the following security measures allows one security guard or office to monitor multiple access points from a central location?
a)
Closed Circuit Television
b)
Lighting
c)
Alarm Systems
d)
Electric Gates
18.
Which of the following inspections involves checking for air, ground, or water pollution?
a)
Workplace Inspection
b)
Hazard Analysis
c)
Environmental Inspection
d)
Safety Inspection
19.
What is NOT used for AGV guidance system?
a)
laser guidance
b)
manual driven guidance
c)
inductive wire guidance
d)
magnet-gyro guidance
20.
Which of the following provides users with digital information visually overlaid onto their immediate surroundings?
a)
Additive Reality
b)
Artificial Reality
c)
Virtual Reality
d)
Augmented Reality
21.
Which of the following material handling equipment is a forklift truck that is equipped with pneumatic tires that allow for operation on rough areas without jostling the load?
a)
Overhead traveling crane
b)
Order picker
c)
Yard lift
d)
Vertical reciprocating conveyors
22.
Which of the following material handling equipment can be a portable or stationary device that lifts a platform to the height of the trailer or railcar deck to pick up the load?
a)
Side loader
b)
Scissor lift
c)
Overhead traveling crane
d)
Gantry
23.
Which of the following is NOT a key element of instructions using augmented reality?
a)
AR instructions can be delivered step-by-step in real time and in context.
b)
AR instructions can be viewed without shifting attention away from the workplace.
c)
AR instructions can be presented as any combination in simple 2D and complex 3D digital assets.
d)
AR instructions can only be viewed using 3D glasses projected onto printed material.
24.
Autonomous robots are commonly used for all of the following EXCEPT
a)
repetitive processes
b)
initiate substitution on an order
c)
accuracy of material handling operations
d)
high-volume operations
25.
Using an operating equipment checklist prior to using the equipment is an example of which type of maintenance?
a)
preventive maintenance
b)
corrective maintenance
c)
inventory maintenance
d)
predictive maintenance
26.
Which of the following is NOT allowed in the automated storage retrieval system (AS/RS)?
a)
stocking
b)
tubs
c)
robots
d)
material handler
27.
Which of the following material handling equipment may rely on the operator to provide the force needed to lift the load or push the equipment?
a)
pallet jacks
b)
Order picker
c)
Yard lift
d)
gantry
28.
What is the correct process to use when lifting personnel?
a)
use only specialized equipment to raise personnel to high work areas
b)
never transport personnel on forks
c)
do not carry passengers
d)
it is acceptable to transport personnel on forks as long as the forks are in the lowest position
29.
Conveyor systems can be stopped by
a)
manually blocking the light sensor
b)
pressing the emergency stop button
c)
manually separating the belt from the motor
d)
unplugging at the main outlet
30.
Forklifts are designed for handling loads. What is an unsafe approach to handling loads?
a)
Distribute the heaviest part near the back wheels.
b)
Know the rated capacity of the forklift.
c)
Center the load.
d)
Handle only stable, arranged loads.
31.
Lift trucks must display a warning plate and decal that includes wording such as
a)
look out
b)
serious
c)
caution
d)
hands off
32.
Bracing or blocking used to prevent a vehicle from moving is called a
a)
counter balance
b)
nose load
c)
center load
d)
chock
33.
What machine operates in an aisle between two storage rack structures storing and retrieving loads?
a)
shuttle cars
b)
Automated Storage and Retrieval System (AS/RS)
c)
Automated Guided Vehicle (AGV)
d)
conveyor systems
34.
Which test is used to measure stability of product packaging?
a)
shipment damage prevention test
b)
caliper
c)
micrometer
d)
visual test
35.
Repairing a broken valve on a piece of equipment is an example of which type of maintenance?
a)
corrective maintenance
b)
preventive maintenance
c)
inventory maintenance
d)
predictive maintenance
36.
Who would normally remove a lock-out/tag-out?
a)
the person who put on the device
b)
whoever has the key that will fit the device
c)
maintenance technician
d)
manager/supervisor
37.
Safety within supply chain logistics facilities depends upon workers knowing fire-extinguisher locations, types, and uses. A Class A fire includes what type of flammable material?
a)
electrical cords, switches, wiring
b)
combustible vegetable or animal fats and oils
c)
wood, paper, cloth, plastic
d)
grease, oil, chemicals
38.
The toxicity of a chemical may be found from ____ guidelines.
a)
DOT
b)
SDS
c)
Red Cross
d)
FEMA
39.
Which of the following government agencies holds the primary responsibility for transportation safety regulation?
a)
Environmental Protection Agency (EPA)
b)
U.S. Department of Transportation (USDOT)
c)
Federal Aviation Administration (FAA)
d)
Occupational Safety and Health Administration (OSHA)
40.
Supply chain logistics facilities must comply with OSHA to meet the minimum
a)
supply chain logistics facility guidelines
b)
professional organization regulations
c)
safety guidelines
d)
state regulations
41.
Supply chain logistics must use at a minimum which set of safety guidelines?
a)
the supply chain logistics facility guidelines
b)
OSHA
c)
professional organizations
d)
state regulations
42.
Which of the following is the best reason for practicing safety at the worksite?
a)
reduce insurance premiums
b)
reduce personal injury
c)
manager anger
d)
produce more product
43.
When a group of employees is performing work on the same piece of equipment, who should lock-out/tag-out that equipment?
a)
each employee
b)
plant manager
c)
supervisor
d)
group leader
44.
What federal agency requires employers to perform hazard assessment of a workplace to determine if employees should wear Personal Protective Equipment (PPE)?
a)
Occupational Safety and Health Administration (OSHA)
b)
U.S. Customs and Border Protection
c)
Bureau of Labor and Statistics (BLS)
d)
U.S. Department of Transportation (USDOT)
45.
When an industrial battery is being charged, the water solution inside the cells
a)
disappears
b)
expands
c)
freezes
d)
shrinks
46.
Four characteristics of hazardous materials are
a)
flammable, stable, corrosive, and acidic
b)
corrosive, unstable, toxic, and active
c)
flammable, corrosive, toxic, and reactive
d)
flammable, unstable, volatile, and corrosive
47.
Which of the following may NOT lead to musculoskeletal disorders over time?
a)
forceful exertions
b)
awkward positions (such as bending or twisting)
c)
repetitive motions
d)
stretching
48.
Which of the following government agencies studies the causes of workplace injuries and illnesses and develops ways to help control hazards?
a)
Occupational Safety and Health Administration (OSHA)
b)
The National Institute for Occupational Safety and Health (NIOSH)
c)
The Food and Drug Administration (FDA)
d)
Environmental Protection Agency (EPA)
49.
Which of the following is NOT one of the top three causes of injuries in a workplace?
a)
poor lifting techniques
b)
slips and falls
c)
electrocution
d)
improper PPE
50.
Companies use color-coded signs and markings to communicate safety information in the workplace. Which of the following "danger" colors refers to hazardous equipment?
a)
yellow
b)
white
c)
red
d)
blue
51.
When charging an industrial battery, the area should be well ventilated and smokefree because
a)
charging batteries emit hydrogen gas which may ignite
b)
batteries that are charging leak
c)
smoke can cause the battery to not charge
d)
the person charging the battery needs to be protected
52.
When working around automated machines, the technician should do all of the following EXCEPT
a)
tie long hair back
b)
remove jewelry
c)
wear loose fitting clothing
d)
wear steel toed shoes
53.
The proper method for lifting is to
a)
keep the feet together and lift using arm and back muscles
b)
keep the back straight, spread the feet comfortably, and lift using leg muscles
c)
arch the back, keep the knees straight, and lift using back muscles
d)
place one knee on the floor and raise the item while standing up
54.
Which of the following items should include SDS sheet on the packaging?
a)
books or magazines
b)
heavy duty degreaser
c)
reams of paper
d)
brooms and brushes
55.
Adjustments in follow-up with product quality checks are necessary in a/an ____ non-conformity.
a)
product, process, and system
b)
maintenance
c)
accounting
d)
ISO audit
56.
What is th first step a technician should do when they have a quality recommendation?
a)
monitor the progress of the recommendation
b)
clearly identify the issue being solved by the recommendation
c)
select the best recommendation
d)
implement the recommendation
57.
Data analytics is used in all of the following EXCEPT
a)
Warehouse Management Systems (WMS)
b)
audits
c)
quality control
d)
individual communication skills
58.
One of the most important reasons for a checklist in an "in-process" audit is to
a)
obtain relatively uniform results
b)
minimize the time required to complete the audit
c)
ensure that the auditor is qualified
d)
notify the audited function prior to the audit
59.
The purpose of a quality audit program is to
a)
catch defects missed by inspection
b)
provide a spy system for management
c)
provide a super control system
d)
ensure that procedures and processes are followed
60.
Of the four questions answered on a Corrective Action Report, which answer is used to determine if a corrective action has taken place?
a)
Who was responsible for the problem?
b)
What were the results?
c)
Why did it occur?
d)
What was the problem?
61.
Multiple people sign off on Corrective Action Reports in order to ensure
a)
maintenance has been informed
b)
that the work is completed
c)
disposition of materials
d)
that the information is accurate
62.
Cause and Effect diagrams help during the ____ phase of the Plan-Do-Check-Act (PDCA) cycle.
a)
acting
b)
doing
c)
checking
d)
planning
63.
Who benefits from tracking, communicating, and correcting defect trends?
a)
operators
b)
customers
c)
management
d)
everyone
64.
Data analytics is typically used in all of the following EXCEPT
a)
communication skills
b)
inventory management
c)
performance indicator
d)
maintenance
65.
The data collected from quality checks is shared with
a)
everyone involved
b)
the customer
c)
Engineering
d)
the Quality Department
66.
The PDCA Cycle is a simple process for implementing continuous improvement changes in four steps. What are the four steps?
a)
Plan, Develop, Collect, Act
b)
Process, Develop, Continue, Act
c)
Practice, Demonstrate, Check, Act
d)
Plan, Do, Check, Act
67.
What are two basic types of logistics equipment maintenance?
a)
preventative and repair
b)
corrective and preventative
c)
corrective and prohibitive
d)
prohibitive and repair
68.
Which of the following can be used for analyzing output of work processes?
a)
a calculator
b)
bill of materials
c)
control charts
d)
shipment schedules
69.
The customer service department receives a call from a preferred customer who placed a rush order 15 days ago and has not received it. What is the most appropriate course of action?
a)
Encourage the customer to reorder.
b)
Research the problem and call the customer by the end of the week.
c)
Apologize to the customer and suggest that the customer trace the order.
d)
Select the order and arrange for next day delivery.
70.
Customer service calls can best indicate product concerns with specific products if
a)
opinions are obtained from customer service staff
b)
there is a random selection of incoming calls in customer service
c)
quality assurance establishes a database to track all contact points with all customers
d)
information is collected
71.
If an order is not clear, the logistics worker should
a)
process the order
b)
adjust the order to what you deem is the most appropriate
c)
ask the customer questions before processing the order
d)
refuse to fulfill the order
72.
Which of the following is an important feature of emails or memos from managers to their teams?
a)
stating the intended purpose right away
b)
stating the team's successes
c)
including as many details as possible
d)
including definitions of technical terms
73.
For proper customer relations, it is important to always
a)
listen to the customer
b)
explain company policy
c)
disagree with the customer
d)
agree with the customer
74.
Which of the following is an effective communication strategy?
a)
speaking too quickly
b)
failing to listen to instructions
c)
entering the wrong delivery date
d)
feedback loop
75.
Which of the following would be considered exemplary customer service?
a)
Make the customer wait for at least two days before returning the call.
b)
Return the call promptly, no later than the next business day.
c)
Keep the customer on hold with advertising updates.
d)
Put the customer on hold for two hours with gentle music playing.
76.
In a noisy cafeteria, to be a good listener, a person must remove barriers to listening by
a)
filling in with a word or two when there is a pause
b)
temporarily suspending all unrelated thoughts
c)
predicting what the other person is thinking
d)
pretending to listen, even if it is impossible
77.
Good customer relations include
a)
never admitting that there may be a mistake
b)
avoiding customers when they want to discuss a problem
c)
controlling one's temper and remaining calm when in a heated situation
d)
telling the customer the day-to-day problems encountered at work
78.
Which type of communication includes contact with customer, vendors, suppliers, transporters, government, or any other group outside the company?
a)
International
b)
External
c)
Overt
d)
Electronic
79.
Looking at key headings and highlighted material is an example of which of the following reading guidelines?
a)
editing the document
b)
visualizing the material
c)
questioning the material
d)
previewing the document
80.
A major objective of customer service includes
a)
decreasing product quality
b)
improving customer satisfaction
c)
listening to customers complain
d)
avoiding expansion into alternative markets
81.
Speaking to your coworker in industry jargon versus using less jargon when speaking to customers is an example of which of the following speaking guidelines?
a)
checking for understanding
b)
using appropriate tone
c)
speaking clearly
d)
considering your audience
82.
Which of the following is NOT an advantage of remote learning?
a)
Remote learning allows students to work at their own personalized space.
b)
Remote learning reduces social interaction.
c)
Visual learners benefit from remote learning.
d)
Remote learning makes education flexible.
83.
Which of the following problem-solving steps should be done first?
a)
generate alternative solutions
b)
define the problem
c)
analyze the problem
d)
test the solutions
84.
Which of the following characteristics of High Performance Teams prevents confusion about who is doing what?
a)
feedback
b)
training
c)
respect
d)
role and responsibility clarity
85.
An employee releasing confidential information to non-employees is
a)
bad manners
b)
appropriate if they promise not to do it again
c)
acceptable if it is a family member
d)
a violation of a company policy
86.
When problem solving, which step involves creating a schedule and assigning tasks?
a)
analyzing the problem
b)
monitoring progress
c)
implementing the solution
d)
brainstorming
87.
The best tool to perform a cycle count using the UPC label or similar labels is
a)
hand held bar code scanner
b)
material handling equipment mounted data terminal
c)
physical inventory tags
d)
wedge counter
88.
What type of team focuses on a single major issue of concern within a given process?
a)
project team
b)
cross-functional team
c)
maintenance team
d)
work team
89.
Inappropriate workplace conduct includes all of the following EXCEPT
a)
gossiping and spreading rumors
b)
immoral conduct
c)
gambling
d)
selling candy to co-workers
90.
Which of the following is unethical behavior for a salesperson?
a)
reasonably negotiating a price with the customer who does not wish to pay the "list price"
b)
finding out what types if products the customer likes so you can show the things they will be more likely to buy
c)
emphasizing only the best feature of a product during the sales presentation
d)
telling a customer that the low-price item they want is unavailable so they will have to buy a more expensive product
91.
Effective teams set SMART goals. Which element of the SMART goal-setting process calls for making sure that the team's goal is related to the company's overall business goals?
a)
Achievable
b)
Relevant
c)
Specific
d)
Measurable
92.
A productive, profitable, and globally-competitive company requires a frontline workforce with the current skills and knowledge needed for continuous improvement. Which of the following characteristics of a high-performance team is critical in ensuring workers have current knowledge and skills?
a)
role and responsibility clarity
b)
training
c)
feedback
d)
respect
93.
Effective teams set SMART goals. Which element of the SMART goal-setting process is the following statement satisfying "Reduce the number of work-related back injuries within two years."
a)
Achievable
b)
Specific
c)
Measurable
d)
Time-Based
94.
When problem solving, which step involves determining why the problem is occurring?
a)
implementing the solution
b)
monitoring progress
c)
analyze the problem
d)
reporting issues to management
95.
Workers who participate in teams experience all of the following EXCEPT
a)
improved self-esteem
b)
feeling of connectedness
c)
greater job satisfaction
d)
decreased productivity
96.
A small company has a contract to conduct a project. The three employees assigned to a new project are making too many mistakes because they have never worked on a project like this before. One of these employees has scheduled vacation next week, and Dave himself will be gone because of his son's wedding. What is the problem that Dave needs to address?
a)
son's wedding
b)
employee inexperience
c)
employee vacation
d)
employee morale
97.
Which of the following is NOT an advantage of implementing Artificial Intelligence (AI) in logistics?
a)
facilitate more rapid decision making
b)
reduce material handling costs
c)
increase product creativity
d)
decrease wait time
98.
For a WMS to determine where to stock and pick, what item is NOT necessary?
a)
order information
b)
quantity
c)
buyer
d)
location
99.
Which wireless network technology has the greater bandwidth and can handle more connected devices than previous networks?
a)
6G technology
b)
LTE
c)
4G LTE network technology
d)
5G technology
100.
What does RFID stand for?
a)
radio frequency identification
b)
radio frequency interpretation diameter
c)
radar frequency indicator determination
d)
radiation fundamentals inner distance
101.
What is the most common application for voice technology in warehouse management?
a)
assembly lines
b)
order picking
c)
shipping
d)
traffic control
102.
Voice technology uses speech recognition and synthesis to allow workers to
a)
learn a new language
b)
transfer data electronically
c)
use it as an intercom system
d)
communicate with the warehouse management system (WMS)
103.
Which of the following groups within a warehouse/distribution center does NOT have access to a wider range of computer programs, including the internet?
a)
shipping and receiving clerks
b)
inventory control department
c)
waste management
d)
warehouse supervisors
104.
Which technology uses infrared or laser scanners to read Universal Product Code (UPC) labels?
a)
Magnetic Stripes
b)
Radio Frequency Identification (RFID)
c)
Bar Codes
d)
Optical Character Recognition (OCR)
105.
What is NOT a key function of a Warehouse Management System (WMS)?
a)
directed putaway
b)
directed picking
c)
directed replenishment
d)
directed inspection
106.
An RFID system would always include a/an
a)
bar code label
b)
conveyor
c)
package size limitation
d)
antenna
107.
Which technology provides logistics companies the ability for real-time, in-transit tracking of products?
a)
radio frequency identification (RFID)
b)
Magnetic Stripes
c)
Bar Codes
d)
Optical Character Recognition (OCR)
108.
Which of the following has a user name and a domain name in the format?
a)
word processor
b)
email
c)
the internet
d)
cookies
109.
Spreadsheets are used by logistics workers in all of the following ways EXCEPT to
a)
transport goods
b)
show inventory status
c)
identify transport modes
d)
analyze operations
110.
The Industrial Internet of Things (IIOT) enables all of the following EXCEPT
a)
quality
b)
precision
c)
teamwork
d)
speed and reliability
111.
Who can use Electronic Data Interchange (EDI)?
a)
only the military
b)
only international companies
c)
any company that buys or sells goods or services
d)
only the government
112.
Which one of these software programs is used for real-time vehicle tracking, vehicle load and route optimization, load cost estimation, and order batching?
a)
Warehouse Management Systems (WMS)
b)
Customer Relations Management System (CRM)
c)
Transportation Management System (TMS)
d)
Spreadsheet Software (SS)
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