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WorksheetsFall, 2025 Final Exam: IT Troubleshooting
Total questions: 20
Worksheet time: 10mins
What is one characteristic of a high-performing team as defined in the curriculum?
Teams avoid setting clear expectations.
Teams have clear goals and work collaboratively to achieve them.
Teams prioritize individual success over group success.
Teams discourage proactive communication.
Which of the following best describes the purpose of a troubleshooting checklist in hardware repair?
To speed up the process by skipping unnecessary steps
To ensure all repair steps are followed systematically
To allow repairs to be done in any order
To avoid documenting the repair process
What is one of the ways an empowered team builds confidence in students?
By providing systematic maintenance
By lowering operational costs
By fostering a sense of ownership and empowerment
By offering on-campus technical support
The 'Building an Effective Team' guide defines 'Conflict Management' as:
A struggle or disagreement between people with opposing needs.
The identification with another's situation, feelings, and motives.
A group of people working together towards a common goal.
The process of recognizing and handling conflict in an organized, professional manner.
When replacing the LCD cover on the C732/732T, how must the wireless LAN antennas be reconnected?
The black antenna connects to the MAIN pin and the white antenna connects to the AUX pin.
The black MAIN antenna to the white arrow and the white AUX antenna to the black arrow.
Connect either antenna to either pin as long as they are secure.
The white MAIN antenna to the white arrow and the black AUX antenna to the black arrow.
What happens if a member of the Tech Team receives 3 warnings in one area or 6 warnings overall?
They will receive a promotion
They will no longer be a part of the Tech Team
They will be given a bonus
They will receive additional training
Why is it important to use a plastic pry tool instead of a metal screwdriver during hardware repairs?
To make the device heavier
To prevent scratching or damaging device components
To speed up the repair process
To avoid using any tools
Which action best demonstrates professionalism in a tech team setting?
Focusing only on personal tasks
Ignoring team communication
Arriving late to meetings
Consistently following troubleshooting procedures
What is the first step in the Drop-Off Process for a damaged Chromebook?
Submit the device to Room 404.
Log the drop-off in the official repair log.
Add a sticky note describing the issue.
Place the device in the 'Damaged Chromebooks' bin.
What type of logs are used to provide a complete record of every device's journey?
Physical and digital logs.
Only physical logs.
Only digital logs.
Verbal logs.
Which of the following actions best supports team collaboration during a repair project?
Working independently without updates
Sharing progress and challenges with the team
Focusing only on personal assignments
Ignoring feedback from teammates
What ensures precision and quality control in advanced hardware repair?
A step-by-step professional checklist.
Random inspections of devices.
Automated repair systems.
Basic user manuals.
If both Mrs. Miller and Mrs. Dawson are absent and Mrs. Dawson's door is closed, what is the correct procedure for a student to be marked present?
Enter through Mr. Thames's door, go the the AV room, and complete the form.
Log in to Google Classroom to see the assignment for the day.
Enter the room through the open door and wait for the sub to take attendance.
Stay in Mr.s. Dawson's room if she is present.
Which of the following is a step in proactive fleet management according to the diagram?
Ignoring missing Chromebooks
Leaving wires hanging down
Wiping down the Chromebooks
Skipping the roster check
Which tool is recommended for separating the front bezel without causing damage during the LCD cover replacement process?
Metal screwdriver
Plastic pry tool
Hammer
Wire cutter
When replacing the C732/732T mainboard, what critical component must be transferred from the old mainboard to the new one to prevent the device from overheating?
The wireless LAN card
The left hinge
The thermal pad
Kapton tape
According to the 'JHS & NGC Chromebook Cart Cleaning Procedures', what is the proper action if a Chromebook cart is missing its roster and signout sheet?
Ignore the missing paperwork as it is the teacher's responsibility.
Add the missing documents or speak with the teacher about creating them.
Note the missing items on the cleaning log and continue working.
Report the missing documents to Wayne Thaymes in the AV room.
Which step should be taken before disconnecting any cables during a Chromebook hardware repair?
Remove the battery
Label each cable
Power on the device
Clean the device exterior
What is the consequence of failing to check the thermal pad during the mainboard replacement process?
The device may not power on
The device may overheat
The device may lose wireless connectivity
The device may display a blue screen error
How do students in high-performing teams manage conflicts?
By ignoring signs of conflict.
By using techniques like empathetic listening to find resolution.
By avoiding communication with team members.
By prioritizing individual opinions over team harmony.
