Who can’t you write a business letter to?

what is one reason you can write a business letter?

Which of the following is an appropriate closing phrase for a business letter?

Identify the type of business letter

Dear Sir/Madam, I am writing to enquire about your advertisement in the September issue of Favourite Pets magazine. I am interested in dog obedience classes but I would be grateful if you could send me further details. Firstly, I would like to know what breeds of dogs are accepted for the classes and whether the dog must be a certain age in order to take part. I have a six-month-old male cocker spaniel which I am anxious to train. He is very excitable and especially needs to learn how to walk without pulling on his lead. I also require information on the cost of the course and type of payment. I wonder if it is possible to pay for it in instalments. Another matter I need information on is the date when the course will commence and how long it is likely to last. I look forward to receiving details about the dog obedience classes. Thank you in advance for your help. Yours faithfully, Kristen Miller

I’ll see if Mr. Watson is available.

I’ll put you ____ to the Sales Department.

Oh, dear. I think I’ve _____ the wrong number.

I’m _____ Miss Johnson’s in a meeting.

Would you like me to fix up an _______for you?

Don’t make jokes on the phone as you may be_________

You should always speak to customers _____.

Who’s calling?

A: Air Buzz Company. _________?

B: I would like to talk to Mr. Rijal, please.

A: One moment, please. I will put you through to Mr. Rijal.

A: I’d like to speak to Mr. Ryan, please.

B: Hold on. I will get him.

The underlined word has the same meaning with….

A: Can I speak to Mr. Vian?

B: I’m sorry. _______.

59. “_______ Mr. Smith and thank you for calling”.

Can you ... a moment please? I'm getting another call now in my phone.

What do you say when you cannot hear the person on the other line?

What does not need to be a consideration before you make a phone call?

Which one is NOT asking for the purpose of the call?

If your business call to someone will be unexpected, what should you do?

It is said you should make business calls during the time of day most people are freshest to receive them. When is this? It is said you should make business calls during the time of day most people are freshest to receive them. When is this?

What is not an active listening word that will let your party know you are listening while on a business phone call?

What shouldn't you do before you start the phone calls?

Good morning, AFR International, how may I help you?

May I ask who's calling?

Which phrase is inappropriate in asking for repetition

Choose reason of cross cultural misunderstanding

Choose an inappropriate phrase to end the phone call

examples of oral communication 

written communication includes

the most important part of the letter is

normal salutation in chairman’s speech will be

telephonic conversation is a 

the inside address should be written 

gestures is an example of 

81. ___ communication is the most popular means of transmitting messages

on the ____ it is possible to get immediate feedback

appropriate salutation for an application is

the letter of acknowledgement 

business letters must possess the quality of

86. _____ can be denied at any time