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WorksheetsQuestions: Policies
Total questions: 18
Worksheet time: 9mins
How do we ensure our technology investments are directly supporting the new market expansion goals for the next three years?
Create a clear strategy and project roadmap that links each investment to the market expansion goals
Choose the cheapest tools to save money first
Delay all projects until the goals are met
Invest only in existing systems and avoid anything new
We keep implementing similar solutions in different departments, leading to unnecessary costs and integration headaches. Which problem is being described?
Duplicate systems across departments causing extra cost and complexity
A single standard platform used by everyone
A vendor outage that affects all teams
A lack of user training on one tool
The project to launch the new customer portal is significantly over budget and the go-live date has been delayed twice. Which project risk is this mainly showing?
Cost overrun and schedule slippage
A security breach was discovered
Scope is perfectly fixed and stable
Exceptionally high team morale
Who needs to approve the request to upgrade the database software in the production environment this weekend? What process should be followed?
A defined change approval process with authorized approvers
Any developer can proceed without approval
The finance department should decide
No approval is needed after business hours
The finance system was down for four hours yesterday, preventing the team from closing the monthly books. What was the main impact?
Operational downtime delaying critical processes
Improved reporting accuracy
A successful capacity test with no effect
Planned maintenance with no user impact
Our vendor's contract is up for renewal, but we have no data on whether they are meeting their promised response times. What is the issue?
Lack of performance metrics and SLA monitoring
We need more marketing campaigns
Software incompatibility has been proven
The vendor has exceeded all promises
A developer deployed a quick fix directly to the live website, which then caused a failure in the payment gateway. Which control was missing?
Change management and proper testing
Increased advertising for the website
More user surveys before release
A new company logo
The business is complaining that the new application is too slow whenever more than 50 users are logged in at once. Which area should be investigated first?
Capacity planning and performance testing
The color scheme of the app
New keyboards for the office
The office location
Should we build the new analytics capability in-house, or procure it as a cloud service from a specialist provider? What kind of decision is this?
A build-versus-buy analysis
A password reset procedure
An office seating chart decision
A disaster recovery drill
There is no formal process for deciding which IT projects get funding each year; it often depends on who shouts the loudest. What practice is needed?
Project portfolio prioritization and governance
Random selection of projects
First-come, first-served approvals
Fundraising bake sales for projects
The marketing team just bought a software subscription without consulting IT, and now they need help connecting it to our CRM. What is this situation called?
Shadow IT leading to an integration challenge
Successful enterprise standardization
A hardware failure in the data center
A network-wide outage
We have three different tools for video conferencing, which increases support costs and creates confusion for users. What is the best corrective action?
Consolidate to a single standard video tool
Add a fourth tool to give more choices
Stop all training to save time
Disable video across the company
We don't have a clear picture of all the IT projects currently underway or their combined resource needs. What is missing?
A centralized project portfolio with resource tracking
Extra office space for the team
Mandatory uniforms for staff
A company pet policy
Is resetting a user's password considered a standard procedure, or does it need a formal change request? How should this be classified?
Treat it as a standard change with pre-approval and documented steps
Require an emergency change for every reset
Disallow all password resets to avoid risk
Escalate every reset to the CEO for approval
If our primary data center floods, how long can the business operate without the order management system? What concept does this measure?
Recovery Time Objective (RTO)
Net Promoter Score (NPS)
Budget variance percentage
Print queue length
Departments are signing up for cloud services using corporate credit cards, creating potential security and compliance risks. Which risk area is this?
Uncontrolled cloud adoption and governance gaps
Improved compliance by default
Companywide decommissioning of all apps
Mandatory office attendance
There is confusion about whether IT is responsible for the performance of the application itself or just the infrastructure it runs on. What needs clarification?
Roles and responsibilities for service ownership
The office holiday schedule
Coffee machine rules for the break room
Only the travel policy
We lack a standard set of approved technologies, so project teams choose whatever they are most familiar with. What is the remedy?
Create and publish a technology standards catalog
Let each team choose freely without guidance
Buy every option to compare them all
Postpone all projects indefinitely
