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WorksheetsMock Test 180/600
Total questions: 180
Worksheet time: 2hrs 30mins
A project manager has recently been assigned to a new project. When the project manager first meets the project team, the team tells the project manager that all of the management plans and documents for the project are missing. What should the project manager do?
Ask the stakeholders to develop all of the project artifacts so the project team can continue their scheduled activities.
Create the project management plans with the project team and share the documents with the stakeholders.
Continue working on scheduled tasks to avoid delaying the project and leave the development of project artifacts for later.
Adapt the project management plans and documents from previous executed projects in order to save time.
A company just started managing a project using an agile approach. Due to this change, the general manager is worried about the scope definition process for upcoming projects. What should the project manager do to ensure the project scope is completely defined?
Ask the general manager to review every requirement to ensure all projects will deliver the requested products
Ask for a budget increase to implement a double-check process to ensure every business need is included in the requirements
Help sponsors and stakeholders craft the product vision, and bring the team and product owner together to clarify expectations
Meet with the general manager and convince them to return to using predictive approaches to avoid any risk
A project manager has recently been assigned to a new project. When the project manager first meets the project team, the team tells the project manager that all of the management plans and documents for the project are missing. What should the project manager do?
Ask the stakeholders to develop all of the project artifacts so the project team can continue their scheduled activities.
Create the project management plans with the project team and share the documents with the stakeholders.
Continue working on scheduled tasks to avoid delaying the project and leave the development of project artifacts for later.
Adapt the project management plans and documents from previous executed projects in order to save time.
After establishing a cost baseline and the appropriate cost management plan for a complex hybrid project, the project is still being challenged with cases of budgetary variations. What should the project manager do?
Track budget variations and work with the key stakeholders to adjust as necessary.
Approve budget variations upon request only when the cost performance index (CPI) is above 1.
Reject budget variations upon request to discourage the waste of money on the project.
Approve budget variations upon request to encourage rapid delivery of some components.
Travel restrictions are suddenly imposed during a project's execution. The team members reside in different geographic locations. What should the project manager do next to address this issue?
Halt all processes until procurement and implementation of solutions are completed.
Place a hold on activities until the team can resume the work on-site.
Ask the team members to proceed independently while examining needs and alternatives.
Obtain and implement the sponsor's recommendations for a solution.
A project manager is working on a global project and realizes that one team member is not performing as expected. The project manager meets with the team member to find out what is causing this low performance. The project manager discovers the team member is experiencing conflict and feels uncomfortable with the team. The team member then asks to be moved to another project. What should the project manager do?
Request human resources (HR) to help.
Move the team member to another project.
Confront the issue with the rest of the team directly.
Ask other team members to be more welcoming.
A project manager was just assigned to an ongoing project. According to the project's status, all the increments produced passed the acceptance criteria. During the last meeting with the project sponsor, the prototype is far from the sponsor's original expectations. What should the project manager do first?
Cancel the ongoing project and start a new one.
Invite the sponsor to the retrospective meeting so they can clarify expectations.
Add additional sprints to modify the deliverables with the new information.
Complete the project and start a new one for the updated scope.
A project steering committee meeting was arranged to approve a milestone of a project within two weeks. The project manager is informed that a new project executive will take over the project. What should the project manager do first?
Assess the risks with the team members.
Submit a change request to the change control board (CCB).
Evaluate the project impact and seek additional funding if necessary.
Brief the new stakeholders on the current project status.
During a contract renewal meeting, an organization's commercial team and the customer are disagreeing and negotiations are failing. What should the project manager do to reach an agreement that will satisfy all parties?
Reinforce the initial rules of the negotiations.
Engage a facilitator to support the negotiations.
Concentrate on meeting the customer's requests.
Set clear expectations among the participants.
An organization is altering their schedule, and the project team is now expected to be in the office together once a week. Despite everyone being dedicated to the project, the team members all follow their functional teams' schedules, which differ from one another. How should the project manager address this situation?
Look into the option of changing the status of all team members to being fully remote.
Look into changing the company's policy from 1 day to 2 days on-site.
Work with the team to determine if the in-person project day is required.
Work with the functional managers and get an exception for the team members.
A project sponsor is replaced during a hybrid project closure. The new project sponsor wants to change all of the project documentation to reflect a fully predictive approach. What should the project manager do next?
Review the key existing project documents with the new project sponsor.
Ask the team to estimate the time it will take to update the documentation.
Address the issue during the lessons learned session of the closing phase.
Set up a meeting with the new project sponsor to understand their concerns.
A project manager was assigned to lead a global project with a virtual team that is globally dispersed. The project manager has difficulties communicating with the team members and there seems to be frequent misunderstandings and conflicts. What should the project manager do?
Ask the team members to refamiliarize themselves with the communications management plan.
Organize effective communication training for team members.
Listen to team members actively and change the communication practices accordingly.
Model servant leadership by adapting to team requirements.
A project manager works with a multifunctional team. During a review meeting, two team members disagree on the development approach. What should the project manager do?
Identify the best-fit approach and ask the team members to follow.
Create goodwill among the team members for smooth operations.
Review lessons learned and balance them within the team members' opinions.
Consult the functional team manager for their guidance on best practices.
A customer complains that a software update project is failing to deliver value according to the original scope. What should the project manager do to resolve the problem?
Ensure that the project issue log is up-to-date with the customer's issues related to the missed stories.
Ensure that the project change log is up-to-date with the stories based on the missed requirements.
Ensure that the project backlog has the features and stories prioritized correctly.
Ensure that the project risk register is current and reflects the impacts posed by stories not delivered.
A company has appointed a supplier to deliver software and has assigned an internal project manager. The supplier states that no technical development or testing is required from the customer. The project manager would like to confirm this with all of the stakeholders. What should the internal project manager do first?
Distribute the project plan to all of the interested parties.
Host an alignment session with stakeholders to formalize the project requirements.
Communicate to the supplier that customer testing is required.
Develop a user acceptance testing plan to ensure the quality of the deliverables.
A project manager is trying to define a project time line despite having incomplete and ambiguous information on requirements and regulations. What should the project manager do to finish planning?
Review project documents to identify and eliminate uncertainties and inconsistencies.
Execute a root cause analysis to discover the underlying factors that might lead to risks and issues.
Perform an assumption and constraint analysis to provide more opportunities and remove limiting factors.
Conduct a strengths, weaknesses, opportunities, and threats (SWOT) analysis.
A project is nearing the completion of a sprint when the product owner announces that a local regulator has banned part of the deliverable. What should the project manager do?
Add more items to the sprint backlog that will add value.
Complete the sprint and seek a waiver from the regulator.
Complete the sprint, but do not release the deliverable.
Perform a sprint risk assessment and analyze challenges.
An agile project has a broad set of product features intended for different user profiles and usages. It is difficult to define common acceptance criteria that can apply to all the features. How can the project manager ensure that the appropriate acceptance criteria are applied to the features?
Define the acceptance criteria and specific functional test cases only after analyzing the user feedback from testing the early feature release.
Integrate the acceptance criteria review into the definition of ready (DoR) for each feature and associated tests into the feature's definition of done (DoD).
Use the broadest set of acceptance criteria to ensure that all features have a common quality baseline and associated functional test cases.
Integrate the specific tests into the definition of ready (DoR) for each feature and the acceptance criteria into the feature's definition of done (DoD).
A project team is completing a design, while another team in a different country is performing implementation. How should the project manager communicate the design to the implementation team?
Send a detailed email with the completed design document.
Conduct a workshop with all of the stakeholders.
Conduct a workshop with both of the teams.
Upload the design documents into the project repository.
A stressful situation has presented some challenges for the team. The project manager notices stress behavior in some of the team members, and it is beginning to spread across the group. The project manager needs to coach the team to change their mindset in order to be more efficient. What should the project manager do?
Ensure that people care about each other and work effectively together through effective team management.
Meet with the team to discuss the correct, expected behavior in stressful situations and start practicing it.
Establish a productive environment where all team members can assist one another with the workload.
Create an environment of respect and fairness so the team can increase their project performance in stressful situations.
A project manager is leading a project that is kicking off next month. The project manager realizes that there are many stakeholders that need updates on different aspects of the project at different frequencies. What should the project manager do first to ensure each stakeholder has the information they need?
Develop a communications management plan that reflects the needs of the stakeholder community.
Engage with each stakeholder to determine their information needs related to the project.
Create a responsible, accountable, consulted, and informed (RACI) chart based on the stakeholders and their communications needs.
Determine the most appropriate mechanisms to leverage when communications are necessary.
A team member increased the estimated completion time for their activities on the critical path. This action, however, has caused friction among the team members. The project manager reviewed the key performance indicators (KPIs) that show the issue. What should the project manager do first?
Conduct a root cause analysis (RCA) and plan the correct actions to ensure completion of the tasks on time.
Allocate another resource to help the team member to complete the tasks and meet the estimated activity time.
Train the team member in the methodology to get the sufficient knowledge to meet the estimated activity time.
Apply crashing to the strategic tasks to recover any time that was lost to bring the project on track.
The CFO has stated in a conversation with a project team member that they do not believe the project will be a success due to the high cost of implementation. What should the project manager do?
Meet with the CFO one-on-one to fully understand their cost concerns.
Ask the project team to look for opportunities to cut project costs.
Carry out a benefit analysis to present at the next project team meeting.
Meet with the CFO and team to remind them of the project's key success measures.
A project manager is approached by two new product owners who were instructed by their managers to join a new agile team. Both product owners were told they could start working with the new agile team immediately. What should the project manager do to advise both product owners?
Modify the communications management plan to integrate the new product owners into the teams effectively.
Reiterate that having one product owner will improve clarity and accountability.
Present the product owners' product backlogs and prioritize the team's assigned requirements.
Confirm that two product owners are necessary and that both will report to an overarching chief product owner.
A project manager is leading a hybrid project that is building an app for a travel industry startup. Due to unforeseen events, the features and the overall solution will not be useable by many customers due to new travel restrictions. What should the project manager do first?
Release the team and help them achieve their potential on a new project.
Ask the organization's management for advice regarding the project's direction.
Assess the environmental changes and recommend a pivot for the project.
Pause the project if business value cannot be reached and collect lessons learned.
An agile team is developing a new content management system. Some of the team members are struggling to deliver certain features since they have never worked on this type of solution. What should the project manager do?
Replace the members with new members who understand the system.
Encourage the team members to make changes directly in the system.
Ask the team to read through all of the available system documents.
Encourage the team to hold a knowledge- sharing session in each iteration.
In a daily standup meeting, a developer indicates that a backlog item will not be delivered because they need to take an unexpected leave for the next couple of days. The backlog item is a prerequisite for a feature expected by users in the next sprint review. What should the project lead do?
Ask the developer to postpone the leave until the backlog item is delivered.
Ask the development manager to provide a replacement for a couple of days.
Work with the product owner to change the priorities in the sprint backlog.
Work with the product owner to inform the users that the feature is delayed.
A project with a hard timeline is starting its first iteration out of six. The project team is lacking the necessary skills to execute. What should the project manager do?
Allow the team to proceed as they attempt to meet the timeline.
Add a subject matter expert (SME) to the project team.
Invite stakeholders to discuss a mitigation plan to finish on time.
Fill the skill gap personally to execute the project.
A team is preparing the closing phase and building a plan for the next phase. One of the project sponsors is complaining that the last phase had some quality deliverable issues. However, the quality acceptance document was signed. What should the project manager do?
Reopen the quality acceptance documentation to add the sponsor's complaints.
Schedule a quality review meeting and include the sponsor's complaints.
Review best practices and lessons learned and apply them to the project plan.
Postpone the next project phase until the impact of the quality issues is assessed.
A project manager is leading a software development project. At the start of the project, the project team decides that iterations are the best way to run the project and deliver value to the customer more quickly. Which three actions should the project manager take? (Choose 3)
Develop the project management plan based on the requirements requested by the customer.
Develop the application as requested by the customer, based on the approved project requirements.
Plan a minimum viable product (MVP) to get early feedback from the customer.
Facilitate a focus group to assess the functionality before development.
Use an agile approach to deliver the product based on sprints.
A project manager of an infrastructure development project receives multiple issues from the customer validation team close to the product launch date. What should the project manager do to manage such a situation for upcoming phases?
Revise the project schedule to accommodate fixing discovered issues.
Ensure customer validation occurs more frequently during the life cycle of the project.
Review the customer validation team's test plan early in the life cycle.
Ask the project team to increase unit testing of the deliverables.
A project is on its fifth iteration out of six. One member of the team has left the company unexpectedly. What should the project manager do next?
Detail the reason for the project delay in the status report.
Invite the stakeholders to discuss a mitigation plan.
Take on some of the necessary work to minimize the impact.
Register an issue and escalate it to the project sponsor.
During the execution of a project, a key stakeholder complains to the project manager about recent communications. The key stakeholder explains that the relevant information from the project team was incomplete and late. As a result, the key stakeholder is beginning to disengage from the project. What should the project manager do?
Explain to the key stakeholder the way in which the project team communicates information.
Ask the project sponsor to hold a meeting with the key stakeholder to ensure that the stakeholder is engaged in the project.
Send relevant information to all key stakeholders simultaneously to ensure consistent communication.
Update the communications management plan to fulfill the key stakeholder's expectations about relevant information.
A project manager schedules virtual daily standup meetings for a project, but half of the team members regularly join late or miss the meeting all together. What should the project manager do?
Discuss ground rules with the team that will include daily meetings.
Use one-to-one virtual meetings because they are more efficient.
Ask senior management for coaching regarding this situation.
Agree on a new time and reschedule the daily standups.
A project manager was notified about a new regulatory requirement that could impact the project schedule. What should the project manager do first?
Increase the amount of slack in the critical path to reduce the impact of the regulatory requirement.
Update the schedule and project risk register according to the regulatory requirement.
Consult the project management plan for guidance on addressing the regulatory requirement.
Assess the impact of implementing the potential regulatory requirement on the project.
A project manager is preparing a budget estimation for an international construction project. They decide to consult the project team members who are experienced in this type of project and are familiar with the local laws of the country. Which budgeting approach would be the least risky for the project team to apply?
Review historical data and provide parametric estimations for the activities, including local law restrictions.
Use a top-down estimation and add contingencies to cover any future impacts regarding the legal context.
Make a general estimation using a standard legal approach and then look to include early definitions.
Discuss and compile the local information about laws to develop bottom-up estimations.
A project is using a Scrum team from a new vendor to deliver a component. Engaging a new vendor was identified as a delivery risk that, if eventuated, must be escalated to the board. The project manager and product owner work well with the Scrum team, but the vendor misses the first release by a couple of weeks. What should the project manager do?
Escalate the issue to the board with opportunities to recover the delay as soon as possible.
Work with the product owner and the Scrum team to add 2 weeks to the release schedule.
Work with the product owner and the Scrum team to recover the delay before the last release.
Escalate the issue to the board and plan for the engagement to be terminated.
A project manager has just been designated to lead an approved project with a virtual team. The team members are from several countries and have never met before. In order to promote team engagement and introduce the project team, what should the project manager do?
Share a presentation with information about each project team member.
Share all members' resumes and photographs in a sharing digital platform.
Schedule multiple one-on-one meetings between team members.
Schedule a kickoff meeting to present the whole project team.
A company just started managing a project using an agile approach. Due to this change, the general manager is worried about the scope definition process for upcoming projects. What should the project manager do to ensure the project scope is completely defined?
Help sponsors and stakeholders craft the product vision, and bring the team and product owner together to clarify expectations
Meet with the general manager and convince them to return to using predictive approaches to avoid any risk
Ask for a budget increase to implement a double-check process to ensure every business need is included in the requirements
Ask the general manager to review every requirement to ensure an projects will deliver the requested products
The project sponsor wants to obtain quick feedback from end users for a product under development. The roadmap is extensive and will not be completed for quite some time. What should the project manager do?
Advise the stakeholders that they will need to wait until development is completed in order to get actual end-user feedback.
Hire additional resources to accelerate the schedule and deliver the product faster in order to get actual end-user feedback.
Advise the stakeholders to share images of the finished product in order to obtain valuable feedback from end users.
Work with the stakeholders to determine the minimum requirements needed to get valuable end-user feedback and revise the project schedule.
A project team is working on a critical release and the customer wants this feature to be made available as early as possible. The business owner suggests an enhancement during the product demo. How should the project manager address this request?
Determine the additional funding needed and seek the sponsor's guidance.
Support value-based delivery that is aligned with the project objectives.
Follow the project change control process to formalize the change.
Estimate the additional funding needed and seek the client's approval.
A project manager is leading a technically complex project. The project is part of a strategic program of work and the first to use an agile approach. One of the board members is interested in attending a meeting to see how the delivery of the project scope is progressing. What should the project lead do?
Invite the board member to the next daily standup.
Invite the board member to the next sprint retrospective.
Invite the board member to a separate demo.
Invite the board member to the next sprint review.
A government procurement team has been running a vendor selection process for more than 1 year, going beyond the originally planned 6 months due to a variety of factors. Two vendors have submitted proposals that were evaluated. The project manager asked for an estimated completion date 4 weeks ago, but it was not provided. What should the project manager do?
Work with the procurement team to build a high-level timeline.
Explain to the steering committee that vendor negotiations are unpredictable.
Ask the project sponsor to request an estimate from the procurement team.
Escalate the delay issue to the project steering committee.
A project manager is in the middle of executing the construction of a high-rise plaza when the government regulatory agency announces an increase in the price of fuel. The project still has seven months left on the schedule. What should the project manager do first?
Meet with the vendors to evaluate the impact on the budget.
Implement crashing to mitigate the impact on the budget.
Review the organizational process assets (OPAs) as a reference.
Request the release of management reserve for the project.
A project to build a new energy plant was just completed. However, a few days before operation of the plant, the local community protested and closed access to the plant. They argue that an important natural reserve was impacted and prior consultation was not done by the project team. What should the project manager verify first?
Stakeholder engagement plan
Risk management plan
Business case
Cost-benefit analysis
While a project manager is trying to build the first baseline for a project, a change request is being sent from one of the functional managers. What should the project manager do?
Discuss this with the functional manager and related parties.
Reject the functional manager's change request immediately.
Analyze the impact of the change request on the project.
Apply for a formal change control board (CCB) approval.
A project manager is assigned to a project where a vendor has been engaged to build a new system One week before user acceptance testing (UAT) is scheduled the vendor informs the project manager that they can only deliver half of the promised functions by the UAT start date. What should the project manager do next?
Wait until the vendor cannot deliver and then invoke liquidated damages based on the contract
Escalate to management and prepare tor project closure by canceling the contract with this vendor
Adjust the protect schedule to accommodate the current development progress of the vendor
Communicate with the vendor and project team and explore possibilities lor resolving the issue
A project manager is managing a project in a fast-paced environment. The project manager needs to empower the team to collaborate toward an expected outcome and enable high- team performance. The CEO has suggested that the project manager apply a servant leadership style. What should the project manager do to demonstrate the capabilities of a servant leader?
Encourage all team members to develop the perfect plan to achieve the desired results.
Create an environment where all team members compete to achieve the desired results.
Assess the business case and define the project priorities to motivate all team members.
Define the project's objectives and create an environment where all team members can succeed in achieving them.
Due to scope changes, some of the risks identified during the initiation phase have materialized into issues. What should the project manager do next?
Submit a request to access contingency reserves and accept the changes.
Submit a change request for additional resources and accept the changes.
Ask the project sponsor to reject high-risk scope changes.
Closely monitor scope changes and implement corrective actions.
Project stakeholders are engaged in a discussion on how to achieve the best user experience in the design of a new application. The agile team is divided on the approach. The conflict is more of a collective disagreement than an outright conflict. What should the project manager do next?
Apply appropriate conflict resolution techniques to solve the issue.
Call a team meeting to have a formal discussion of the issue.
Allow the team to work through it on their own unless help is needed.
Engage in individual conversation with each team member.
A mandatory compliance requirement that will impact the project software is introduced during the execution phase of an iterative project. The team is aware of the compliance requirement. What should the project manager do next?
Update the product backlog item with this new requirement.
Escalate the issue of project impact to the project sponsor.
Escalate the issue of project impact to the product owner.
Update the stakeholder register to include the requirement owner.
The velocity of the team is decreasing at every iteration. The project team members are complaining that the user stories are being rejected by the quality assurance team. Which three actions should the project manager take? (Choose three)
Conduct a root cause analysis (RCA) and identify a solution.
Elaborate on the plan to implement a solution and execute it.
Increase the working time to recover the lost time.
Negotiate with the teams involved to manage team dependencies.
Evaluate the effectiveness of the proposed solution.
During the execution of a construction project, one of the neighboring businesses is complaining that the current building height does not agree with the initial project plans. What should the project manager do first?
Ask the neighbor to leave the site immediately because the site is on private property.
Inform the neighbor that all of the project documentation has been approved.
Inform the neighbor that the complaint will be escalated to the project sponsor.
Ask the neighbor to submit a formal complaint about their concerns.
In an agile environment, a project is running iteration four out of six. A team member leaves the company with no replacement. What should the project manager do?
Update the issue log and refer to the resource management plan to address the situation.
Ask the team for extra work to fulfill the project commitment.
Reduce the scope of the project and inform stakeholders.
Ask the sponsor for an experienced team member in the company to help the project team.
The scope of a construction project that is being planned by a multinational company requires that services are procured via contract from an external provider. When considering communication channels, what should the project manager do to help maximize delivery success with this provider?
Assign a project team member to document exchanged communication for future reference.
Assign the project sponsor as the point of contact for all provider communication.
Ensure that all project stakeholders participate in the scope definition meetings.
Establish a common language of terms with which to communicate with the provider.
A project manager was recently assigned to rescue a high-priority project for an Olympic facility. The project is behind schedule, with a heavy contractual penalty. The former project manager had numerous conflicts with the project team members and a few stakeholders. What should the project manager do first?
Review the project schedule and ask for the contingency reserve to crash the project.
Meet the project team and stakeholders to identify the root cause of the issue and develop a solution.
Review the lessons learned register with the former project manager in a private meeting.
Meet the project team to assert authority and reassign the project tasks for a timely delivery.
In the execution phase of a project, the development team is informed by the IT security department that one of the external platforms that the team is using will be uninstalled for the whole organization. What should the project manager do first?
Escalate the issue to the change control board (CCB).
Ask the project team to analyze the impact.
Register the risk and document the contingency plan.
Have the project team brainstorm alternatives.
During the execution of a project, an experienced team member informs the project manager that they cannot take part in all of the scheduled project activities due to a conflicting operational schedule. What should the project manager do?
Replace the team member with another available resource on the team.
Discuss the situation with the team member's functional manager to see if the schedule can be adjusted.
Check with the project management office (PMO) on the available resources to complete the activities.
Encourage the team member to prioritize scheduled project activities.
A project is in the start-up phase of the project life cycle. The project team consists of 20 people from five different countries. The project team is scheduled to have quarterly face- to-face meetings. However, due to unforeseen circumstances, no face-to-face meetings can occur. The project manager is concerned that the team may not be able to fulfill their individual roles without face-to-face meetings. What should the project manager do in this situation?
Review the risk register for this unforeseen circumstance.
Utilize virtual teams for meetings and deliverables.
Use the contingency reserve and subcontract the work.
Ask for an extension of time on the project deliverables.
1. An agile team has been assigned to a project that mandates the implementation of changes to key government products. The team has been given 6 months to fulfill this mandate.
What should the team lead do next?
.
A. Create all of the stories just for the next sprint and skip the epics until the next sprint.
B. Create the epics at a high level for the requirements and begin grooming sessions.
C. Create the project charter and statement of work (SOW) to estimate the changes and the scope of the change.
D. Create all of the stories needed to fulfill this change, document them in the backlog, and prioritize them according to business value
1. A multinational company is rolling out a new software platform within its subsidiaries. However, the distributed project team struggles to meet regularly. As a result, the project milestones are not being achieved.
What should the project manager do first?
A. Inform the project sponsor and request additional team members to crash the project schedule to meet the target
B. Introduce an award system to promote member participation and establish some competition between the subteams
C. Evaluate the effectiveness of the virtual teams and support them with the necessary technology and equipment
D. Propose to roll out the new software in one subsidiary and then use the lessons learned to improve the project
1. A project team is planning the next sprint review. The project lead receives an email from a senior manager asking for a project status using a template that is more detailed than the one used for monthly reports sent to the project management office (PMO). The team uses an electronic product backlog and a kanban board to track the progress.
What should the project manager do next?
A. Modify the PMO template to include the information.
B. Contact the senior manager and discuss their needs.
C. Give the senior manager access to the product backlog.
D. Organize a review of the kanban board with the manager.
1. A project is on its third iteration out of nine. During the daily meetings, the project team realizes that some deliverable approvals are delayed because a key stakeholder is out of the office.
A. Update the issue log and escalate it to the project sponsor.
B. Remove the deliverables from the iteration backlog.
C. Meet with the stakeholders and request a solution.
D. Ask the team to work on the unblocked deliverables.
A new major project is starting that consists of two interconnected subprojects. One of the subprojects was assigned to a contractor who commits to submitting biweekly status reports and attending weekly integration meetings. Halfway through the project, the contractor stops participating in the meetings and does not submit the reports. Their excuse is that these activities are consuming too much time. How should the project manager handle this situation?
Remind the contractor to join the meetings and submit their report as this is their commitment.
File a claim for not fulfilling the contract terms in accordance with alternative dispute resolution.
Compromise with the contractor to only attend the weekly meetings without submitting the reports.
Assess the situation as a risk and reach out to the contractor to check the origin of this resistance.
A large project requires new equipment to support the project execution. The procurement manager communicated to the project manager that the delivery of the newly purchased equipment will be delayed. The project manager is concerned that this will directly effect the project schedule. What should the project manager do next?
Validate the information and update the risk management plan.
Update the risk register and discuss it with the project stakeholders.
Source second-hand equipment in order to prepare for any delivery delays.
Update the sponsor of the potential issue and ask for any suggestions.
A project was recently flagged as being noncompliant during an inspection. Several options were suggested on how to address the noncompliance, but each may have different impacts on the budget, schedule, and quality. How should the project manager proceed?
Review the risk register.
Perform a cost-benefit analysis.
Determine the cost of change.
Conduct a root cause analysis (RCA).
During a risk review meeting early in a project, the project team flags the possibility that a key team member might be away during the implementation of a key work package. Unfortunately, this team member is currently the only resource with the knowledge to perform this work, although it is possible someone else could do it with training. What should the project manager do?
Establish a long-term training program for the junior team members.
Reassign the tasks among team members to allow them to split the workload.
Ask team members to document knowledge assets for all the tasks.
Ensure team members collaborate throughout the project to share knowledge.
A sales director is upset that progress has been slow on the delivery of critical features to the customer. After consulting with the team, the project manager learns that a subject matter expert (SME) on the customer side is not cooperative in providing the input needed to complete the definition of ready (DoR). What should the project manager do to avoid the same problem in future projects?
Review the responsibility matrix at the customer kick-off meeting.
Rely on internal SMEs for expert input on implementing the user stories.
Include a contractual penalty for delays created by the customer.
Require customer SMEs to attend at least half of the daily meetings.
A project manager is working on an ongoing construction project. The designer notifies the project manager about materials that were not included in the budget due to a technical mistake. What should the project manager have done to avoid this situation?
Asked the project sponsor to review the budget
Updated the budget before moving to another stage of the project
Added enough budget to cover all uncertainties
Used past projects as a reference during budget estimations
A client wants to create an innovative software for the travel industry using an agile approach. A project manager from the company was assigned to work on the details and estimates as requested by the client. What should the project manager do before sending the information to the client?
Put the tasks with estimates in the backlog and clarify that the project will not need any reserves.
Sequence the tasks with estimates and add standard risk reserves to use for software development.
Analyze the tasks, provide estimates, include a prototype demo, and send to the client directly.
Work with the team to understand their views and add the appropriate dependencies and risks.
A new project manager took over a project that has been ongoing for a while. Some project team members are not clear on when the project will end and feel the project has already transitioned into business as usual. What should the new project manager do first?
Meet with the team and gather their input on the completion rate.
Revisit the timelines of the deliverables and the project.
Consult the sponsor and secure approval to complete the project.
Transition to an agile delivery so project closure will be faster.
After the demo on a software project, one of the key stakeholders contacted the scrum master and complained that they were unaware of changes made to the project. After checking, the scrum master learned that the stakeholder's details were incorrectly entered into the register. What should the scrum master do?
Ask the product owner to update the stakeholders' contact information at every meeting to address any changes.
Update the stakeholder's information and inform them that they must make the team aware of any changes.
Consider it a loss since the stakeholder should have ensured the contact information was up to date.
Check the stakeholder register and ensure that every stakeholder's information is correct and current.
A project is starting its first iteration out of six. During one of the daily meetings, the project manager realized that one of the team members does not have experience working in agile environments. What should the project manager do?
Give the team member some time to learn agile practices.
Assign an agile mentor and follow the training process.
Ask to increase the capacity of the team to finish on time.
Ask the sponsor for additional budget for training.
Before kicking off a high-priority and complex project, what should the project manager do to ensure all project stakeholders are aware of their role scope as it relates to project activities?
Create a communications management plan.
Create a responsible, accountable, consulted, informed (RACI) chart.
Develop a kanban board.
Send a copy of the project charter to all project stakeholders.
A customer requests additional changes 1 day before the planned change date. How should the project manager respond to the change request?
Reject the changes as the lead time is too short.
Determine whether the project team is capable of making the changes.
Review the additional changes and perform integrated change control.
Check if the changes are covered in the statement of work (SOW).
After meeting with stakeholders, a project manager working at a computer gaming company is creating a project management plan for the company's newest offering. The project manager learns that the company's main competitor is scheduled to release a similar offering leveraging the newest technology. The project manager fears that the competitor's offering is better in multiple ways compared to the project manager's project. What should the project manager do?
Perform a Kano analysis factoring in the competitor's offering and present it to the stakeholders.
Meet with the development team to see what changes will improve the project compared to the competition's deliverable.
Meet with the project team to discuss the concerns and determine how to ensure the project's deliverable can compete with the competitor's.
Note this concern in the risk register and meet with the sales team to identify mitigation options factoring in the competitor's offerings.
During iteration two of a project with two teams {A and B), the project manager is concerned that there are two critical activities from team A that must be started in iteration four. Additionally, these two activities are dependent on an activity from team B that has not yet been prioritized. What should the project manager do?
Ensure team B prioritizes the dependent activity in iteration three.
Include the dependent activity in the current iteration for team
Assign the two critical activities to team B in iteration two.
Cancel the current iteration and reschedule it with the dependent activity.
A project manager has developed a communications management plan. A junior team member asks why they are duplicating efforts by producing different versions of the same newsletter. How should the project manager respond?
Explain that each stakeholder expects a different customized newsletter, ensuring it complies to all of their requirements.
Explain that to prepare for all situations and as part of risk mitigation, many different newsletters are created just in case they are needed.
Explain that customized newsletters are part of the organizational culture and that following this step-by-step process is of utmost importance.
Explain that each individual newsletter is based on specific categories of communication for the intended audience.
A project manager notices that a team member is upset during a team meeting. The project manager assesses the situation and determines that the team member does not collaborate with some of the other team members. What should the project manager do?
Give some advice to the team member to reduce their stress and anxiety.
Review team participation in the next retrospective meeting with all team members.
Reach out to the team member to discuss and address their concerns as soon as possible.
Evaluate upcoming project deadlines and reorganize team member assignments.
A project team is performing a post-release evaluation of a product that requires detailed feedback from seven stakeholders. Six of the stakeholders have promptly provided feedback. One of them has not provided any feedback despite numerous requests from the team. What should the project manager do in this situation?
Schedule a meeting with the reluctant project stakeholder to obtain their feedback.
Meet with all seven of the project stakeholders and request all of their feedback.
Explain to the sponsor why the reluctant stakeholder needs to provide feedback.
Host a meeting with the reluctant stakeholder and project team to resolve any conflict.
A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration. What should the project lead do?
Increase the team capacity to finish the project on time.
Register an issue and escalate it to the project sponsor.
Invite the stakeholders to discuss a new prioritization.
Estimate the impact and consult with the product owner.
An information technology project manager works at an insurance company and is assigned to an infrastructure upgrade project. During the execution phase, a stakeholder approaches the project manager and informs them that a deliverable is not meeting the quality requirements. What should the project manager do first?
Acknowledge the stakeholder's concerns and work to correct the deliverable.
Compare the stakeholder's assertion to the metrics in the quality report.
Ask the project sponsor for additional funding for improved quality outcomes.
Update the risk register with information on the noncompliant deliverable.
A team member mentions to the scrum master that the user stories are too long. The team member believes this may be the cause of the team's inability to deliver value for stakeholders. What should the scrum master do?
Review the user stories with the team and ask the product owner to break them down into more manageable units.
Review the user stories with the stakeholders and ask the product owner to break them down into more manageable units.
Ask the team member to suggest using shorter user stories to the product owner so that the next sprint can move faster.
Ask all the team members for their views about using shorter user stories so that value can be created for stakeholders.
A project manager has been assigned to a new project. The project sponsor has requested a detailed time line, but the project includes some deliverables that are not yet clearly defined. Which project management approach should the project manager advise using?
As the project includes elements that are not yet clearly defined, an agile approach is the best option.
As the project sponsor has requested a detailed time line up front, an agile approach is the best option.
As the project appears to have both agile and predictive elements, a hybrid approach is the best option.
As the project includes elements that are not yet clearly defined, a predictive approach is the best option.
A project manager has identified the key stakeholders for the project. The project manager wants to use their expertise to help the stakeholders understand and support the project objectives and benefits. What should the project manager do?
Update the stakeholders during project meetings, workshops, and reviews to solicit their input and feedback.
Provide customized reports to each stakeholder regarding the project progress, upcoming risks, and issues.
Provide the stakeholders with regular updates and reports on the project status, progress, and issues.
Educate the stakeholders on the project scope, quality, and risks, and how their expectations will be affected.
A project manager is leading a hybrid project and is collaborating with the client to develop the project contract. Some delays have been experienced due to unforeseen technical difficulties and new dependencies. However, the project manager is optimistic about recovering the delays in the upcoming sprints. A key stakeholder asked the project manager if the contract deadlines can be met. What should the project manager do first?
Study the contract terms and deadlines to ensure they are not under risk and confirm them with the stakeholder.
Clarify the current work progress, causes for delays, existing risks, and planned corrective actions.
Submit a request for extra time and budget related to the dependencies and technical difficulties.
Ask the stakeholder to remain calm and confirm that they are participating in all team meetings.
During a requirements review session with a customer, a team member gets upset when questioned by the customer and responds angrily. What should the project manager do next?
Discuss with the whole team the root cause of this issue
Meet with the team member to reset expectations
Provide the team member with space to manage their emotions
Follow up with the whole team to find the best approach
A project is halfway through its execution phase. The quality specifications for the project deliverables are formally accepted. However, a key stakeholder is dissatisfied, stating that the deliverables do not meet the quality specifications. What should the project manager do in this situation?
Notify the stakeholder that arbitration procedures will be followed.
Inform the project sponsor of the stakeholder's dissatisfaction.
Document the issue in the issue log and send a report to management.
Review the requirements traceability matrix and conduct inspections.
During project execution, a project manager is leading the team to work on the project schedule. During a meeting, the team has difficulty understanding the complexity of a task and is unable to provide an estimate for the required resources. What should the project manager do first to resolve this issue?
Register the issue as a risk in the risk register.
Report to the sponsor that there is a new challenge in the project.
Engage an external expert to provide the estimation.
Refer to the organization's lessons learned from past projects.
A virtual project team has members located on four continents. The project director is concerned about the declining motivational levels of team members and feelings of noninclusion by other team members. The project director has tasked the project manager with finding a solution. What should the project manager do?
Develop a plan for individual team members' growth and organize more team-building events.
Recommend that the project director appoint project managers for each continent.
Set up ground rules for team engagement, taking into consideration different cultures.
Take differences in time zones into consideration when scheduling team meetings.
A project requires the procurement of a large amount of equipment that needs to be on-site before any other activity can begin. The procurement department has a lengthy approval process. What should the project manager do?
Work with the procurement team to find alternative options.
Contact the vendor that supplied similar equipment for a previous project.
Use the existing equipment and replace it later with the new equipment
Ask the project sponsor to expedite the vendor selection process.
During the service procurement process for a strategic project, only one bidder submitted a bid. The price of the offer is significantly large and the project sponsor is not convinced that the return on investment (ROI) can be achieved. How should the project manager address this issue?
Re-visit the project charter and seek other alternatives.
Proceed and issue the purchase order as this project is important.
Speak with the CEO and ask for their support to approve the offer.
Analyze the bounds of negotiations for project agreements.
A project stakeholder complained that they did not receive an important delivery that was stated in the schedule. The team member responsible for this deliverable explained that they sent an email to the stakeholder, advising them that the deliverable would not be delivered on time. What should the project manager have done to avoid this situation?
Ensured that the team member did not communicate directly with the project stakeholder.
Confirmed that the stakeholder was made aware of the delivery delay.
Told the team member to send the unfinished deliverable to the stakeholder and finalize it later.
Communicated with the stakeholder directly regarding the delivery delay.
A vice president has asked a project manager to support a new urgent project and has informed team members that the project will start soon. The CEO of the company has not yet approved the project to start. The vice president is concerned that the project will not be approved by the CEO on time. What should the project manager do next?
Ask the vice president to approve the project charter to kick off the project
Ask the vice president to define who will be the product owner for the project
Investigate if the value and benefits of the project are identified
Start working on the project immediately and determine the scope later
An organization is undergoing an agile transformation. The executive leadership team is concerned that they will lose control over the scope of the project. What should the project manager, who is responsible for this project, do to mitigate this risk?
Ensure that the executive leadership team approves all scope that is being proposed by the multiple agile teams to avoid misalignment.
Propose a governance model that empowers the teams while providing the necessary oversight to the executive leadership team.
Propose a multilayered gate system based on risks and financial expenditures, involving the executive leadership team as needed.
Assure the executive leadership team that the current governance model will not be affected by the agile approach.
An organization is transitioning to an agile approach. At the project's first sprint review, the product owner did not accept the result of the sprint and has some concerns. What should the project manager do?
Organize a sprint retrospective and discuss the issues and how they can be avoided in the next sprint.
Ask the project team to address the product owner's issues since the product owner is responsible for the scope in agile.
Ask the product owner to accept the outcome since the team delivered what was agreed in the sprint planning.
Create a record in the issue register and escalate the issue to the project steering committee.
A few new team members working on a public housing project are unfamiliar with the system. They do not understand how to evaluate residents applying for a subsidy to build a house, including the rules and criteria for applicant approval. What should the project manager do?
Plan a training session for the new team members not familiar with the system.
Communicate the rules and criteria to the team members through email.
Work only with the team members familiar with the system
Document which rules and criteria the new team members are not familiar with
A project manager who takes over halfway through a project determines that the cost performance index (CPI) is 0.65. A detailed audit identifies that the project cost was analogously estimated, and the audit team thinks that something was missing in the way the estimates were done. What should have been done to avoid this problem?
Included lessons learned from past projects
Used bottom-up estimating
Utilized three-point estimates
Validated the schedule performance index (SPI) to evaluate deviation
During the third iteration of a project, the product owner requests another mandatory feature. This also happened in the previous two sprints, which resulted in failure and caused frustration within the team. What should the project manager do next?
Incorporate the changes in the last sprint before the first release.
Call for an internal meeting to discuss the changes and their value.
Ask the product owner to prioritize the backlog with the project team.
Request the scrum team to prioritize the product backlog.
A project manager is managing a large project. A stakeholder has just discovered a new risk that has not been identified in earlier stages. What should the project manager do?
Communicate the risk to the steering committee and request a mitigation plan from senior management.
Perform a risk analysis directly with the stakeholder who raised the risk and update the risk register.
Confirm to the stakeholder that the risk register has been completed and validated by all stakeholders.
Add the risk to the risk register and reevaluate the register with help from the project team and stakeholders.
A project manager is about to slant the testing phase of a new project. Historical data show there is a high risk of failing the agreed acceptance criteria. How should the project manager ensure the acceptance criteria are met?
Perform tests and routinely track results as per the quality management plan.
Make sure the stakeholders are aware of the acceptance criteria.
Negotiate to obtain approval if most of the tests have passed.
Modify the acceptance criteria before the official delivery.
A project manager is working on a product development project. When the product is delivered, there are major issues that require rework and delay new feature development. Which action should the project manager take to resolve the quality issues?
Plan for continuous validation of the product.
Discuss adding business scenario tests with the customer.
Discuss adding additional test cases with the product owner.
Add more test scenarios based on the issues found.
During the last two iterations of a project, one of the team members had low performance. The project manager conducted two feedback sessions with the team member and escalated the issue to the resource manager and project sponsor, but there has been no improvement. What should the project manager do next?
Escalate the situation again to the project sponsor.
Review this obstacle during the daily standup meeting.
Request a new resource to execute the activities.
Provide feedback to the resource at the sprint review.
A company has decided to initiate a project to eliminate a sales channel that has been unprofitable for the past 3 years. Some members of the project team are pessimistic about the project. What should the project manager do in this situation?
Engage the functional managers to describe the project's impact to the team members directly.
Provide team members with specific and clear instructions on the project objectives and tasks.
Communicate the project's impact and plans to engage the project team throughout the project.
Escalate the team's concerns and ask the project sponsor to change the team's composition.
A project manager has been assigned to a project where the budget is very tight. Incurring extra costs is not an option. What should the project manager do to manage this situation?
File a change request to make the customer billable for all extra costs incurred for the project.
Ask the accounting department to forward all project expenses to the project manager's email.
Monitor the budget for the project continually and anticipate any issues if possible.
Ask the project resources to finish their assignments in less time than originally planned.
A risk was identified at the beginning of a project, and a response plan was established. Unforeseen consequences resulted in a higher level of risk. The project manager has an idea that could address the new risk in an efficient way, but the response is different from the original risk mitigation plan. What should the project manager do?
Submit the new response plan to the stakeholders for their review.
Obtain management approval prior to implementing the new risk response.
Use the management reserve to mitigate the risk.
Implement the new response to address the risk.
Within a project, senior management is requesting project information so they can analyze the data to make project decisions. What information should the project manager provide so that senior management can get a broader view of the project?
Risk register information
Higher-level activities completed
Milestones status report
Resource breakdown structure (RBS)
An iteration is almost finished, but the team is struggling to complete the stories that require more time. What should the project manager do first?
Meet with the project team to develop a proper resolution to the issue.
Update the project artifacts to reflect the new deadlines reported.
Request approval from the project sponsor to add more resources.
Prepare documentation to explain the issue and communicate accordingly.
A project manager for an iterative project noticed that retrospective items indicate that the team is not fully conversant with the principles of iterative development. The team meets to analyze the gaps in the training that recently concluded with a third-party trainer. What should the project manager do next?
Initiate hybrid development as an interim approach.
Let the project team self-organize and develop their skills.
Mentor and coach the team to meet the project needs.
Review the training contract to determine the next steps.
A project manager in one country is reporting to a lead project manager for a new software development project in another country. The lead project manager constantly requests updates from the project manager, often demanding information via multiple communication channels if the project manager does not respond within a few minutes of a request. Both of them are equal in seniority and both report to the same functional manager. How should the project manager proceed?
Update the communications management plan and the stakeholder engagement plan.
Escalate the issue to the functional manager and explain the situation to them.
Negotiate a mutually agreeable feedback cycle with acceptable timelines.
Refer the lead project manager to the communications management plan.
A project manager determines that a critical path activity is going to be delayed. The team proposes a fallback plan that could get the project back on track; however, the plan would require an additional cost to an already tight budget. What should the project manager do?
Use the existing budget for executing the fallback plan and update the baseline.
Add additional resources to the project to fast track certain activities and reduce delays.
Evaluate the fallback plan proposed by the team and submit a change request, if required.
Communicate the delay to stakeholders and maintain the existing budget baseline.
A project manager's customer is new to agile approaches. When the customer found out that the project was going to use an agile approach, the customer became concerned that the product quality will be sacrificed. What should the project manager do?
Ensure that the customer and the delivery team agree on the definition of done (DoD) in the beginning of the project.
Invite the customer to join the daily standup meetings to better understand the product design and progress.
Ensure the team demonstrates product features to this customer regularly to collect feedback and improve as needed.
Invite the customer to join the regular sprint planning sessions to better understand the project's progress.
A project manager has been assigned to a new digital product line, which the company hopes will boost their revenue. The product is complex and requires customer feedback to continually refine the product. The project is being handled by a cross-functional agile team. What should the project manager do to ensure value is delivered quickly?
Plan the project to deliver value incrementally with regular releases.
Request a budget increase to pay the subject matter experts (SMEs) more overtime
Identify tasks that can run in parallel to deliver the project faster.
Ask the project sponsor to provide additional resources to fast track the project.
A project manager is assigned to a project team midway through execution. Several dependencies are impacting the project, and the project manager feels the team is not adequately informed of the impacting changes. What should the project manager do first?
Convene an impact analysis meeting.
Escalate the issue to the product owner.
Consult the communications management plan.
Review the stakeholder register.
A key team member has recently gone through some personal issues that has affected their performance. The project manager noticed that the team member's emotional situation has affected the rest of the team's performance. How should the project manager handle this situation?
Help all team members learn to deal with their emotions by building a culture of empathy.
Separate the key team member and replace them while they emotionally recover.
Meet with the team to discuss how to handle the performance problem.
Ask the human resources (HR) department for their support providing emotional help.
A project is designed to provide local community members with health facilities that will support improved sanitation practices. What should the project manager do to ensure the community members are up to date on project progress?
Share project updates when requested by the stakeholders.
Share project updates through regular community meetings.
Share the annual reports virtually and in the local newspapers.
Share the project reports with the sponsor to inform community members.
When defining the ground rules for a project team, the project manager observed that only two team members contributed to the discussion. As a result, the team ground rules favor these two team members. What should the project manager have done to avoid this situation?
Come to the meeting with suggested ground rules
Ask all team members to send new ideas prior to the meeting
Extend the meeting to allow everyone to speak
Set expectations for contributions ahead of the meeting
A project has come to the closing stage. The work is generally finished, and the project manager wants to commence the closure process for the project. What should the project manager ensure is in place prior to the closing process?
The organizational process assets (OPAs) have been updated.
The contractual deliverables of the project have been accepted.
It The handover and deliverable acceptance have been completed.
The lessons learned sessions have been conducted.
During a retrospective, one of the team members reports that a functional manager wants to be involved in task allocation. What should the project manager do?
Inform the functional manager that self-organization includes task allocation.
Confirm with the team members that the functional manager is responsible for the delivery.
Ask the product owner to clarify the roles and responsibilities of the project team.
Inform the functional manager that task allocation is the responsibility of the product owner.
A project manager is in the middle of handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part of the project are being moved to another priority project. What should the project manager do?
Retrieve the documentation that shows the resource allocation.
Examine ways of modifying the scope of the project.
Adopt a resource leveling procedure to level the resources.
Perform an impact analysis to see the effect on the project.
A project manager is newly appointed to an ongoing project that will develop a new solution using an affiliate of the company. The deploying resources will come from another entity of the company. When asked to confirm the availability of the deploying team, the deploying manager declined. What should the project manager do first?
Reschedule the project taking this new information into account.
Refer to the project's resource management plan.
Ask the project sponsor for external resources.
Create a change request to be validated by the project sponsor.
During the project planning phase, a project manager is informed that they cannot start one activity before another department implements the required IT system. What should the project manager do?
Fast track this dependency to avoid delaying the project.
Perform Integrated Change Control.
Include the dependency in the project schedule.
Ask IT to prioritize the needed system to meet the schedule.
A project manager has been assigned as the servant leader for an ongoing project that historically has presented unexpected problems. The main stakeholder is hesitant to continue with the rest of the sprints even though there are no open issues or indications of risks at this stage. What should the project manager do to address this problem?
Increase the contingency reserves to cover unknown-unknowns.
Implement short cycles for inspection and provide feedback.
Increase the management reserves to convert the known-unknowns.
Create a new risk entry to identify the stakeholder as a detractor.
A human resources (HR) cost report was disclosed, by error, to all members of the project team. This situation generated a conflict between the team members about differences in their salaries. What should the project manager have done to avoid this situation?
Ensured reports with significant information were not included in the communications management plan
Defined the appropriate recipients for the report in the communications management plan
Included noncompliance punishment measures in the communications management plan
Validated the information and the appropriate recipients per the communications management plan
A project manager is reviewing a draft of the project charter with key stakeholders. During the meeting, a conflict occurs between the sponsor and the product owner.How should the project manager deal with the situation?
Postpone the meeting and invite a subject matter expert (SME) to join the next meeting.
Continue the meeting and ask the project sponsor and product owner to take their discussion offline.
Postpone the meeting and ask the project sponsor and product owner to take their discussion offline.
Continue the meeting and use facilitation techniques to improve communication within the team.
A company is going through structural changes. A couple of people will leave the company as their positions were made redundant. The team members are unhappy as they do not understand why the changes are being made when the project is on track.What should the project manager do?
Advise the team to continue their work as planned because the schedule cannot be changed.
Organize a team meeting to discuss the changes and their importance for the company.
Advise the team that the changes were decided by the CEO and must be implemented.
Inform the project sponsor about the team's unhappiness and ask for overtime pay.
A distributed project team has communication issues because of their collaboration tools. The team feels that efficiency could be improved by changing the collaboration platform.What should the project manager do?
Discuss this with the project team and select the appropriate tools.
Inform the project team to continue using the current tools.
Implement the communication tools used by other project teams.
Escalate the issue to the sponsor and ask them to decide.
A senior project manager has included a junior project manager as part of the project team. During a coaching session, the junior project manager asks the senior project manager how to be efficient and reduce rework. How should the senior project manager respond?
Use a work breakdown structure (WBS) to create a project schedule based on the project and resource requirements.
Monitor resource allocation to ensure that team members work 8 hours per day.
Assign project tasks to the team regardless of their skills to accomplish the project schedule.
Schedule daily meetings with key stakeholders to assess the effectiveness of the project management plan.
A project manager is managing the opening of a new office overseas. At the beginning of the project, possible delays due to legal permits are raised by one stakeholder. Subject matter experts (SMEs) reassessed the concern and suggested assigning more time for this permit, and the change control board (CCB) agrees.Which document should the project manager update first to document this change?
Scope baseline
Cost baseline
Risk register
Schedule baseline
A project team is performing a post-release evaluation of a product that requires detailed feedback from seven stakeholders. Six of the stakeholders have promptly provided feedback. One of them has not provided any feedback despite numerous requests from the team.What should the project manager do in this situation?
Schedule a meeting with the reluctant project stakeholder to obtain their feedback.
Meet with all seven of the project stakeholders and request all of their feedback.
Explain to the sponsor why the reluctant stakeholder needs to provide feedback.
Host a meeting with the reluctant stakeholder and project team to resolve any conflict.
A project manager is leading a project that needs to be deployed quickly to the market. An influential stakeholder does not believe that the project management processes bring business value.What can the project manager do to gain the support of the stakeholder?
Ask the stakeholder for a meeting to review the project's charter and project management plan.
Disregard the stakeholder's concerns and continue following the project management plan to execute the project.
Hold a training workshop to educate the stakeholder about project management best practices.
Clarify the project roles and responsibilities, and share the purpose to gain the stakeholder's buy-in.
A project manager is performing the scrum master role for a project team of developers. At the daily standup, a couple of developers complain about the noise from a neighboring team, the performance of their laptops, and the difficulty in booking meeting rooms.What should the project manager do?
Acknowledge the impediments and facilitate their resolutions.
Note the impediments and escalate them to the product owner.
Note the impediments and work on addressing them later.
Assign actions to all stakeholders and oversee their implementation.
A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration. What should the project lead do?
Increase the team capacity to finish the project on time.
Register an issue and escalate it to the project sponsor.
Invite the stakeholders to discuss a new prioritization.
Estimate the impact and consult with the product owner.
A project manager has been assigned to lead an IT project to store information on sold lottery tickets. During the project execution, a failure in the system caused 10 numbers to be sold two times. This happened during the month of greatest demand because the prize was the highest of the year. The project team is concerned that one of those tickets could be the winner. What should the project manager do first?
Reassure the sponsor by explaining the probability of this risk materializing is extremely low.
Carry out tests to verify that the system does not fail again due to the high occurrence of events.
Review the list of risks to verify that this issue was considered and execute the detailed action plan.
Inform the sponsor about the issue and make a request for sufficient funds to be made available.
A project manager leads a development project for a mobile chatting application. One of the experienced developers constantly creates conflicts with the other team members. As a result, the other team members are refusing to work with the developer. Since the developer is a high performer, the project goals may be negatively impacted if they leave the team. What should the project manager do in this situation?
Meet with the developer and ask them to be respectful with the other team members and work together as a team.
Meet with the team members and developer individually to understand the situation and build an action plan accordingly.
Collect the team's feedback and send it to human resources (HR) to resolve the conflict.
Arrange a team-building training session and require all of the team members to attend.
A project team member, who is inexperienced in system development work is not performing well. Currently, there are no other staff members available who are qualified to complete the work. What should the project manager do?
Assess the team member's development requirements and arrange for the team member to receive training.
Seek approval from the project sponsor to use some of the project budget reserve to hire a new resource.
Work with the functional manager to determine an incentive for the team member to complete the project.
Request a substitute for the team member with a new resource who is more skilled in system development work.
A project manager is leading an engineering project. The project manager must obtain some certifications before mass production, which is scheduled in 3 months. The certification process will require at least 6 months. What should the project manager do next?
Discuss extending the mass production timeline by 3 months with the project sponsor.
Meet with senior management to discuss the possibility of an extension to the project timeline.
Engage a consultant to shorten the certification process to meet the schedule requirement.
Assess and evaluate the certification process and understand the best and worst case scenarios.
A company is implementing a growth strategy by constructing a new production facility, which will soon move into the operation phase. Although a governance policy was already in place, the company must comply with new financial regulations that have been recently implemented. Compliance with the regulations will cause a major change in project scope. How should the project manager respond to this requirement?
Proceed with the existing company governance policy.
Perform an analysis to assess the impact on the project.
Directly comply with the financial regulations.
Escalate the issue to upper management and let them decide.
In a geographically distributed team, a developer continues to delay a coding activity. This activity is on the critical path. The project manager found out that the delay is due to the developer's lack of understanding of the customer requirements shared by the off-site team. What should the project manager do?
Replace the developer with a skilled resource.
Perform a root cause analysis (RCA) with the team members.
Facilitate communication to ensure clarification of the requirements.
Conduct frequent performance reviews.
A project team strongly encourages the project manager to purchase an application that will significantly reduce work time. Without the application, the deadline might be missed. However, the purchase will impact the project cost. The sponsor would like to explore a less expensive application that will save the team's time. What should the project manager do?
Raise a change request.
Purchase the application.
Create a decision tree.
Analyze assumptions and constraints.
A project scope statement has been approved, and the project manager and core team have been assigned to the project. Suddenly, the project manager takes a temporary leave of absence due to a medical emergency. While the project manager is on leave, the team develops the project schedule. When the project manager returns, a detailed schedule is almost complete. What should the project manager do?
Ensure that the schedule is aligned with the vision and objectives.
Escalate the compliance issue to the project management office (PMO).
Congratulate the team and move on to the execution phase.
Develop a new detailed schedule with the team and project sponsor.
An agile project manager notices that one of the team members is developing extensive knowledge in a specific matter. Other team members are likely to require this knowledge in the future. What should the agile project manager do?
Ask the team member to develop more expertise and become a subject matter expert (SME).
Ask the team member to provide a training session for the rest of the team.
Ask the team member to produce a lessons learned document and share it with the team.
Ask the team member to record highlights the team may want to know.
An agile project has a broad set of product features intended for different user profiles and usages. It is difficult to define common acceptance criteria that can apply to all the features. How can the project manager ensure that the appropriate acceptance criteria are applied to the features?
Define the acceptance criteria and specific functional test cases only after analyzing the user feedback from testing the early feature release.
Integrate the acceptance criteria review into the definition of ready (DoR) for each feature and associated tests into the feature's definition of done (DoD).
Use the broadest set of acceptance criteria to ensure that all features have a common quality baseline and associated functional test cases.
Integrate the specific tests into the definition of ready (DoR) for each feature and the acceptance criteria into the feature's definition of done (DoD).
During the execution phase of a project, a new department has been created in the company. The manager of this department has requested to be involved in the regular project communications and reporting cycles. What should the project manager do?
Ask the project team members to include the manager in all of their communications regarding this project.
Inform the manager that only stakeholders identified in the communications management plan should be involved.
Perform a stakeholder analysis and update the communications management plan to reflect the new situation.
Suggest the manager contact the steering committee and project management office (PMO) to be included.
A project manager is managing a project to deploy new software to 200 end users. During the implementation, there is a missed process that caused some of the users to lose their computer data. What should the project manager do first?
Meet with the team to discuss the root cause and encourage the team to take note of it and continue to focus on the deployment.
Record this case until the final lessons learned session is complete to prevent impacting the team's morale during implementation.
Meet with the team members and request they conduct a review of the case by providing feedback as lessons learned.
Invite a consultant to review the process in order not to repeat the same issue and share the results with the team.
A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met. What should the project manager do?
Refer to the requirements traceability matrix and analyze the requirement.
Analyze the benefits management plan and implement the needed change.
Consult the scope management plan with the customer to understand the gap.
Discuss and agree with the customer to implement the missing requirement.
In the daily check-in meeting, a team member informs the project team that the licenses for one of the components that will be used will expire in a couple of months. The licensing cost is significant. What should the project manager do next?
Evaluate the impact of nonrenewal of the license.
Escalate the licensing issue to the product owner.
Add a spike to the backlog for an alternative design.
Raise a change request to secure the renewal.
A project manager just completed a successful deployment and is preparing to transition the project to an operational state before starting closeout actions. What should the project manager do to ensure that the project is ready to move to an operational state?
Meet with the project team to review the work breakdown structure (WBS) and confirm deliverables have been delivered.
Develop a plan to repay the technical debt incurred during the project and ensure that the project sponsor agrees with the plan.
Review the project approval requirements in the project charter and confirm who will be approving the project.
Refer to the project’s work in progress (WIP) reports to ensure that there is no additional work in the backlog.
A project manager has just received communication from an operational functional manager to complete an additional scope item for a project that was formally closed a few weeks ago. The scope looks relatively small and simple to handle as part of the daily operations activity. How should the project manager deal with this request?
Submit a change request and allocate the budget and resources needed for execution.
Confirm that the budget and resources are available to execute the work request.
Check the alternative resources available in the organization for the request.
Evaluate the nature of the request and plan communication accordingly.
In a project, one team member has been asking for directions and what actions to take on many tasks. As a result, the team member has performed slowly in project delivery. What should the project manager do to help this team member?
Assign another senior team member to coach the team member.
Empower the team member to make decisions.
Mentor the team member on a regular basis.
Address the team member's performance accordingly.
A project manager is leading a hybrid project that is building an app for a travel industry startup. Due to unforeseen events, the features and the overall solution will not be useable by many customers due to new travel restrictions. What should the project manager do first?
Release the team and help them achieve their potential on a new project.
Ask the organization's management for advice regarding the project's direction.
Assess the environmental changes and recommend a pivot for the project.
Pause the project if business value cannot be reached and collect lessons learned.
A project sponsor is concerned that the scope is not being met correctly and has questioned several team members about this individually. When the project sponsor approached the project manager, the project manager realized that the issue was that the project sponsor understood the scope in a different manner than the project team.What should the project manager do to address this issue?
Request that the project team change their task deliverables to reflect the project sponsor's requirements.
Set up a daily standup and request that the project sponsor attend to understand the project's tasks and deliverables.
Ask the project team to compile a project scope document and obtain approval from the project sponsor.
Facilitate a stakeholder alignment session so that the team and project sponsor are in agreement with the deliverables.
A project manager is assigned to a large construction project with more than 100 project team members. The project manager is having a hard time keeping the project on track and deriving the planned benefits. The project manager wants to make sure that each requirement is linked to the business and project objective.What should the project manager do?
Review the requirements on a weekly basis.
Implement a requirements traceability matrix.
Add the requirements to the project charter.
Understand the project management plan.
A project's business case was just approved and the project manager is creating the benefits management plan. It is unclear how the benefits from the project align with the organization's vision.What should the project manager do first to verify alignment?
Ask the project team to delay the kick-off while resolving the concern.
Request a copy of the project assumptions log for more insight.
Meet with the project sponsor to obtain more information.
Consult with the project team members to gain their opinions.
An agile team is facing a challenge with the quality of its deliverables. Every time a feature is promoted to production, many defects arise, preventing the customers from properly using the solution.What should the project manager do to avoid this situation in the future?
Create a team incentive program with prizes, allowing the team members to work overtime to find defects.
Reduce the release cycle and invest more time on stabilizing the current features instead of releasing new ones.
Hire a quality assurance specialist and integrate a second phase of testing into the current project life cycle.
Use the next retrospective to understand the root cause of the quality issues and have the team come up with an action plan.
In an agile project, the project owner has repeatedly called for ad hoc meetings with team members. What should the project manager do?
Ask the team to focus only on the goal, not on ad hoc meetings.
Coach the project owner about the implications of unplanned meetings.
Discuss the issue with the project owner at the retrospective meeting
Escalate to the top management because it effects the team.
At the end of a workshop to review project deliverables, a number of follow-up action items were generated. What should the project manager do next?
Defer all actions until the next workshop to keep the team focused on other higher priorities
Follow up on each item as soon as possible to ensure timely completion and report the status to management.
Review the critical path and update the project schedule with the newly identified tasks.
Prioritize the actions with the team, assign individuals who will be responsible for completion, and monitor progress.
A project sponsor has approved the project charter and business case. The project manager has reviewed the artifacts to initiate the project and is unclear if the intended benefits of the project align with the strategic objectives of the business.What should the project manager do first?
Start executing the project since leadership is responsible for the business strategy.
Meet with the project sponsor to better understand the strategic benefits of the project.
Propose an updated business case and project charter that are more aligned with the business strategy.
Conduct qualitative and quantitative risk analysis and record the results in the risk register.
During regular project progress review meetings, one team member shares bad news that has a significant impact on the project schedule. How should the project manager react to ensure the project remains successful?
Focus the discussion on recovery and ways to get back on track.
Act in a way to highlight the criticality of the situation.
Punish the team member for providing negative data that will affect the team's morale.
Thank the team member for raising this issue, log it, and move on to the next topic
A project manager wants to ensure that the project acceptance criteria are met for all project deliverables. What should the project manager do to accomplish this?
Schedule regular meetings with project stakeholders to make sure they are satisfied.
Include project stakeholder expectations and needs while creating project acceptance criteria.
Create a statement of work (SOW) and ensure it remains unchanged during the project life cycle.
Discuss project acceptance criteria with the project sponsor before the execution phase.
A project manager has begun a complex oil refinery project. Although the project is in the initiation phase, the sponsor keeps asking for concrete dates for the most important project milestones.When will the project manager be able to provide the requested information?
During the planning phase, when processes for scope definition and activity duration and sequencing will be performed
As soon as possible, as project delays can be significantly avoided when a schedule is developed early
Close to the end of the project, as the forecasts will be more accurate and most risks will already be mitigated
In the initiation process, as it happens concurrently with the project contract and project charter creation
A project manage is in the middle of an angle project comprised of 100 user stories broken down into five iterations. Each user story is worth U$$50. The actual expenditure is U$$2,00 and 50 user stories have been delivered.Which statement is true?
The project is over budget and behind schedule.
The project is under budget and on schedule.
The project is under budget and behind schedule.
The project is on budget and on schedule.
An insurance company is planning to make a big change to its core application. The project manager realizes there is resistance to change from the sales agents since they are accustomed to taking orders manually and entering them in the system at the end of the day. With the new change, they will use point-of-sale devices to take orders online.What should the project manager do to get commitment from the sales agents?
Use a business case to model a sales pitch and gain consensus from the sponsors.
Request help from the project sponsor to get support from the sales agents.
Escalate the issue to senior management to gain team buy-in
Explain the change benefits to the sales agents' manager to get their support.
A new team member is assigned to a team that consistently delivers each iteration. The new team member is does not understand many of the processes followed and begins to negatively impact the schedule.What should the project manager do?
Place the new team member on a performance improvement program.
Ask another team member to take some of the new team member's work.
Assign easier activities to the new team member.
Allocate time within the iterations to mentor the new team member.
A project manager is reviewing the lessons learned for an historical project. The review identifies that the client's engineer was adamant that they review all changes, even those not identified in the contract.How should the project manager deal with this when planning the project?
Ensure the change management plan highlights this requirement to prevent future issues.
Update the project charter with this information regarding change management.
Update the project risk register to identify this risk and describe how to mitigate the issue.
Talk with the client to ensure they are aware of the change management procedure.
Due to unforeseen circumstances, a contractor was unable to mobilize the project team, which was necessary to conduct face-to-face meetings and discussions. Virtual meetings were subsequently put in place, but the local project team and end users now face a communication gap that is causing the team's low performance.What should the project manager do?
Ask the contractor to solve this problem because this is a contractual obligation.
Terminate the contract and initiate a new one with a local contractor.
Implement key performance indicators (KPIs) and convince the contractor to engage the team.
Reassess continually to remove blockers for the team.
A company is transitioning from a predictive approach to an agile approach. A project manager is assigned to the first pilot with an inexperienced team. Due to an unexpected event, the whole team is asked to work remotely. During the second sprint, the project manager starts to notice a lack of commitment from the team members.What should the project manager do in this situation as a servant leader?
Request an exception to allow the team to return to work on-site
Allow the team to address the problem as a self-organized team
Coach team members to increase their engagement and collaboration
Force the team to attend the daily standups to gather the project status
A scrum team's daily meetings are conducted by teleconference between three teams, each located in different countries. The meetings typically last 45 minutes with many misunderstandings due to language barriers. How should the project manager resolve this issue for the next iteration?
Transfer half of the backlog items to the next iteration to allow more time to complete the meetings.
Extend the meeting to 1 hour and request that all of the participants bring up all of the issues.
Instruct the meeting participants to speak only about blockers during the meeting.
Train the three team leads to conduct a local meeting, then run an overall status meeting.
A product owner has returned from a meeting with a few key stakeholders, who expressed interest in learning more about the project progress. The product owner is seeking the project manager's recommendation on how to approach this request. What should the project manager do to help the product owner?
Provide an overview of the completed functionalities and release plan, and capture expectations for future stakeholder involvement.
Invite the product owner to future demonstrations where they can provide feedback.
Provide access to the latest user acceptance test (UAT) environment so they can see the solution.
Remind the product owner of stakeholder accountability, and ask the product owner to determine the appropriate next steps.
A project manager is managing a few innovation projects with a high level of uncertainty. The project manager is experiencing challenges with the large number of change requests issued due to the nature of the project. What should the project manager do?
Add a fixed number of change requests allowed by the client on the project baseline.
Request sponsor approval for all change requests to reduce the number of changes.
Initiate the number of iterations to reduce the number of change requests.
Reduce the number of approvers required to implement a change request.
A project manager notices that the project team is unlikely to complete the development of a system on time before the testing start date, which was based on the technical complexity of the project. What should the project manager do before communicating with the client during the regular project progress meeting?
Tell the client about the chance for the potential delay.
Work with the project team to evaluate the potential delay.
Do not disclose the likelihood of a delay as it is yet to happen.
Ask the project sponsor to inform the client in the next update
A newly formed project team includes team members who have been working in the company for a long time as well as team members who are new to the company. The project team members discovered that there is a gap in communication between these two groups, and they are finding it hard to collaborate with one another.What should the project manager do?
Ask the experienced members to lead the junior members to facilitate skill transfer.
Encourage team members to focus on delivering results with their specialized skills.
Organize networking sessions to allow the team members to get to know one another.
Ask the team to self-organize and escalate any issues to the project manager.
A project team needs to follow regulatory compliance guidelines that are mandatory for the project. What should the project manager do to ensure compliance adherence?
Assess compliance when there is time in the project.
Assign a project team member to ensure compliance.
Review compliance adherence at the end of the project.
Include compliance within the development tools.
A project manager has taken over a project that has been without a project manager for the last couple of weeks. The team is feeling lost and there are a few team members who are confused about the next steps and the final outcome of the project. What should the new project manager do?
Avoid conflict and let the team self-organize on how they want to work on the project tasks.
Ask the project sponsor to provide team members with a project direction regarding outcomes.
Set short-term goals in order to create a winning culture internally and praise team members for achieving them.
Escalate the situation to the steering committee and request that more time be allotted to the project.
A project manager is managing a national rollout for an innovative product in a regulated environment that is expected to change. The project management office (PMO) needs visibility of the regulatory constraints while maintaining a degree of flexibility. Which tool can the project manager use?
Use a burndown chart to provide transparency.
Use a kanban board to increase accountability.
Use a product backlog to manage changes.
Use a burnup chart to provide transparency.
A company changed the product owner on an existing project. The new product owner has less knowledge of the product than everybody else on the team. Due to the product owner's lack of knowledge, the team does not consider the opinions of the product owner seriously and mostly relies on the project manager's opinion.What should the project manager do?
Assume the role of the product owner while the product owner gets familiar with the product.
Schedule time to share insights with the new product owner about the product and project information.
Work with the project management office (PMO) manager to generate an onboarding plan for the new product owner.
Organize a team-building activity and ask the team to respect the opinions of the new product owner.
A project manager has been assigned to a project that involves building 100 wells for a small community that is urgently in need of access to water. What should the project manager do next?
Hire local contractors who are familiar with the environment.
Start project planning and develop the project management plan.
Face the challenge immediately and start sending relief to the town.
Process a change request for additional funding due to project urgency.
A geographically distributed project team working on an iterative project adopts a new mode of communication following changes in health protocols. The colocated team members are finding themselves challenged with understanding verbal communication and collaboration methods.What should the project manager do?
Allow collaboration to smooth out communication between team members.
Add collaboration tools to the communications management plan.
Escalate these communication challenges to the project sponsor.
Organize a team meeting to resolve the communication challenges.
An experienced project team member always points out the issues of other team members during meetings. The other team members feel that the experienced team member is deflecting their own issues in meetings. What should the project manager do?
Arrange separated group meetings to allow everyone to express their opinions.
Review the communications management plan with the team and enforce its implementation.
Prepare an agenda for all future team meetings and facilitate the discussion.
Speak with the experienced team member to discuss the issues in a supportive way.
A project manager is overseeing a software development project that is facing scope creep due to frequent changes requested by stakeholders. What should the project manager do to manage these changes effectively?
Communicate to stakeholders that no changes can be made after the project has started.
Allow changes to be made as they are requested to keep stakeholders satisfied.
Document all changes but do not take any action until the project is completed.
Implement a formal change control process to evaluate and approve changes.
