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business 256-297

Total questions: 43

Worksheet time: 22mins

Name
Class
Date
1.

Which of the following is required for good communication?

a)

empathy

b)

defensiveness

c)

impatience

d)

inattentiveness

e)

all answers are correct

2.

Andres used a visual aid during his presentation. A visual aid is often used to provide:

a)

emphasis and illustration

b)

something nice to look at

c)

non-verbal communication

d)

no correct answer

e)

all answers are correct

3.

Two main categories of communication are:

a)

verbal and non-verbal

b)

formal and informal

c)

short and long

d)

one-way and two-way

e)

narrow and wide

4.

Many of us are poor listeners because

a)

all answer choices are correct.

b)

the brain can process information at least three times as fast as people talk.

c)

we tend to “tune out” speakers whose ideas run counter to our own.

d)

we would like rather talk than listen.

e)

no correct answer.

5.

Negotiation is about resolving:

a)

conflict

b)

harmony

c)

interdependence

d)

independence

e)

relations

6.

The process of choosing language or non-verbal behaviors to convey your message is knowns as …

a)

encoding

b)

decoding

c)

motivating

d)

stimulating

e)

sending

7.

Webinar is the example of the following:

a)

all answers are correct

b)

no correct answer

c)

face to face communication

d)

verbal communication

e)

non-verbal communication

8.

Effective communication requires:

a)

interpersonal skills

b)

good looks

c)

money

d)

big social circle

e)

good clothes

9.

Eye contact is not possible in the following communicative event:

a)

written communication

b)

face-to-face communication

c)

debate

d)

discussion

e)

presentation

10.

All of the following are examples of effective communication skills except:

a)

arms crossed

b)

open body posture

c)

eye contact

d)

calm voice

e)

good presentation

11.

Communication starts with …

a)

sender

b)

receiver

c)

encoding

d)

channel

e)

feedback

12.

There are … C’s in effective communication

a)

Seven

b)

Six

c)

Five

d)

Four

e)

Nine

13.

What doesn’t belong to 7 Cs of communication in business?

a)

Code

b)

Consideration

c)

Clarity

d)

Completeness

e)

Courtesy

14.

The term communis derived from …word.

a)

Latin

b)

Greek

c)

Chinese

d)

English

e)

French

15.

The American style of writing the date in business letter starts with …

a)

Month

b)

Year

c)

Day

d)

Time

e)

No correct answer

16.

Effective communication can only be achieved when …

a)

the audience is understood

b)

thoughts are organized

c)

feedback is encouraged

d)

systematic delivery of speech

e)

no correct answer

17.

A motivated worker does not need much …

a)

supervision

b)

advice

c)

encouragement

d)

suggestion

e)

requests

18.

The main objective of communication is …

a)

information and persuasion

b)

control and management

c)

skills and personality development

d)

need

e)

send information

19.

A good salesperson can … almost anybody to buy anything.

a)

persuade

b)

satisfy

c)

apply

d)

adapt

e)

ask

20.

Slides falls under … communication.

a)

visual

b)

oral

c)

written

d)

spoken

e)

no correct answer

21.

Receiver should … the message objectively and send feedback promptly.

a)

decode

b)

encode

c)

forward

d)

write

e)

find

22.

Culture is embedded in our …

a)

beliefs

b)

gestures

c)

minds

d)

impression

e)

expressions

23.

Cultural intelligence helps us to know cultural:

a)

differences

b)

rules of behavior

c)

similarities

d)

customs

e)

rituals

24.

Culture refers to:

a)

rules of behavior

b)

behavior

c)

attitude

d)

appearance

e)

thinking

25.

Which of these should not be avoided for effective communication?

a)

planning

b)

noise

c)

semantic problems

d)

wrong assumptions

e)

team

26.

… are written records of business done at the meeting.

a)

Minutes

b)

Circulars

c)

Notices

d)

Letters

e)

Memos

27.

Radio, television and signs are all examples of:

a)

one-way communication

b)

communication

c)

a medium

d)

two-way communication

e)

no correct answer

28.

A person’s social ability is also known as:

a)

interpersonal skills

b)

interaction skills

c)

team work skills

d)

life skills

e)

no correct answer

29.

“Figuring out” the message is called:

a)

decoding

b)

feedback

c)

encoding

d)

communication breakdown

e)

sending

30.

Neither the customer or the salesperson wants to feel … over a deal.

a)

cheated

b)

checked

c)

changed

d)

charged

e)

mentioned

31.

It was agreed that the full cost would be refunded if the goods were returned in perfect …

a)

condition

b)

state

c)

situation

d)

shape

e)

form

32.

We are willing to supply the goods …a discount of 5%.

a)

at

b)

in

c)

after

d)

over

e)

through

33.

We are happy to replace the … goods free of charge.

a)

damaged

b)

injured

c)

hurt

d)

destroyed

e)

collapsed

34.

The sales … for the next few months is not particularly optimistic.

a)

forecast

b)

figures

c)

drive

d)

trend

e)

number

35.

She made sure that everyone was able to express their point of …

a)

view

b)

opinion

c)

idea

d)

impression

e)

vision

36.

He was unable to stay for the … of the meeting as he had other business to attend to.

a)

duration

b)

time

c)

length

d)

extent

e)

deed

37.

The company needed to make job cuts so they asked staff to … for redundancy.

a)

choose

b)

offer

c)

volunteer

d)

select

e)

find

38.

Many people would jump … the chance of working for a successful travel company.

a)

at

b)

off

c)

in

d)

over

e)

up

39.

The most effective sales technique is one which tells the customer how the product will … him or her.

a)

benefit

b)

better

c)

improve

d)

profit

e)

drawback

40.

Employees are allowed up to three weeks unpaid … a year.

a)

leave

b)

absence

c)

vocation

d)

time

e)

day-off

41.

Although I am a very junior member of staff, my … prospects are good.

a)

long-term

b)

long-lived

c)

long-standing

d)

long-winded

e)

long-lasted

42.

Correspondence is

a)

Letters received

b)

People who write each other

c)

Papers and envelopes

d)

All answers are correct

e)

No correct answer

43.

Encoding is the process of:

a)

changing thought into symbols or words

b)

assigning meaning to symbols or words

c)

understanding the message

d)

delivering the message

e)

all answers are correct

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