Free Printable Del2

1.

List of items to discuss in a meeting.

a)

agenda

b)

objectives

c)

component

d)

purposes

e)

break

2.

The purpose or intention of the meeting

a)

agenda

b)

objective

c)

break

d)

purpose

e)

adjourn

3.

Person who controls a meeting

a)

chair

b)

secretary

c)

participant

d)

boss

e)

guest

4.

Change the date of the meeting to a later date

a)

postpone

b)

move

c)

delete

d)

enclose

e)

choose

5.

To have a break in a meeting

a)

adjourn

b)

agenda

c)

objective

d)

purpose

e)

time

6.

Adjourn means

a)

to take a break during the meeting

b)

to start a meeting

c)

to postpone a meeting

d)

to change the time of the meeting

e)

to tell objectives

7.

Choose option which is not suitable for asking for opinion

a)

I believe?

b)

What do you think about …?

c)

Do you have any opinion in …?

d)

What is your attitude to …?

e)

Do you agree…?

8.

Choose option which is suitable for stating opinion

a)

All of the below

b)

I think…

c)

In my experience…

d)

I believe…

e)

It seems to me…

9.

Decision making meeting is …

a)

used by teams when they need to formally agree on a significant decision and secure commitment to act on that decision.

b)

meeting held for the purpose of information and dialogue.

c)

any meeting called by a governing body for the purpose of addressing an unexpected event which requires immediate attention.

d)

scheduled discussion and group planning sessions. They’re typically not impromptu and are usually informal. They can occur at any time interval and maybe monthly progress reports, discussions, project reviews, one-on-ones, annual reviews, or comprehensive updates.

e)

used to monitor task progress against an expected outcome.

10.

Information giving meeting is ….

a)

meeting held for the purpose of information and dialogue.

b)

used by teams when they need to formally agree on a significant decision and secure commitment to act on that decision.

c)

any meeting called by a governing body for the purpose of addressing an unexpected event which requires immediate attention.

d)

scheduled discussion and group planning sessions. They’re typically not impromptu and are usually informal. They can occur at any time interval and maybe monthly progress reports, discussions, project reviews, one-on-ones, annual reviews, or comprehensive updates.

e)

used to monitor task progress against an expected outcome.

11.

Spontaneous/emergency meeting is…

a)

any meeting called by a governing body for the purpose of addressing an unexpected event which requires immediate attention.

b)

used by teams when they need to formally agree on a significant decision and secure commitment to act on that decision.

c)

meeting held for the purpose of information and dialogue.

d)

scheduled discussion and group planning sessions. They’re typically not impromptu and are usually informal. They can occur at any time interval and maybe monthly progress reports, discussions, project reviews, one-on-ones, annual reviews, or comprehensive updates.

e)

used to monitor task progress against an expected outcome.

12.

Routine meetings are…

a)

scheduled discussion and group planning sessions. They’re typically not impromptu and are usually informal. They can occur at any time interval and maybe monthly progress reports, discussions, project reviews, one-on-ones, annual reviews, or comprehensive updates.

b)

any meeting called by a governing body for the purpose of addressing an unexpected event which requires immediate attention.

c)

used by teams when they need to formally agree on a significant decision and secure commitment to act on that decision.

d)

meeting held for the purpose of information and dialogue.

e)

used to monitor task progress against an expected outcome.

13.

What point does not belong to the structure of decision making meetings?

a)

not to be aware of one another’s needs and perceptions

b)

study/discuss/analyze the situation

c)

define the problem

d)

set an objective

e)

state imperatives and desirables

14.

Choose the correct option. Importance of communication…

a)

all of the below

b)

two-way process

c)

participants must be aware of other’s needs

d)

full communication and understanding is essential

e)

four elements of communication: awareness, understanding, empathy, perception

15.

Choose suitable verb. I … prices are too high.

a)

think

b)

interested

c)

excited

d)

watchs

e)

looks

16.

Where do you use the following phrase: “I think we should postpone a decision…”?

a)

delaying decisions

b)

ending the meeting

c)

referring to other speakers

d)

asking for clarification

e)

checking that the clarification is sufficient

17.

Where do you use the following phrase: “Could you be more specific?”

a)

asking for clarification

b)

delaying decisions

c)

ending the meeting

d)

referring to other speakers

e)

checking that the clarification is sufficient

18.

Where do you use the following phrase: “This means…”?

a)

clarifying

b)

delaying decisions

c)

ending the meeting

d)

referring to other speakers

e)

checking that the clarification is sufficient

19.

Where do you use the following phrase: “Is that OK?”

a)

checking that the clarification is sufficient

b)

delaying decisions

c)

ending the meeting

d)

referring to other speakers

e)

clarifying

20.

Complete the expression with a suitable word. What $\_\_\_\_$ do you mean?

a)

exactly

b)

example

c)

specific

d)

want

e)

understand

21.

Choose a suitable answer for the following question: “Can we reach a decision today?”

a)

No, I think we need more time

b)

No, we have other important issues

c)

Yes, but we can’t make a decision yet

d)

All answers are correct

e)

no correct answer

22.

What is negotiation?

a)

a strategic discussion that resolves an issue in a way that both parties find acceptable.

b)

an opposing or alternative suggestion.

c)

a negotiated and typically legally binding arrangement between parties as to a course of action.

d)

all answers are correct.

e)

no correct answer.

23.

The counter suggestion is …

a)

an opposing or alternative suggestion.

b)

a strategic discussion that resolves an issue in a way that both parties find acceptable.

c)

a negotiated and typically legally binding arrangement between parties as to a course of action.

d)

all answers are correct.

e)

no correct answer.

24.

Agreement means…

a)

a negotiated and typically legally binding arrangement between parties as to a course of action.

b)

an opposing or alternative suggestion.

c)

a strategic discussion that resolves an issue in a way that both parties find acceptable.

d)

all answers are correct.

e)

no correct answer.

25.

Find synonym to agreement-based negotiation

a)

win-win negotiation

b)

win-lose negotiation

c)

lose-lose negotiation

d)

no correct answer

e)

all answers are correct

26.

Compromise is…

a)

agreement that is between the starting positions of both sides in a negotiation.

b)

plan for the meeting or negotiation.

c)

most important needs and demands.

d)

a legal document that gives details of an agreement.

e)

information used to help make your point in a negotiation or meeting.

27.

Priorities are…

a)

most important needs and demands

b)

agreement that is between the starting positions of both sides in a negotiation

c)

plan for the meeting or negotiation

d)

a legal document that gives details of an agreement

e)

information used to help make your point in a negotiation or meeting

28.

Contract is …

a)

a legal document that gives details of an agreement

b)

most important needs and demands

c)

agreement that is between the starting positions of both sides in a negotiation

d)

plan for the meeting or negotiation

e)

information used to help make your point in a negotiation or meeting

29.

Evidence is …

a)

information used to help make your point in a negotiation or meeting

b)

a legal document that gives details of an agreement

c)

most important needs and demands

d)

agreement that is between the starting positions of both sides in a negotiation

e)

plan for the meeting or negotiation

30.

Agreement is …

a)

position that both sides accept

b)

a legal document that gives details of an agreement

c)

most important needs and demands

d)

information used to help make your point in a negotiation or meeting

e)

plan for the meeting

31.

Complete the sentence with a suitable word. Not all meetings have a formal …

a)

agenda

b)

instruction

c)

chair

d)

participant

e)

idea

32.

In the process of negotiation, you have to know your ….

a)

strength and weaknesses

b)

dreams and expectations

c)

goals and results

d)

presentation and lunch time

e)

objectives and dreams

33.

Complete the gap with a suitable word. The opening … doesn’t explains your minimum requirements from the negotiation.

a)

statement

b)

agenda

c)

proposal

d)

compromise

e)

evidence

34.

During the negotiation the main speaker shouldn’t

a)

fill silences

b)

create a joint, public and flexible agenda

c)

listen

d)

build on common ground

e)

explore alternatives

35.

Match the word to the correct meaning. Issue…

a)

problem

b)

advantage

c)

disadvantage

d)

confirmation

e)

question

36.

Match the word to the correct meaning. Link …

a)

tie to

b)

problem

c)

confirm

d)

accept

e)

all right

37.

Which type of negotiation doesn’t exist?

a)

all suggested types exist

b)

X

c)

Y

d)

Z

e)

no correct answer

38.

What type of negotiator do we have?

a)

fighter

b)

creative negotiator

c)

the one who looks for independent advantage

d)

all answers are correct

e)

no correct answer

39.

What is communication?

a)

is the creation of understanding in someone’s mind in order to promote action

b)

one sided process

c)

a call to prove or justify something

d)

absence of understanding

e)

misunderstanding

40.

Advantage of e-mail is

a)

multiple copies

b)

expensive

c)

slow

d)

all of the above

e)

none of the above

41.

She is very happy because she starts her new … today.

a)

job

b)

work

c)

labour

d)

post

e)

desk

42.

I would be very interested in … for that job.

a)

applying

b)

entering

c)

working

d)

writing

e)

having

43.

Welcome … our new office.

a)

to

b)

for

c)

in

d)

at

e)

through

44.

I am writing … behalf of my company.

a)

on

b)

from

c)

out

d)

in

e)

under

45.

Please leave a message on the answer phone if you need to contact us … office hours.

a)

through

b)

outside

c)

over

d)

against

e)

up

46.

The general annual meeting was … in the conference centre.

a)

held

b)

conducted

c)

provided

d)

run

e)

shown

47.

What tip isn’t important in presentation?

a)

have a cup of coffee

b)

simple and clear structure

c)

show enthusiasm

d)

consider the audience

e)

deal with nerves

48.

Identify the problem in the sentence. “What on earth is he talking about?” “I have no idea!”

a)

The language is too difficult.

b)

The speaker doesn’t have a presentation so the audience experiences difficulties.

c)

The speaker’s voice is too quiet.

d)

The size of the letters is too small so the audience experiences difficulties in reading it.

e)

The speaker doesn’t provide the audience with summary.

49.

Identify the problem in the sentence. “Read that! I can’t read that! I’d need a pair of binoculars!”

a)

The size of the letters is too small so the audience experiences difficulties in reading it.

b)

The language is too difficult.

c)

The speaker doesn’t have a presentation so the audience experiences difficulties.

d)

The speaker doesn’t provide the audience with summary.

e)

The speaker’s voice is too quiet.

50.

Identify the problem in the sentence. “Speak up! I can’t hear a thing!”

a)

The speaker’s voice is too quiet.

b)

The language is too difficult.

c)

The speaker doesn’t have a presentation so the audience experiences difficulties.

d)

The size of the letters is too small so the audience experiences difficulties in reading it.

e)

The speaker doesn’t provide the audience with summary.

51.

Identify the problem in the sentence. “Hey, Jane! Wake up! He’s finished!”

a)

The presentation is boring.

b)

The speaker doesn’t have a presentation so the audience experiences difficulties.

c)

The size of the letters is too small so the audience experiences difficulties in reading it.

d)

The speaker doesn’t provide the audience with summary.

e)

The speaker’s voice is too quiet.

52.

Complete the sentence with a suitable word. My … today is about our plans for entering new markets.

a)

talk

b)

idea

c)

meaning

d)

point

e)

wish

53.

Complete the sentence with a suitable word. I’d … to say something today about the new project.

a)

like

b)

want

c)

wish

d)

think

e)

suppose

54.

Complete the sentence with a suitable word. The presentation will give you an … of our organization.

a)

overview

b)

meaning

c)

opinion

d)

information

e)

talk

55.

Complete the sentence with a suitable word. The … of my talk is “Problems of a small business”.

a)

title

b)

meaning

c)

idea

d)

essay

e)

present

56.

Finish the phrase with a suitable word. To explain …

a)

the problem

b)

the talk into three parts

c)

a few words

d)

ease

e)

interesting

57.

Finish the phrase with a suitable word. To give …

a)

an overview

b)

the problem

c)

questions

d)

the talk into three parts

e)

a few words

58.

The purpose of visual aids …

a)

all answers are correct.

b)

can make information more memorable and they help the speaker.

c)

support what the speaker says.

d)

show information which is not easily expressed in words or they can highlight information.

e)

cause the audience to employ another sense to receive information.

59.

Which is not a type of visual support?

a)

audio

b)

diagram

c)

film

d)

picture

e)

chart

60.

Important consideration in rehearsing a presentation are…

a)

timing and pace

b)

attire

c)

food and beverages

d)

audience

e)

gestures

61.

To contrast text on a presentation slide for better viewing, it is preferable to use …

a)

dark text on a light background

b)

dark text on a dark background

c)

light text on a light background

d)

colour is not important

e)

any bright colours

62.

The outline of a presentation should include:

a)

a beginning, middle and an end of the presentation

b)

possible questions from the audience

c)

references

d)

acknowledgements

e)

beginning and end

63.

Choose the correct answer. Visuals must be:

a)

All of the above/below

b)

Well prepared

c)

Well chosen

d)

Clear

e)

Structured

64.

How long you have to keep eye contact with the audience?

a)

At least 80%

b)

At least 50%

c)

At least 30%

d)

At least 20%

e)

At least 40%

65.

How to hold the audience’s attention?

a)

All answers are correct

b)

Find out about the audience and what they need to know.

c)

Plan what you are going to say and say it clearly and concisely.

d)

Use various signals to help hold the audience’s attention.

e)

Sequence the information.

66.

Choose the word which has a similar meaning to the word “Finally” …

a)

lastly

b)

now we come to

c)

after that

d)

to begin with

e)

come to

67.

Choose the word which has a similar meaning to the word “to begin with” …

a)

first

b)

now we come to

c)

after that

d)

lastly

e)

now we come

68.

In summary you have to…

a)

all options are correct.

b)

restate main points.

c)

restate what the audience must understand and remember.

d)

contain no new information.

e)

be short.

69.

A conclusion has to …

a)

all options are correct.

b)

state the logical consequences of what has been said.

c)

contain recommendations.

d)

be short.

e)

no correct answer.

70.

How to handle questions?

a)

All options are correct.

b)

Listen very carefully.

c)

Ask for repetition or clarification if necessary.

d)

Paraphrase the question to check you understand it.

e)

Don’t allow one or two people to dominate.

71.

Choose the correct word. That … the main part. Now we come to the conclusion.

a)

ends

b)

brings

c)

leaves

d)

starts

e)

drives

72.

That’s really all I wanted to say. I’d like to … the three things I have described.

a)

summarize

b)

recommend

c)

conclude

d)

drive

e)

think

73.

Can I … now with some recommendations?

a)

finish

b)

recommend

c)

suggest

d)

think

e)

bring

74.

Choose the correct verb: … for a discussion

a)

have time

b)

make

c)

ask

d)

conclude

e)

hear

75.

Choose the correct verb: … some comments.

a)

make

b)

ask

c)

hear

d)

have time

e)

conclude

76.

A well laid out letter always gives a good ….

a)

impression

b)

idea

c)

reaction

d)

effect

e)

thinking

77.

If you are … in attending, please let me know as soon as possible.

a)

interested

b)

concerned

c)

pleased

d)

sure

e)

conscious

78.

You must … your application by the end of the week.

a)

submit

b)

subject

c)

subscribe

d)

subcontract

e)

contract

79.

Managers should … staff to maintain non- smoking policy throughout the building.

a)

encourage

b)

suggest

c)

support

d)

cooperate

e)

realize

80.

Make sure that the main … of the report contains only relevant information.

a)

body

b)

business

c)

content

d)

form

e)

introduction

81.

If this project is completed on time we will receive a … in next month’s pay.

a)

bonus

b)

party

c)

bill

d)

salary

e)

check

82.

It was decided to … the meeting until after lunch.

a)

adjourn

b)

finish

c)

hold

d)

interrupt

e)

keep

83.

Copies of the … for the meeting were distributed to the heads of the departments.

a)

agenda

b)

proposal

c)

summary

d)

plan

e)

idea

84.

How to make audio-visual communication effective?

a)

the message should be clearly written

b)

speak politely

c)

the pictures are colourful

d)

be silent

e)

keep eye contact

85.

Written communication includes…

a)

reports and forms

b)

film

c)

interview

d)

speaking

e)

audio files

86.

Which of the following is not important tip to keep in mind when conducting a face-to-face business meeting?

a)

all mentioned tips are important

b)

take notes

c)

speak clearly

d)

thank the person at the end of the meeting

e)

show that you are listening carefully

87.

Which of these is an example of formal communication?

a)

an email listing current internal job vacancies

b)

gossiping with colleagues on the way to work

c)

a chat with a colleague you bump into in a coffee shop

d)

chat with friends

e)

chat with relatives

88.

Pictures, slides, films fall under …

a)

audio-visual communication

b)

reporting

c)

body language

d)

visual communication

e)

no correct answer

89.

Gestures is an example for …

a)

body language

b)

speeches

c)

grammar

d)

written

e)

no correct answer

90.

Face-to-face communication is a …

a)

direct conversation

b)

oral communication

c)

visual communication

d)

written

e)

no correct answer

91.

The letter of acknowledgement …

a)

serves all the above purposes

b)

avoids misunderstanding

c)

provides a record

d)

shows courtesy

e)

doesn’t serve all the above purposes

92.

Colours also have a … effect.

a)

psychological

b)

sociological

c)

physiological

d)

socio psychological

e)

no correct answer

93.

There are two types of conflict

a)

destructive and constructive

b)

bad and good

c)

positive and negative

d)

bad and worse

e)

involved and non-involved

94.

Two examples of what can “speak” about a person before they do, are:

a)

Clothing, appearance and posture

b)

Facial expressions and grammar

c)

Posture and your level of knowledge

d)

Clothing and your tone

e)

No correct answer

95.

Facial expression, gestures, eye contact, nodding the head and physical appearance are the form of …

a)

nonverbal communication

b)

verbal communication

c)

oral communication

d)

visual communication

e)

no correct answer

96.

The … body of the presentation should be broken into short and clear units.

a)

main

b)

middle

c)

upper

d)

lower

e)

no correct answer

97.

An effective oral presentation process follows … steps.

a)

3

b)

4

c)

5

d)

6

e)

7

98.

Which of the following is an example of a nonverbal message?

a)

eye contact

b)

yelling

c)

jargon

d)

mumbling

e)

murmuring

99.

Communication without words is called …

a)

nonverbal communication

b)

verbal

c)

oral communication

d)

written communication

e)

no correct answer

100.

Proper eye contact with the audience when delivering a presentation involves.

a)

Making a sweeping glance of the audience from the left to the right and front to back of the room

b)

Staring at each audience member

c)

Making a sweeping glance of the audience from left to right in the front row of the room

d)

Looking above the audience’s heads

e)

No correct answer

Del2

Total questions: 100

Worksheet time: 50mins

Similar Resources on Wayground