WorksheetsFinal Exam MANCQ
Total questions: 60
Worksheet time: 30mins
Enterprise Process Management (EPM) is primarily concerned with:
Isolated IT systems
Coordinating and improving business workflows
Marketing and branding strategies
Network infrastructure
What does BPMN stand for?
Business Process Management Network
Business Process Model and Notation
Business Performance Measurement Node
Business Process Mapping Network
Which technology automates repetitive, rule-based tasks?
ERP
BPMN
RPA
SCM
Which ERP module manages payroll and employee records?
SCM
Financial Management
Human Capital Management
Logistics
Why is workflow visualization important in EPM?
It eliminates the need for KPIs
It helps stakeholders understand and improve processes
It increases system complexity
It replaces automation
What is the main goal of performance tracking in EPM?
To monitor employee attendance
To identify underperforming processes
To automate business rules
To eliminate audits
Why are cloud ERP systems attractive to many organizations?
They require high upfront costs
They eliminate data integration
They offer affordability and rapid deployment
They avoid vendor support
Which SCM flow includes invoices, payments, and refunds?
Physical flow
Information flow
Financial flow
Material flow
A company uses BPMN diagrams to train new employees and reduce errors. Which EPM element is being applied?
Automation
Workflow visualization
Performance tracking
Reverse logistics
An organization automates invoice processing to reduce errors and speed up operations. Which technology is most appropriate?
ERP Financial Module
BPMN
RPA
CRM
A firm tracks cycle time and defect rates to improve operations. Which EPM practice is being used?
Workflow automation
Performance tracking
Kaizen
ERP deployment
A retailer combines forecast-based production with real-time customer orders. Which supply chain model is applied?
Push model
Pull model
Hybrid push–pull model
Continuous flow model
A company experiences delays due to redundant approval steps. Which EPM tool would best help diagnose the issue?
RPA
BPMN workflow mapping
ERP deployment
Financial reporting
Why might a cloud ERP become expensive over time for high-usage organizations?
Lack of scalability
Accumulating operational costs
Limited access
Poor automation
An organization avoids outsourcing critical processes to protect intellectual property. Which factor is influencing the decision?
Cost efficiency
Control and risk management
Speed of deployment
Automation capability
A manufacturer adopts Just-in-Time production to minimize waste. Which SCM principle is applied?
Agile model
Lean manufacturing
Fast chain model
Reverse logistics
Which ERP deployment model is most suitable for organizations with strict regulatory requirements?
Cloud ERP
Hybrid ERP
On-premise ERP
Vertical ERP
A firm prioritizes scalability, remote access, and minimal IT burden. Which ERP deployment should it choose?
On-premise ERP
Vertical ERP
Cloud ERP
Custom ERP
Why is supply chain visibility critical for organizational competitiveness?
It increases inventory levels
It improves coordination and responsiveness
It eliminates forecasting
It reduces customer interaction
A company wants to improve efficiency, reduce costs, and remain adaptable. Which integrated approach best supports this goal?
ERP only
SCM only
EPM with automation, KPIs, and continuous improvement
Manual process redesign
A mid-sized manufacturing company is experiencing frequent delays, high inventory costs, and poor coordination between procurement, production, and distribution. Management wants a solution that will integrate departments, provide real-time data visibility, and support both push-based planning and pull-based customer orders. Which integrated approach would BEST address these challenges?
Implement standalone automation tools for each department
Use BPMN diagrams only to document existing workflows
Deploy an ERP system integrated with SCM using a hybrid push–pull model
Outsource all logistics activities to third-party providers
Which IS acquisition method involves building a system using an internal IT team?
Off-the-shelf solution
Outsourcing
In-house development
Cloud subscription
What does COTS stand for in IS acquisition?
Custom-Oriented Technical Software
Commercial Off-The-Shelf
Centralized Operational Technology System
Cloud-Optimized Transaction Software
Which ERP deployment model is known for affordability, rapid implementation, and minimal IT burden?
On-premise ERP
Hybrid ERP
Cloud ERP
Vertical ERP
A company chooses QuickBooks instead of building its own accounting system. This best illustrates which acquisition method?
In-house development
Cloud computing
Off-the-shelf (COTS) solution
IT offshoring
Why is strategic alignment important in IS acquisition?
To reduce vendor competition
To ensure systems support business goals
To shorten contracts
To eliminate training costs
An organization evaluates encryption, authentication, and regulatory compliance before acquiring a system. Which factor is being prioritized?
Cost efficiency
Vendor reputation
Scalability
Security and compliance
Why is a feasibility study conducted before acquiring an IS?
To train users early
To select vendors
To assess economic, technical, and operational viability
To finalize contracts
A hospital assesses clinical needs, compares vendors, trains staff, and evaluates system performance. This scenario best represents:
Procurement only
Vendor evaluation
IS acquisition lifecycle
Outsourcing
A firm lacks cybersecurity expertise and hires an overseas company to manage IT security. This is an example of:
Insourcing
IT offshoring
In-house development
Hardware leasing
A government agency issues an RFP, reviews proposals, and negotiates SLAs. Which acquisition phase is illustrated?
Needs assessment
Vendor selection
Implementation
Post-implementation review
A company wants full control over system features but is concerned about long-term maintenance. Which acquisition method presents this trade-off?
Cloud ERP
In-house development
COTS solution
Outsourcing
An organization prefers buying software to focus on core competencies rather than IT development. Which make-or-buy factor is emphasized?
Control
Quality
Strategic importance
Expertise availability
A company chooses a vendor with a strong financial history and excellent post-implementation support. Which acquisition factor is prioritized?
Scalability
Vendor reputation and reliability
Cost efficiency
Flexibility
A firm evaluates delivery time, defect rates, and responsiveness when reviewing suppliers. Which vendor evaluation method is applied?
Pilot testing
Reference checks
Performance metrics
Site audits
Which is a potential risk when implementing process automation?
Increased manual labor
Employee resistance to change
Decreased process speed
Higher error rates
A company avoids outsourcing critical systems to protect intellectual property. Which make-or-buy factor is being analyzed?
Cost
Control over operations
Production capacity
Flexibility
A public university complies with RA 12009 IRR to ensure transparency and accountability. Which principle is being upheld?
Operational flexibility
Strategic alignment
Regulatory compliance
Cost minimization
A company considers switching vendors but fears migration complexity. Which risk is involved?
Scalability risk
Vendor lock-in
Training risk
Licensing risk
A vendor scores highest using a weighted scoring model. Why is this method effective?
It eliminates human judgment
It ensures lowest cost selection
It provides objective comparison
It guarantees performance
A growing startup wants scalability, low upfront costs, and remote access. Which acquisition strategy should it design?
On-premise ERP with perpetual licenses
In-house development
Cloud-based ERP and IaaS
Hardware leasing only
An organization wants to redesign its sourcing strategy to reduce risks while maintaining flexibility. Which approach is most appropriate?
Sole-sourcing
Full insourcing
Hybrid sourcing (make-and-buy)
Eliminating vendors
Which of the following best describes tacit knowledge?
Easily documented manuals and reports
Personal, experience-based insights difficult to articulate
Shared knowledge stored in databases
Publicly available information
Which stage of the Knowledge Management Value Chain involves distributing knowledge across the organization?
Acquisition
Storage
Dissemination
Application
Artificial Narrow Intelligence (ANI) is designed to:
Perform any intellectual task a human can do
Surpass human intelligence in all fields
Perform specific tasks with high proficiency
Learn independently without data
Which of the following is not considered a core AI technology?
Machine Learning
Blockchain
Expert Systems
Natural Language Processing
What is the primary function of a community provider in digital business?
Sell physical goods online
Provide a platform for social interaction
Manage financial transactions
Automate manufacturing processes
Which cloud service model provides virtualized computing resources such as servers and storage?
SaaS
PaaS
IaaS
DaaS
What is the main goal of Business Process Reengineering (BPR)?
Make minor incremental improvements
Radically redesign processes for dramatic performance gains
Automate manual tasks only
Outsource business functions
Which type of knowledge is formal, structured, and easily communicated?
Tacit knowledge
Explicit knowledge
Collective knowledge
Internal knowledge
(Understanding) Which AI technique learns through trial and error by receiving feedback on actions?
Supervised Learning
Reinforcement Learning
Unsupervised Learning
Genetic Algorithms
Digital market goods differ from physical goods because they:
Require shipping and inventory management
Exist only in digital form
Are manufactured in factories
Cannot be copied
Artificial General Intelligence (AGI) is defined as AI that:
Performs specific narrow tasks
Matches human cognitive abilities across all domains
Surpasses human intelligence in all fields
Is used only in gaming applications
(Analyzing) Which stage of the Knowledge Management Value Chain is most critical for gaining competitive advantage?
Acquisition
Dissemination
Application
Storage
One of the major challenges in selling digital market goods is:
Managing warehouse inventory
Piracy and unauthorized sharing
High shipping costs
Physical damage during transport
Platform as a Service (PaaS) primarily allows developers to:
Access computing hardware only
Build, test, and deploy applications without managing infrastructure
Use pre-built software applications only
Host physical servers onsite
According to Hammer and Champy, Business Process Reengineering aims to improve:
Cost, quality, speed, and service dramatically
Employee satisfaction only
Marketing strategies incrementally
Product features
Which type of knowledge is personal and experience-based?
Explicit knowledge
Tacit knowledge
Collective knowledge
External knowledge
What AI technology is modeled after the human brain and composed of interconnected nodes?
Expert Systems
Neural Networks
Genetic Algorithms
Transaction Brokers
Which cloud computing model allows subscription-based access to software applications?
IaaS
SaaS
PaaS
On-premise
