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WorksheetsUnderstand Dining Room Service 1
Total questions: 24
Worksheet time: 12mins
To bring dishes to the table without using a tray.
Independent Service
Butler Service
Hand Service
Buffet Style
Emphasizing a particular menu item to a customer.
Highlighting
Discount
Sale
Marketing
A computerized ordering system that allows the wait staff to remotely send the order electronically to the kitchen.
Sale
Computerized
Marketing
Point-of-Sale System
Which system for placing orders is the most efficient and future oriented?
reading the orders aloud
calling orders over an intercom
putting written orders on a spindle
entering orders into a computerized device
Shaniya used a tablet to record a customer’s order, automatically send it to the kitchen staff, and calculate the bill. What is this system called?
amenities
point of sale
cash transaction
video technology
Which duty is least likely required of a foodservice employee?
making change
ordering supplies
serving customers
computing the check
The kitchen has finished Erica's order and is ready for Becky to deliver it to the table. What is the correct order and method that Becky should use to serve food and tea to Erica?
refill her tea from the left, and serve the plate to the left of Erica by sliding it into place
refill her tea from the right, and serve the plate to the right of Erica by sliding it into place
serve the plate to the right of Erica by sliding it into place, and then refill her tea from the left
serve the plate to the left of Erica by sliding it into place, and then refill her tea from the right
Jamie and Jesse decided that for their wedding they would like the entrée to be served using modern American plated service. This means food is:
A. portioned, prepared, plated, and garnished tableside.
B. portioned, prepared, plated, and garnished in the kitchen.
C. prepared, arranged on platters, and garnished in the kitchen, and then portioned by servers tableside.
D. prepared, arranged in dishes, and garnished in the kitchen, and then placed on a table for guests to portion themselves.
Jesse is the headwaiter at a fine dining restaurant. What is his responsibility?
Jesse is responsible for assisting the captain.
Jesse is responsible for an area of about 5 to 10 guests.
Jesse is responsible for the service in the banquet room.
Jesse is responsible for the overall management of service.
What type of spoon is used for clear soups and broths?
coffee spoon
dessert spoon
bouillon spoon
espresso spoon
When serving a table full of guests, who should be served first?
men
women
children
host of the meal
An upscale hotel is setting up a wedding buffet. Fresh fruit, roast beef, grilled vegetables, mashed potatoes, a garden salad, assorted breads, and beverages will be served. What items will a dining room attendant most likely serve?
the salads
fresh fruits
grilled vegetables
beverages and bread and butter
Who is the first contact for guests in full-service restaurants?
chef
manager
wait person
host or hostess
Many of Angel’s food orders were prepared incorrectly because the cooks were unable to accurately read her orders. What skill should Angel practice?
human relations
listening abilities
verbal communication
written communication
An average gratuity left for service is:
15–20% of the check total.
10% of the subtotal on the check.
what the guest feels is the right amount.
the money in the guest’s pocket at the time.
Mike and Susan tell their waiter they would like something to warm them up, so the waiter recommends they try beef stew. What is the waiter doing?
upselling
suggestive selling
focusing on limiting the amount of leftovers
attempting to sell certain items before they spoil
The Miller family's first impression of the Western Steakhouse restaurant was negative. Which scenario would cause this negative impression?
The server was appropriately dressed in a clean uniform.
The Millers were greeted as they walked into the restaurant.
The server was very rude to the Millers while taking their order.
The manager stopped by the Millers' table and introduced herself.
Rick and Bill choose to share a piece of pie, but the waiter suggests they each try the new cheesecake, which is the most expensive dessert. What is the waiter doing?
upselling
suggestive selling
just trying to please his customers
trying to limit the amount of leftovers
When a server is placing the water glass on a table, the glass should be placed above the tip of the:
salad fork.
bread knife.
dinner knife.
dessert spoon.
To which side of the guest should a waiter stand and which hand should be used when serving a salad to a guest?
left side with left hand
right side with left hand
left side with right hand
right side with right hand
How should a server provide good customer service to a group celebrating an important occasion?
by giving special attention to the guest of honor
by checking with the table every three to four minutes
by pulling up a chair and offering congratulations to the guest of honor
by coming to the table as little as possible to minimize interrupting the party
Which service staff member is responsible for clearing, cleaning, and resetting tables?
busser
cashier
host
server
When clearing a beverage, on which side of the guest should the server stand, and which hand should be used?
left side with left hand
left side with right hand
right side with left hand
right side with right hand
Which dessert should a server suggest for a person who is on a sugar-restricted diet?
frosted pound cake
fresh fruit compote
ice cream sundae
key lime pie
