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RISE UP RIF PRACTICE TEST QUESTIONS

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
a)
Safety stock
b)
Out-of-stock
c)
Back stock
d)
Excess inventory
2.

The majority of retailers are:

a)

Independently owned

b)

Corporations

c)

Franchises

d)

Online Only

3.
If a POS system detects credit card or debit card fraud, what will it do?
a)
Sound an alarm
b)
Decline the transaction
c)
Process the transaction
d)
Place an automated call to security
4.

Which of the following is a term for physical goods that are bought and sold?

a)

Sales

b)

Products

c)

Pricing

d)

Services

5.

Which of the following best defines quality customer service?

a)

Delivering a positive, memorable experience that is more than what the customer expected.

b)

Adhering to company policies when processing returns.

c)

Doing exactly what company procedures say to do.

d)

Offering free items to customers in order to keep them coming back.

6.

Juliana finds a leaking shampoo bottle and throws it out. What would be true about the inventory system?

a)

The number of shampoo bottles in the inventory system would be too high.

b)

The number of shampoo bottles in the inventory system would be accurate.

c)

The number of shampoo bottles in the inventory system would be too low.

d)

The number of shampoo bottles in the inventory system would remain unchanged.

7.
When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores they are:
a)
Stocking
b)
Picking
c)
Sending
d)
Fulfilling
8.
Which of the following terms best describes a grower of potatoes?
a)
Manufacturer
b)
Wholesaler
c)
Distribution Center
d)
Retailer
9.
Who is responsible for making sure the safety exits aren't blocked and are free to be used in an emergency?
a)
OSHA Officer
b)
Police Officer
c)
Local Union Rep
d)
Retail employee
10.
Which functional area in a retail store usually manages the on-site revenue generation, administration, and reports on the center's expenses?
a)
Marketing
b)
Information Technology (IT)
c)
Warehouse Management
d)
Finance
11.
A customer makes a purchase and their transaction total is $21.47. The customer pays with $50.00 in cash. How much change should they receive?
a)
$25.53
b)
$19.25
c)
$30.53
d)
$28.53
12.
Which of the following holds large quantities of product that are later sent either to retail locations or directly to customers?
a)
Manufacturer
b)
Wholesaler
c)
Distribution Center
d)
Retailer
13.

Which of the following is the best way to demonstrate that you have understood customer?

a)

Restate and summarize their needs

b)

Ask the customer to repeat what they said

c)

Restate the customer's exact words

d)

Ask the customer a follow-up question

14.

These devices are specifically intended to be attached to clothing in order to prevent theft and require a special tool to remove.

a)

Non-electronic ink tags

b)

Electronic security tags

c)

Plastic hang tags

d)

Fabric care labels

15.

Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?

a)

Passive listening

b)

Active listening

c)

Selective listening

d)

Reflective listening

16.
These devices are used primarily to prevent the theft of high-priced items, particularly small ones.
a)
Display or fixture locks
b)
Non-electronic ink tags
c)
Electronic tags
d)
PLUs
17.
Where are you most likely to find your company's policies and procedures?
a)
On the company website
b)
In the breakroom
c)
In an employee handbook
d)
In your managers office
18.

When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called:

a)

Inventory tracking

b)

Stock management

c)

Product registration

d)

Supply chain management

19.
Which of the following is the specific term that describes an injury caused by an item falling off a shelf and hitting a person?
a)
Accidental injury
b)
Negligence
c)
Struck-by injury
d)
Struck-against injury
20.
What does the "R" in SMART Goal Setting stand for?
a)
Retail-Oriented
b)
Results-Oriented
c)
Restart
d)
Routine

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