WorksheetsE Channel: Business Communications Exam Sem 1: 25 - 26
Total questions: 65
Worksheet time: 35mins
Victor is writing an important email in Gmail on a Sunday, but he wants it to be sent automatically on Monday. Which Gmail tool should Victor use?
Bcc
Schedule Send
Google Chat
Settings
Angie is writing an email to her manager. The part of the email where she writes 'Dear Manager,' is called a
Notation
Greeting
Salutation
Signature
Aaron is drafting an important email at work. In which situations is it recommended for Aaron to use bullets? (Select all that apply):
Avoid sending a lengthy email
List several steps you want to include in the email
Avoid using punctuation
You want to use emojis for bullets
Audrena is preparing a presentation for her team. She knows it's important to always keep the ____ in mind when creating a message.
Logic
Audience
Sender
Time
Isabella wants to send an email to 10 people but doesn't want them to see each other's email addresses. What should she click on?
To
From
Cc
Bcc
Koby is writing a professional email and ends it with the words "Thanks again,". What is the area of the email called at the bottom of the email UNDER the words "Thanks again,"?
Salutation
Ending
Signature
Business Card
Nora is writing an email to her teacher, Mrs. Suarez. Which of the following is NOT an appropriate greeting for her to use in the email?
Hello Mrs. Suarez
Hey Mrs. Suarez
Good morning Mrs. Suarez
Good afternoon Ms. Suarez
Which of the following lists three important things Audrena should keep in mind when writing an email to her boss to request two additional days off for a family commitment.
A. Use casual language, avoid giving dates, and promise to work extra hours only if asked.
B. State the dates and reason clearly, explain how his work will be covered or managed, and be polite and professional (including a clear subject line).
C. Request approval immediately, CC everyone in the company, and include personal family details.
D. Send a short text instead of email, omit how tasks will be handled, and ask for unpaid leave without checking the policy.
Look at the email about the Backus Hospital Job Fair and choose the answer that represents who is RECEIVING the email:
Jessica Vocatura
Kyle Legnos & Ardice Perry
Johanna Irizarry & Sherlyne Alcena
All of the above
Angie is writing an email to Mrs. Perry because she doesn't feel good and wants to know if she missed anything. She types the following as her SUBJECT line: "Mrs. Perry, I don't feel good, did I miss anything?" Is this a good example of a SUBJECT line in an email?
True
False
Tinni is about to send an important email to her manager. She knows that once the email is sent, she can't get it back. What should Tinni do to her email before sending?
Return
Proofread
Reply
Pay
You’re sitting next to a friend in study hall who has 6,000 emails in their Gmail inbox and can’t find an important message from a teacher. Which TWO pieces of advice would best help them organize Gmail so this doesn’t happen again?
Create labels and filters to automatically sort incoming mail, and archive or delete old messages regularly.
Leave all emails unread so they appear at the top, and forward every message to a personal phone number
Use labels and filters to sort messages, and star only emails that contain pictures.
Hire someone else to manage the inbox, and ignore Gmail’s search function.
Roshan V sent an email to Peter Banerjea and cc'd Abishai John. If Peter Banerjea hits "reply all" to this email, who will the return email go TO?
Peter Banerjea
Peter Banerjea & Abishai John
Roshan
John Abishai and Roshan V
Kristopher is learning about different types of communication at work. Which of the following is NOT an example of verbal communication?
asking for assistance
sending an email
exchanging information during an in-person meeting
explaining directions to a colleague who stops by your office
Tevyn is in a team meeting, focusing on the speaker, asking questions, and giving feedback throughout the discussion. What type of listening is Tevyn demonstrating?
Active
Passive
Pragmatic
Formal
Christopher is giving a presentation to his team. In the communication process, which of the following steps does Christopher, as the SENDER, NOT use?
Encoding
Decoding
Channel
Message
Prince is explaining a new project idea to his team. The "feedback" he gets from the team will let him know if he has successfully conveyed his message.
True
False
Bishop is giving a presentation in a busy office. All of the following are forms of noise (barrier) that could affect the communication process during his presentation, except:
Physiological
Physical
Psychological
Pervasive
During a team meeting, Marcello notices that some members are facing barriers to effective communication. Which of the following barrier is NOT a PHYSIOLOGICAL barrier?
Headache
Tired
Attitudinal
Deaf
Avery is trying to have a phone conversation with a friend. All of the following are examples of physical noise (barrier) that could interfere with their conversation except?
Having a fire engine drive by
Having a headache
Having a bad phone connection/service
Talking over a loud fan
During a group discussion, Alex rolls his eyes, Jake uses facial expressions, and Marcello adjusts his body posture. Which of the following is NOT an example of non-verbal language?
Rolling your eyes
Texting
Facial expressions
Body posture (the way you stand)
Avery is responding to emails while attending a Zoom meeting. This situation will most likely result in (check all that apply):
Active Listening
Passive Listening
Physical Barrier
Attitudinal Barrier
Charlotte, a middle-aged manager, overhears her teenage interns frequently using terms like "6-7" and "rizz" during conversations. She finds it difficult to understand what they mean, which creates a communication barrier for her. This is an example of which type of barrier?
Physical
Individual Language
Systems Design
Attitudinal
Luna is updating her resume and is working on the Education section. Which of the following would you NOT want Luna to include in that section? Select all that apply.
Norwich Free Academy, Norwich, CT
McDonald's, Crew Member
GPA: 1.5
National Honor Society
Zachary is preparing his resume to apply for jobs online. Which of the following is NOT recommended for Zachary when creating his resume?
Proofread your resume
Highlight your strengths
Use fancy fonts
Include volunteer work
Evelyn is updating her resume and adds "Proficient in Microsoft Office" to the Skills section. This is a:
Soft skill
Hard skill
Nora is updating her resume and wants to improve her SKILLS section. Which of the following would you recommend she include?
Hard working
Bilingual in English & Spanish
Creative
Good listener
Harold is updating his resume and wonders if he should include references at the bottom of his resume. References should be included at the bottom of your resume.
True
False
Mia is preparing her job application and needs to choose references. Which of the following should she NOT do when selecting her references?
Choose a coach, teacher or guidance counselor
Get contact information from references
Choose a supervisor from a job you were fired from
Ask each person's permission to use their name as a reference
Maya is preparing her resume for a job application. She wants to make sure she follows all the recommended guidelines. Which of the following should Maya NOT include in her resume?
Use correct resume format
Customize it to the job you are applying for
Start with most recent experience and work backwards
List your past salaries
Zoe is preparing her first resume but doesn't have any formal work experience. Is it acceptable for Zoe to include skills she gained from babysitting, lawn mowing, or volunteer work on her resume?
True
False
During a job interview, the interviewer asks Hannah: "Where do you see yourself in 5 years?" What is the interviewer trying to learn about Hannah by asking this question?
Avery is about to go into a job interview. What should Avery do with their cell phone during the interview?
Leave it on the table face up and keep notifications audible so they can check messages quickly.
Turn it off or silence it, put it on do not disturb, and keep it out of sight (in a bag or pocket).
Use it to look up answers to questions during the interview to appear well-informed.
Take photos of the interviewer and post on social media to document the experience.
Abigail is preparing for a job interview. She decides to search online job sites like Indeed.com and Monster.com to look at advertised jobs and job descriptions. How would this help Abigail get ready for her interview?
Jacob wants to connect with teachers, employers, and mentors online. He decides to use LinkedIn. LinkedIn is social media for...
Finding jobs
Professional networking
Creating a virtual resume
All of the above
Austin is applying for a job and realizes that his potential employer might look him up online. He starts thinking that his digital footprint:
Is something you should be aware of and make positive efforts to control.
Isn't as important as what the people who know you in real life think.
Doesn't matter, because the Internet changes too often for anything to stick for a long time.
Not too important, because everybody's got something embarrassing online by now.
Connor is applying for a job, and the employer decides to look at her social media account. Having a social media account can have a positive impact on his job prospects in this situation.
True
False
Mhi'Blessin is preparing for a job interview and wonders if his success stories should only use examples from previous work experiences. Is this true?
True
False
Ava is preparing for a job interview. What are two important pieces of information she could find by looking at the company's website before going to her interview?
During his job interview, Bishop notices that every answer he gives is being evaluated by the employer for:
How she will solve their problems
How she will save them money
How she will save them time
All of the above
During a job interview, the interviewer looks at you and says, "Tell me about yourself." How would you respond?
Sophia and Nora work for a company with offices in different cities. They are considering using video conferencing for meetings. Which TWO of the following are advantages of using video-conferencing in this scenario?
Guarantees perfect internet connections for every participant, and removes the need for any meeting preparation.
Enables screen sharing and collaboration on documents in real time, and makes scheduling across time zones impossible.
Reduces travel time and costs, and allows for face-to-face interaction to improve communication.
Cuts travel expenses and carbon footprint, and makes it easier to include remote team members in discussions.
Giovanni is starting a new job and needs to communicate with his team digitally. Name and describe one digital business communications channel Giovanni could use.
During a team meeting, Grace finds it difficult to focus on the discussion because she is feeling unwell and distracted by a headache. Which of the following is considered a barrier to effective communication in this scenario?
Professional tone
Clear messaging
Physiological distractions
Active listening
Alex is updating his resume and wants to showcase his abilities such as teamwork, leadership, and problem-solving. Which section should he focus on to highlight these abilities?
References
Skills
Education
Contact Information
Victor wants to send an email invitation to multiple people, but he doesn't want the recipients to see each other's email addresses. Which field should Victor use?
Cc
Bcc
To
Reply
Mia is updating her resume and wants to include her degrees and certifications. Which section should she add this information to?
Objective
References
Education
Skills
Grace is about to send an important email to her team. Which of the following is the best way for her to ensure her message is clear when communicating online?
Use emojis instead of words
Proofread your message before sending
Send multiple messages quickly
Ignore spelling and grammar
Maya is sending an email to her manager and wants to keep Zoe informed about the conversation without making Zoe the main recipient. What is the main purpose of the 'Cc' field in this situation?
To attach files
To send a copy of the email to additional recipients
To set the subject line
To hide recipients' email addresses
During a team meeting, Aaron notices several behaviors among his colleagues. Which of the following is NOT a barrier to effective listening?
Distractions in the environment
Maintaining eye contact
Daydreaming during a conversation
Prejudging the speaker
Samuel wants to inform Mason about a meeting. Which of the following shows the correct order of the communication cycle in this scenario?
Receiver, Sender, Message, Feedback
Sender, Message, Receiver, Feedback
Sender, Feedback, Message, Receiver
Message, Sender, Receiver, Feedback
Alex sends a message to Michael during a team meeting. What is the main role of Michael's feedback in this communication cycle?
To encode the message
To create noise in communication
To confirm the message was understood
To start the conversation
During a team meeting, Ayden explains a new project plan to his colleagues. Which element of the communication cycle is responsible for decoding Ayden's message?
Channel
Feedback
Receiver
Sender
Emma works in an office and receives an important email from a colleague. Which of the following actions by Emma is an example of effective workplace communication?
Sharing confidential information without permission
Responding promptly and clearly to messages
Using slang in professional reports
Ignoring emails from colleagues
Luna and Ethan are working together on a project. They have a misunderstanding about their responsibilities. What is the best way for Luna and Ethan to handle this situation?
Complain to other colleagues
Avoid discussing the issue
Raise your voice to make your point
Clarify the misunderstanding calmly and respectfully
Abigail needs to communicate an update to her colleague at work. Which of the following is an example of written communication she could use?
Sending an email to a colleague
Discussing a project in a meeting
Giving a presentation
Making a phone call
Maya needs to present complex data and statistics to her team at work. Which type of communication should she use to effectively share this information?
Verbal communication
Non-verbal communication
Informal communication
Visual communication
Nora is applying for a job and the interviewer asks her about her soft skills. Which of the following should Nora mention as a soft skill?
Proficient in Excel
Fluent in French
Teamwork
Typing 80 words per minute
During a team meeting, Michael avoids making eye contact while speaking to his manager. What does this usually mean?
He is listening actively
He is bored
He is confident
He may be nervous or uncomfortable
During a team meeting, Anika wants to clearly show the sales growth over the past quarter. Which of the following is an example of visual communication she could use?
Making a phone call to a client
Presenting a chart during a meeting
Sending a report via email
Discussing project updates in person
Samuel needs to quickly resolve a misunderstanding with his team during a project meeting. Which type of workplace communication should he use to get immediate feedback?
Written communication
Non-verbal communication
Verbal communication
Visual communication
Harper needs to share an urgent update with a large team. Which type of communication should Harper use?
Face-to-face conversation
Body language
Group email
Company newsletter
During a team meeting, Mike shares his thoughts on a new project. Which of the following responses from William is an example of paraphrasing in active listening?
Ignoring Mike's emotions
Interrupting Mike to give advice
Restating Mike's message in William's own words
Repeating exactly what Mike said
When preparing for an interview, which of the following is the most effective way to understand the company's culture and values?
Reviewing the company's financial reports
Reading the company's website and recent press releases
Asking friends about their opinions
Guessing based on the industry standards
What is the primary purpose of attending networking events?
To find a new hobby
To meet professionals and expand your career opportunities
To pass time
To sell products
