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Page 1

Total questions: 75

Worksheet time: 38mins

Name
Class
Date
1.

(Note: only 1 correct choice for each question) Which function of management involves setting goals and deciding how best to achieve them?

a)

Leading

b)

Organizing

c)

Planning and Decision Making

d)

Controlling

2.

(Note: only 1 correct choice for each question) A group of people working together in a structured and coordinated fashion to achieve goals is defined as a(n):

a)

Management team

b)

Organization

c)

Hierarchy

d)

System

3.

(Note: only 1 correct choice for each question) Which level of management is responsible for creating the organization's overall strategy and operating policies?

a)

First-line managers

b)

Middle managers

c)

Top managers

d)

Operations managers

4.

(Note: only 1 correct choice for each question) True or False: Management is the set of activities directed at an organization's resources with the aim of achieving goals efficiently and effectively.

a)

True

b)

False

5.

(Note: only 1 correct choice for each question) Technical skills are most essential for which type of work?

a)

Motivating groups

b)

Thinking in the abstract

c)

Understanding specific kinds of work done in an organization

d)

Visualizing situational responses

6.

(Note: only 1 correct choice for each question) Which management skill refers to the ability to communicate with and motivate both individuals and groups?

a)

Diagnostic skills

b)

Interpersonal skills

c)

Conceptual skills

d)

Technical skills

7.

(Note: only 1 correct choice for each question) True or False: Effective management means making the right decisions and successfully implementing them.

a)

True

b)

False

8.

(Note: only 1 correct choice for each question) Which management perspective consists of two branches: scientific management and administrative management?

a)

Classical perspective

b)

Behavioral perspective

c)

Systems perspective

d)

Contingency perspective

9.

The perspective that emphasizes individual attitudes, behaviors, and group processes is the:

a)

Classical perspective

b)

Behavioral perspective

c)

Quantitative perspective

d)

Contingency perspective

10.

Which view of management assumes that problems can be approached using rational, logical, objective, and systematic ways?

a)

Management as an Art

b)

Management as a Science

c)

Human Relations movement

d)

Theory X

11.

According to the systems perspective, what is the term for two or more subsystems working together to produce more than the sum of their individual parts?

a)

Entropy

b)

Synergy

c)

Feedback

d)

Transformation

12.

The "Human Relations" movement proposed that workers respond primarily to:

a)

Mathematical production models

b)

The social context of work

c)

Piecework pay systems

d)

Physical lighting conditions

13.

Which management perspective focuses on decision making, mathematical models, and the use of computers?

a)

Behavioral

b)

Quantitative

c)

Administrative

d)

Classical

14.

Theory Y is a pessimistic view of workers consistent with the views of scientific management.

a)

True

b)

False

15.

What is the primary focus of "Scientific Management"?

a)

Managing the total organization

b)

Improving the performance of individual workers

c)

Understanding group dynamics

d)

Implementing global strategies

16.

Which concept suggests that appropriate managerial behavior depends on unique elements in a given situation?

a)

Universalist approach

b)

Contingency approach

c)

Bureaucratic model

d)

Administrative principles

17.

A limitation of the Classical Management Perspective is that it:

a)

Is too complex for simple organizations

b)

Slightly ignores the role of the individual in organizations

c)

Overemphasizes the importance of the social context

d)

Relies too heavily on intuition and instinct

18.

In the systems perspective, "Entropy" refers to:

a)

A system that interacts with its environment

b)

A normal process leading to system decline

c)

The conversion of resources into products

d)

The ability to think in the abstract

19.

Which perspective is particularly useful in the areas of planning and controlling through decision-making tools?

a)

Behavioral

b)

Classical

c)

Quantitative

d)

Human Relations

20.

The "Art of Management" relies heavily on which set of skills?

a)

Technical and Diagnostic

b)

Mathematical and Logical

c)

Conceptual and Communication

d)

Rational and Objective

21.

The "Hawthorne Studies" initially focused on lighting but ultimately confirmed the importance of:

a)

Scientific selection of employees

b)

Human behavior in the workplace

c)

Eliminating "soldiering"

d)

Administrative guidelines

22.

Which organizational behavior topic addresses how individuals view themselves versus how others see them?

a)

Theory X

b)

The Johari Window

c)

Synergy

d)

Bounded Rationality

23.

Contemporary behavior science in management draws from which of the following fields?

a)

Mathematics and Engineering

b)

Physics and Chemistry

c)

Psychology, Sociology, and Anthropology

d)

History and Law

24.

Theory X assumes that managers must:

a)

Rely on internal motivation of workers

b)

Coerce and threaten employees to get them to work

c)

View work as a natural part of life

d)

Encourage innovation and responsibility

25.

One major challenge faced by managers today is:

a)

Implementing piecework pay systems

b)

An increasingly diverse workforce

c)

Returning to "rule-of-thumb" methods

d)

Ignoring the external environment

26.

Everything outside an organization's boundaries that might affect it is the:

a)

Internal environment

b)

Task environment

c)

External environment

d)

General environment

27.

Which dimension of the general environment refers to the methods available for converting resources into products?

a)

Economic

b)

Technological

c)

Political-legal

d)

Internal

28.

Whoever pays money to acquire an organization's products or services is a:

a)

Supplier

b)

Competitor

c)

Customer

d)

Regulator

29.

True or False: Ethics are an individual's personal beliefs about whether a behavior is right or wrong.

a)

True

b)

False

30.

The governing body elected by stockholders to oversee a firm's management is the:

a)

Interest group

b)

Board of directors

c)

Strategic partners

d)

Regulators

31.

True or False: A tariff is a limit placed on the number of goods that can be traded.

a)

True

b)

False

32.

Organizational culture is the set of:

a)

Laws and regulations governing a firm

b)

Values, beliefs, and behaviors that help members understand what the firm stands for

c)

Financial disclosures required by law

d)

Physical conditions within a workplace

33.

Which of the following is part of the Task Environment?

a)

Economic dimension

b)

Competitors and Suppliers

c)

Technological dimension

d)

Owners and Employees

34.

An organization working with another in a joint venture is known as a:

a)

Regulator

b)

Strategic partner

c)

Competitor

d)

Board of directors

35.

The Sarbanes-Oxley Act of 2002 requires CEOs to personally vouch for:

a)

Their employees' happiness

b)

The truthfulness of their firm's financial disclosures

c)

The quality of their marketing

d)

Their competitors' practices

36.

What is Social Responsibility?

a)

The goal to maximize profit only

b)

Obligations to protect and enhance the social context in which a firm functions

c)

The internal culture of a management team

d)

Compliance with international tax laws

37.

Which international business level involves making a product domestically and selling it abroad?

a)

Importing

b)

Exporting

c)

Direct investment

d)

Licensing

38.

Whistle-blowing is the disclosure by an employee of illegal or unethical conduct within the organization.

a)

True

b)

False

39.

Which trade agreement was intended to reduce barriers and make it easier for all nations to compete?

a)

NAFTA

b)

GATT

c)

EU

d)

MFN

40.

A firm that builds or purchases operating facilities in a foreign country is engaging in:

a)

Exporting

b)

Direct investment

c)

Licensing

d)

Strategic alliance

41.

What is the Most Favored Nation principle?

a)

Giving preference to domestic producers

b)

Extending preferential trade treatment to all signatories of an agreement

c)

targeting spectific nation of high tariffs

d)

limiting the value of goods exported

42.

Which of the following is a formal dimension for managing social responsibility?

a)

Organizational culture

b)

Ethical compliance

c)

Whistle-blowing

d)

Leadership style

43.

"Maquiladoras" are assembly plants in Mexico that are often:

a)

Owned by the government

b)

Given special tax breaks by the Mexican government

c)

Only used for high-tech research

d)

Located far from the U.S. border

44.

Which dimension of culture determines the organization’s "feel"?

a)

Legal compliance

b)

Strategic goals

c)

Organizational culture

d)

Economic dimension

45.

A common argument against social responsibility is that:

a)

Corporations are citizens

b)

Business creates problems and should solve them

c)

Involvement in social programs gives business too much power

d)

Business has the resources necessary to solve problems

46.

What is the primary starting point for an organization's culture?

a)

Government regulation

b)

The organization's founder

c)

Current market trends

d)

The technological dimension

47.

Difficulties in international business can arise when there is little overlap between:

a)

Tariffs and quotas

b)

A manager's home culture and the culture where business is conducted

c)

Suppliers and customers

d)

Strategic goals and tactical plans

48.

Which organization includes 164 member nations and establishes procedures for trade disputes?

a)

The United Nations

b)

The World Trade Organization (WTO)

c)

The European Union

d)

The Global Trade Council

49.

An informal dimension of managing social responsibility is:

a)

Philanthropic giving

b)

Legal compliance

c)

organizational leadership and culture

d)

ethical training programs

50.

Managers can maintain organizational culture by:

a)

Ignoring symbols and stories

b)

Rewarding people whose behaviors are consistent with the existing culture

c)

Changing the board of directors yearly

d)

Focusing solely on technical skills

51.

The act of choosing one alternative from among a set of alternatives is:

a)

Planning

b)

Leading

c)

Decision making

d)

Organizing

52.

A decision that is relatively structured or recurs with some frequency is a:

a)

Programmed decision

b)

Nonprogrammed decision

c)

Strategy

d)

Contingency

53.

Under a state of certainty, the decision maker knows the alternatives and conditions with reasonable certainty.

a)

True

b)

False

54.

Which situation occurs when a group's desire for cohesiveness overwhelms its desire for a good decision?

a)

Synergy

b)

Satisficing

c)

Groupthink

d)

Bounded rationality

55.

A Delphi group is a form of decision making where a group arrives at a consensus of expert opinion.

a)

True

b)

False

56.

The extent to which a decision maker is willing to gamble is their:

a)

Risk propensity

b)

Escalation of commitment

c)

Bounded rationality

d)

Intuition

57.

Choosing a vacation destination is an example of a:

a)

Programmed decision

b)

Nonprogrammed decision

58.

The tendency to search for alternatives only until one is found that meets a minimum standard is:

a)

Optimizing

b)

Satisficing

c)

Risk-taking

d)

Planning

59.

In the rational decision-making process, what is the first step?

a)

Identifying alternatives

b)

Selecting the best alternative

c)

Recognizing and defining the decision situation

d)

Implementing the alternative

60.

Which decision model argues that decision makers use incomplete information and are limited by bounded rationality?

a)

Classical model

b)

Administrative model

c)

Rational model

d)

Quantitative model

61.

An informal alliance of individuals formed to achieve a common goal is a:

a)

Nominal group

b)

Coalition

c)

Subsystem

d)

Task force

62.

When a decision maker stays with a decision even when it appears to be wrong, it is called:

a)

Risk propensity

b)

Escalation of commitment

c)

Intuition

d)

Satisficing

63.

Nonprogrammed decisions are relatively unstructured and occur much less often than programmed decisions.

a)

True

b)

False

64.

The Classical Decision Model assumes that managers are:

a)

Logical and rational

b)

Limited by values and reflexes

c)

Likely to satisfice

d)

Unaware of alternatives

65.

Which group decision-making form involves members openly discussing and agreeing on the best alternative?

a)

Delphi group

b)

Interacting group

c)

Nominal group

d)

Coalition

66.

Evidence-Based Management involves a commitment to:

a)

Using strongly held untested beliefs

b)

Finding and using the best theory and data available

c)

Uncritical benchmarking

d)

Ignoring hard facts

67.

Bounded rationality suggests that decision makers are limited by:

a)

Perfect information

b)

Their values, unconscious reflexes, skills, and habits

c)

The board of directors

d)

Market growth rates

68.

One advantage of group decision making is that:

a)

It is faster than individual decision making

b)

More alternatives are likely to be generated

c)

One person can dominate the group

d)

It always results in compromise

69.

To promote effectiveness in group decision making, a manager should:

a)

Make their position known as early as possible

b)

Assign the role of devil’s advocate to a member

c)

Avoid setting deadlines

d)

Encourage groupthink

70.

A condition of risk is one where:

a)

The decision maker knows all consequences with certainty

b)

Alternatives and payoffs are associated with probability estimates

c)

No alternatives are known

d)

Ambiguity is at its lowest level

71.

Which step of rational decision making involves evaluating an alternative's feasibility and satisfactoriness?

a)

Step 1

b)

Step 2

c)

Step 3

d)

Step 4

72.

A structured technique used specifically to generate creative and innovative ideas is the:

a)

Interacting group

b)

Nominal group

c)

Administrative model

d)

Evidence-based model

73.

An innate belief about something without conscious consideration is:

a)

Satisficing

b)

Intuition

c)

Benchmarking

d)

Escalation of commitment

74.

Which principle of Evidence-Based Management suggests treating your organization as an unfinished prototype?

a)

Facing hard facts

b)

Encouraging experimentation and learning by doing

c)

Looking for risks

d)

Avoiding uncritical benchmarking

75.

A major disadvantage of group decision making is that:

a)

Less information is available

b)

Compromise decisions resulting from indecisiveness may emerge

c)

It is cheaper than individual decision making

d)

Communication is enhanced