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Chapter 4 Test

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Who is the person that transmits a message in the communication process?

a)

Sender

b)

Channel

c)

Message

d)

Receiver

2.

A leader reflects on feedback to improve performance. Which leadership quality is shown?

a)

Understands own strengths and weaknesses

b)

Overconfidence

c)

Self-confidence

d)

Indecisiveness

3.

A leader avoids decisions and allows the group to work with little direction. Which leadership style is this?

a)

Transactional leadership

b)

Laissez-faire leadership

c)

Democratic leadership

d)

Autocratic leadership

4.

Which leadership style maintains total control and expects others to follow directions at all times?

a)

Democratic leadership

b)

Autocratic leadership

c)

Laissez-faire leadership

d)

Transformational leadership

5.

Which type of leader encourages participation and bases decisions on what is best for the group?

a)

Transactional leader

b)

Democratic leader

c)

Autocratic leader

d)

Laissez-faire leader

6.

Which is a desirable quality of a leader?

a)

Avoiding responsibility

b)

Ignoring others’ opinions

c)

Have a willingness to lead and understands democracy

d)

Poor communication skills

7.

Which leadership behavior focuses on getting the group started and initiating discussion or action?

a)

Encourager

b)

Initiator

c)

Interpreter

d)

Harmonizer

8.

A nurse who restates a doctor’s orders so the entire team understands is demonstrating which leadership behavior?

a)

Analyzer

b)

Interpreter

c)

Initiator

d)

Assertive

9.

Which leadership behavior involves giving critical analysis and questioning whether ideas or treatments are appropriate?

a)

Harmonizer

b)

Encourager

c)

Clown

d)

Analyzer

10.

A team leader who keeps the group on task, manages time, and ensures duties are completed shows which behavior?

a)

Interpreter

b)

Analyzer

c)

Initiator

d)

Assertive

11.

A nurse starts the team discussion and assigns tasks when no one else speaks up. What leadership behavior is shown?

a)

Harmonizer

b)

Initiator

c)

Interpreter

d)

Encourager

12.

Two staff members disagree, & a nurse calmly helps them resolve the conflict. Which leadership behavior is demonstrated?

a)

Harmonizer

b)

Assertive

c)

Encourager

d)

Analyzer

13.

A team member interrupts, criticizes others, and creates tension during meetings. Which harmful behavior is this?

a)

Interpreter

b)

Clown

c)

Assertive

d)

Aggressive

14.

Which behavior is considered harmful because it slows decision-making and creates frustration within the team?

a)

Harmonizer

b)

Blocker

c)

Clown

d)

Domineering

15.

What is known as the process of transmitting a verbal or written message; exchanging thoughts or information:

a)

Communication

b)

Tact

c)

Stress

d)

Expression

16.

What is the primary purpose of leadership in health care?

a)

To avoid making decisions

b)

To enforce rules and discipline

c)

To encourage people to work together to achieve common goals

d)

To control others’ behavior

17.

Being qualified and capable of performing a task is known as:

a)

listening

b)

patience

c)

competence

d)

capability

18.

Communication is a ______-way process. (You must have at least this amount of people to communicate)

a)

one

b)

three

c)

two

d)

four

19.

Nonverbal communication is also known as:

a)

effective listening

b)

body language

c)

passive listening

d)

facial expressions

20.

A team member who helps calm disagreements and reduce tension among staff is acting as a(n):

a)

Interpreter

b)

Assertive leader

c)

Encourager

d)

Harmonizer