WorksheetsF&B BASICS
Total questions: 20
Worksheet time: 10mins
If a family comes for a party, which area is best for many tables?
Parking space
Kitchen garden
Banquet hall
Lift lobby
A polite server smiles and listens. What should they do when a guest speaks?
Interrupt quickly
Walk away fast
Listen carefully
Shout loudly
What role supports the Steward across sections?
Assistant Steward
Senior Captain
Bar Manager
Banquet Manager
What helps the department spend money wisely?
Preparing a budget with department heads
Guessing costs without numbers
Hiding coins under the table
Selling old toys to friends
Who leads the work of banquet sales assistants and waiters?
The banquet manager
The front office clerk
The bus driver
The kitchen porter
Who does the banquet manager work with to set menus?
The security guard
The laundry staff
The hotel owner
The head chef
Who performs service activities under guidance?
Hotel guests
Gardeners
Captains and waiters
Bus drivers
Establishing good relationships is mainly with whom?
Computers used for billing
Plants in the window boxes
Delivery trucks on the street
Guests who visit the coffee shop
Why maintain a stock record for equipment?
To track coffee shop equipment and supplies
To make pictures for the menu cover
To count guest shoes at the door
To plan games for staff parties
Purchasing and maintaining equipment supports which goal?
Keeping coffee shop tools ready and safe
Teaching guests to roast beans at home
Closing the kitchen on busy days
Replacing chairs every single week
Why analyze sales for menu planning and pricing?
To fix broken windows
To decorate the lobby
To make smart menu choices
To choose hotel paint
Who has overall responsibilities for operations in the dining area?
The senior captain or maitre d’ hotel
The valet parking attendant
The cashier at the front desk
The kitchen cook on duty
What does the senior captain prepare with the outlet manager?
Duty charts for the staff
Menus for breakfast
Posters for events
Bills for suppliers
What does mise-en-place mean in the dining room?
Closing the door after guests
Dancing with music at noon
Eating dessert after dinner
Setting up things before service
What should the senior captain be prepared to do when required?
Plant trees in the garden
Read bedtime stories aloud
Hide behind the curtains
Take over duties of any staff
Who manages the banquet reservation system in the hotel?
Room Service Attendant
Front Desk Bellhop
Kitchen Steward
Banquet Sales Assistant
What helps a waiter serve the correct drink to a guest?
Counting chairs in the room
Reading comic books
Listening to loud music
Being knowledgeable about beverages
What does the trainee stack on the sideboard for service?
Necessary equipment
Fresh vegetables
Cleaning chemicals
Guest luggage
Who takes orders for wine and alcoholic beverages during the meal?
Front desk clerk
Pastry chef
Wine sommelier or waiter
Room attendant
Which attribute means working well with others?
Sense of urgency
Salesmanship
Teamwork
Courtesy
