WorksheetsFBLA Business Communications Part One
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
Which of the following pairs of words are homonyms?
a)
affect, effect
b)
principle, principal
c)
eager, anxious
d)
apple, dapple
2.
Which of the following sentence(s) is written in the passive voice?
a)
Jack drove the van to school.
b)
Jack drove the van to school yesterday.
c)
The van was driven to the school by Jack.
d)
None of these
3.
Which of the following sentence(s) is written in the active voice?
a)
Jennifer wrote the examination.
b)
The examination was written by Jennifer.
c)
The examination was written quickly by Jennifer.
d)
None of these
4.
Opening a letter with a _______response is usually more effective when answering a customer's questions.
a)
trite
b)
direct
c)
indirect
d)
complex
5.
A telephone conversation may not be as acceptable a method for conveying information as a written document because a telephone may
a)
be unavailable when you need to make a call.
b)
be convenient for the call receiver.
c)
not provide a confidential method of communication.
d)
take too much time.
6.
When proofreading, you should check for transpositions of words in a phrase. An example of a transposition of words would be
a)
hear for here
b)
form for from
c)
its for it's
d)
it if is for if it is
7.
The voice which creates a stronger message that is more direct, concise, personal and vigorous is the
a)
active voice
b)
passive voice
c)
mood
d)
negative voice
8.
The basic skills to understanding include
a)
listening
b)
reading
c)
comprehension
d)
all of these choices
9.
Trite expressions such as "please find enclosed" should be avoided. (Meaning of TRITE: overused) Instead it could be stated as
a)
enclosed herewith
b)
enclosed please find
c)
please
d)
enclosed
10.
Letter folded correctly for a No. 6 3/4 envelope have
a)
one fold
b)
two folds
c)
three folds
d)
four folds
11.
A business letter or other communication with the purpose of reselling your product or service is appropriate
a)
for a new customer only.
b)
for a new customer as well as a longtime customer.
c)
only for a first-time buyer.
d)
only if the customer is having a probelm with the product or service.
12.
When writing, the overuse of the word and frequently leads to
a)
sentence fragments.
b)
run-on sentences.
c)
emphasis.
d)
complex sentences.
13.
When communication is accurate in every way, it is could be described as being
a)
concise
b)
coherent
c)
correct
d)
courteous
14.
Which of the following statements is NOT a step in the brainstorming process?
a)
Gather all the background information needed.
b)
Evaluate each idea presented for importance.
c)
Review the list and delete anything you think is unnecessary.
d)
Evaluate the list, looking for similarities.
15.
When writing a business letter, you can guard against talking down to the reader by
a)
putting sound but negative comments in your response.
b)
letting the reader know that you doubt their claim is honest.
c)
discussing the features of your product boastfully.
d)
putting yourself in the reader's place and imagining your response.
16.
A singular subject requires a __________ verb.
a)
plural
b)
singular
c)
single
d)
parallel verb
17.
Positive words are used to
a)
aid understanding.
b)
stimulate the desired reader response.
c)
reflect common business usage.
d)
make writing more precise.
18.
When sending email, the "need to know principle" prevails. This means you should
a)
include only the information essential to the reader
b)
avoid emotional outbursts but let the reader know what you think
c)
send the messages only to those who should recieve the information
d)
send the message to everyone in your company
19.
The tone of a business letter should suggest that
a)
you want to sell additional products.
b)
you know that they expect you to help the customer.
c)
your attitude is positive.
d)
you're irritated about any issues they may have.
20.
Words that sound alike but have different meaning and spellings are called
a)
homonyms
b)
antonyms
c)
synonyms
d)
doublets
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