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WorksheetsPTTC Study Guide pp. 18-21
Total questions: 34
Worksheet time: 17mins
Where should AED pads be placed on adults and children during defibrillation?
Upper left chest and lower right side
Upper right chest and lower left side
Center chest and upper right shoulder
Lower left chest and upper abdomen
For infants when AED pads might touch, how should pads be positioned?
One pad on chest, one on back
Both pads on upper chest
Both pads on lower back
One pad on abdomen, one on thigh
Which sign most strongly indicates the need to start CPR immediately?
Unresponsiveness and no pulse within 10 seconds
Dizziness with strong pulse
Slow breathing and weak pulse
Chest pain with normal breathing
Before starting CPR, what is the first safety action?
Ensure the area is safe
Remove the victim’s clothing
Begin compressions immediately
Call the victim’s family
After a patient regains consciousness post-resuscitation, what is the best position?
Prone with head turned
Supine with legs elevated
Recovery position on their side
Seated upright in a chair
When EMS arrives, which information is most important to communicate clearly?
Time CPR started and number of cycles
Patient’s favorite foods and hobbies
Weather conditions during the event
Names of all bystanders present
Which Medicare part covers inpatient hospital care?
Part D covers inpatient hospital care
Part C covers inpatient hospital care
Part B covers inpatient hospital care
Part A covers inpatient hospital care
What distinguishes employer-sponsored private insurance from government programs?
Automatically provided to all residents
Purchased through employers with premiums
Always includes free physical therapy
Funded only by local charities
Which statement best describes Workers’ Compensation coverage for physical therapy?
Pays for therapy unrelated to workplace injuries
Provides therapy only after patient pays full deductible
Offers lowest premiums but no therapy benefits
Covers rehab for job-related injuries with authorization
In an HMO plan, what is the typical role of the Primary Care Provider (PCP)?
Authorizes referrals and coordinates patient care
Sets premium rates and coverage limits
Provides only emergency services at hospitals
Approves claims after therapy sessions
Which plan feature is more common with PPOs than HMOs?
Exclusive use of in-network hospitals
Mandatory pre-authorization for every visit
No referrals required to see specialists
Lower out-of-pocket costs with limited choices
What is pre-authorization most accurately defined as?
Approval from insurer before treatment begins
Verification of employment for workers’ comp
A payment required at each therapy visit
A letter from a specialist after treatment
Which example best illustrates a copayment?
A fixed $20 fee due at each therapy session
A cap on total visits allowed per year
Paying 20% of the visit cost after deductible
Annual amount owed before coverage starts
After meeting the deductible, which cost-sharing applies when a patient pays a percentage of each visit?
Coinsurance
Referral
Coverage limit
Copayment
Which scenario requires verification before initiating physical therapy services?
Patient has no previous medical records
Authorizations and referrals are confirmed
Therapist prefers fewer documentation tasks
Patient requests to skip insurance billing
Which statement about coverage limits is most accurate?
They lower premiums but expand provider choice
They cap visits or place dollar limits on services
They require referrals for all specialist visits
They eliminate the need for documentation
Which statement best distinguishes CPT codes from ICD-10 codes in healthcare billing?
CPT codes describe services performed during care
ICD-10 codes list the specific procedures done
ICD-10 codes record time spent delivering therapy
CPT codes explain why a service was provided
A therapist documents M54.5 for a patient’s record. What does this ICD-10 code most likely represent?
Low back pain diagnosis
Therapeutic exercise service
Sprain of ACL diagnosis
Manual therapy procedure
Which CPT code example corresponds to therapeutic exercise in physical therapy?
97110 procedure code
97140 diagnosis code
S83.511A therapy code
M54.5 procedure code
Why is accurate coding essential for reimbursement and audits?
It ensures longer appointment durations
It allows services without documentation
It eliminates patient copays entirely
It prevents claim rejections or audits
Which item is commonly required in SOAP notes to justify billed services?
Employer contact details
Date of service entry
Patient home address
Insurance premium amount
What is the primary purpose of verifying patient insurance before therapy begins?
Confirm coverage eligibility and limits
Avoid documenting SOAP notes entirely
Reduce therapist workload hours
Increase patient satisfaction surveys
A claim was denied due to missing prior authorization. What is the first step in effective denial management?
Delete the claim from the system
Immediately resubmit the claim
Contact the patient’s employer
Identify the reason for denial
Which action helps ensure documentation accurately supports billed CPT codes?
Only list patient demographics
Use generic descriptions for care
Skip notes for brief sessions
Record units and time per service
During insurance verification, which method is most appropriate to confirm benefits and visit limits?
Unsigned paper notes
Phone calls or online portals
Patient social media search
Clinic marketing database
Why is coordination between clinical and administrative staff important in the billing process?
Ensures all required information is communicated
Allows therapy without insurance
Replaces coding with diagnoses only
Eliminates need for prior authorizations
Which action best demonstrates active listening during a patient conversation?
Leaning back while checking a device discreetly
Maintaining eye contact and paraphrasing key points
Taking notes without responding or clarifying
Waiting silently and avoiding any facial expressions
In kinesics, what term describes a mismatch between words and body language?
Kinesics slip indicating mixed signals
Comfort zone exceeding safe distance
Clarifying through paraphrasing
Empathy based verbal alignment
Which distance range defines personal space in zones of comfort?
12 feet or more
0 to 18 inches
18 inches to 4 feet
4 feet to 12 feet
Which phone etiquette step is most appropriate when placing a caller on hold?
Ask permission before placing the caller on hold
Mute the call without notifying the caller
Place on hold immediately to manage time
Explain later why the hold was necessary
Which email practice best maintains professionalism when sending messages to patients or colleagues?
Forward messages widely to ensure delivery
Skip proofreading when the message is urgent
Use humor and emojis to appear friendly
Use polite language and avoid writing in all caps
Which statement about nonverbal communication is accurate for clinical interactions?
It includes kinesics and can powerfully convey respect
It is less important than verbal content in care
It only refers to facial expressions and tone
It should be ignored to avoid mixed signals
When a patient appears anxious on the phone, which strategy is most effective?
Transfer the call without explanation
Respond calmly and speak clearly with empathy
Accelerate the call to reduce wait times
Correct the patient’s terminology immediately
Which component is essential in an entry-level physical therapy technician resume?
Multiple pages of past coursework notes
Detailed personal hobbies and interests
Contact information and a brief objective
Only references without experience details
