Keys to Diplomacy

Keys to Diplomacy

Assessment

Flashcard

English

University

Practice Problem

Easy

Created by

Madeline Griffith

Used 5+ times

FREE Resource

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24 questions

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1.

FLASHCARD QUESTION

Front

What is a key strategy to soften negative statements?

Back

Use positive language instead of negative adjectives.

2.

FLASHCARD QUESTION

Front

How can you soften the statement 'The sales associate was unhelpful'?

Back

Say 'The sales associate was not very helpful.'

3.

FLASHCARD QUESTION

Front

What is a way to minimize the certainty of a statement?

Back

Use qualifiers like 'a little' or 'kind of'.

4.

FLASHCARD QUESTION

Front

How can you soften the statement 'She’s bossy'?

Back

Say 'She’s kind of bossy.'

5.

FLASHCARD QUESTION

Front

What is hedging language?

Back

Words or phrases that lessen the impact of a statement or express uncertainty.

6.

FLASHCARD QUESTION

Front

How can you express uncertainty about a problem?

Back

Instead of saying 'There’s a problem,' say 'There seems to be a problem.'

7.

FLASHCARD QUESTION

Front

What is a way to express uncertainty about stock availability?

Back

Instead of saying 'We’re out of stock,' say 'I’m afraid we’re out of stock.'

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