Key Tasks of Functional Areas of Businesses

Front

What are the 9 different functional areas of a business?

Back

Finance, Marketing, Sales, Human Resources (HR), Operations Management (Ops Management), Customer Services, Business Support Services, Research and Development, Purchasing/Procurement.

Front

What are some alternative names for Finance, Business Support Services, HR, and Ops Management?

Back

Finance can be called Accounting, Business Support Services can be called IT or Admin, HR can be called Personnel, Ops Management can be called Production.

Front

What are the responsibilities of employees within the Finance department?

Back

Controlling the finance within the business, making and receiving payments, paying employees, recording financial transactions, preparing financial accounts, monitoring financial performance.

Front

What are the key tasks of Marketing employees?

Back

Identifying customer needs, working with R&D, researching the market, promoting the business, and generating sales.

Front

What are the responsibilities of Sales employees?

Back

Communicating with existing and potential new customers, providing excellent customer service, meeting sales targets.

Front

What are the responsibilities of HR employees?

Back

Recruiting new employees, identifying training needs, organising training, planning recruitment, ensuring appropriate pay, overseeing redundancies and dismissals, complying with legislation.

Front

What are the responsibilities of Operations Management employees?

Back

Transforming raw materials into finished goods, ensuring quality standards are met.

Front

What are the responsibilities of Customer Services employees?

Back

Liaising with customers, dealing with customer queries/complaints, managing customer expectations.

Front

What are the responsibilities of Business Support Services employees?

Back

Day-to-day admin, producing contracts, maintaining equipment, arranging meetings, organising travel plans, providing technical IT support.

Front

What are the responsibilities of Research and Development employees?

Back

Developing new products/services to keep the business competitive.