POB 1.01 Review w/Vocab

Front

To be understood on the phone, employees should:

Back

enunciate clearly.

Front

Not a discussion tool:

Back

Sharing a personal experience

Front

Individuals who defend their ideas objectively provide:

Back

logical evidence.

Front

All calls to a business should end pleasantly to:

Back

leave a good last impression with callers.

Front

Appropriate communication style for evaluation or counseling interviews?

Back

Formal

Front

Dawn answered a call about a family emergency for a guest, Susan Smith, and revealed her room number.

Back

She gave out a guest's room number.

Front

Effective skills needed to explain and defend ideas objectively?

Back

verbal

Front

Google values a relaxed, creative workplace. What type of person do they seek?

Back

collaborator

Front

When Steven asks questions openly, he avoids:

Back

attacking someone else's idea.

Front

Communication style: Take-charge, control-oriented, task-focused, goal-driven.

Back

Controller