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POB 1.01 Review w/Vocab

POB 1.01 Review w/Vocab

Assessment

Flashcard

Business

9th - 12th Grade

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

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15 questions

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1.

FLASHCARD QUESTION

Front

To be understood on the phone, employees should:

Back

enunciate clearly.

2.

FLASHCARD QUESTION

Front

Not a discussion tool:

Back

Sharing a personal experience

3.

FLASHCARD QUESTION

Front

Individuals who defend their ideas objectively provide:

Back

logical evidence.

4.

FLASHCARD QUESTION

Front

All calls to a business should end pleasantly to:

Back

leave a good last impression with callers.

5.

FLASHCARD QUESTION

Front

Appropriate communication style for evaluation or counseling interviews?

Back

Formal

6.

FLASHCARD QUESTION

Front

Dawn answered a call about a family emergency for a guest, Susan Smith, and revealed her room number.

Back

She gave out a guest's room number.

7.

FLASHCARD QUESTION

Front

Effective skills needed to explain and defend ideas objectively?

Back

verbal

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